1. Strategies for Success 10 Steps to Better Student Support Services For Online Students Presented by Corey Davis

2. Determine accreditation requirements. Step One Determine your accrediting agency's rules and regulations for online programs.

3. SACS Guidelines in the Application of the Principles of Accreditation To Distance and Correspondence Education.

4. Conduct a text-based audit of services. Step Two Conduct a text- based audit of services by "proofing" published materials about your services from the point of view of a completely online student.

5. Conduct a real-time audit of services. Step Three Use secret student shoppers to "spoof" the published process by trying to access various services.

6. SACS Distance Education Guidelines Compliance Checklist for Odessa College

7. Use a recognized tool or survey instrument to validate your self-assessment and understand your place and edge in the market.

8. Modify policies based on audits. Step Four

9. Determine mission-driven services. Step Five Based on your program's mission, determine the types of services you have to provide.

10. Determine market-driven services. Step Six Coupled with your mission-driven services, determine the level of services that will appeal to your "customers" and give you a competitive edge in the market. Mobile...Friendly...Affordable

11. Assess your students all the time. Step Seven Use a robust tool to assess your students' skills going "into, through and beyond" each course of your online program.

12. SmarterMeasure Assessment Scales and Sub-scales

13. SmarterMeasure Test & Export Results

14. Use survey data to inform the development and expansion and marketing of student support services. Survey your audience. Step Eight

15. Match technology to services. Step Nine Adopt comprehensive base technologies to your mission/market- driven services. Mobile...Friendly...Affordable

16. Match technology to services. Step Nine MobileFriendlyAccessibleAffordable Connect Yard Flat World Read- Speaker * Smarter- Measure * Soft- Chalk * * special pricing through Virtual College of Texas

17. Match technology to services. Step Nine MobileFriendlyAccessibleAffordable Innovative Educators Live Ink Meebo Starfish WebEx

18. Step Nine We use Blackboard as a secure portal. Match technology to services.

19. Step Nine We use ConnectYard for all course communication and technical support. Match technology to services.

20. Step Nine We use Flat World Knowledge as a primary textbook provider. Match technology to services.

21. Step Nine We use ReadSpeaker to support students receiving disability services and on the go students. Match technology to services.

22. Step Nine We use SoftChalk to create mobile courses, address accessibility issues, and create affordable "textbooks." Match technology to services.

23. Step Nine We use Innovative Educators (especially StudentLingo) to inform our Student Success Course. Match technology to services.

24. Step Nine We use LiveInk to support our students receiving disability services. Match technology to services.

25. Step Nine We use Meebo for customer service and technical support. Match technology to services.

26. Step Nine We use Starfish as our early alert warning system to catch students who are at risk for failing or dropping out. Match technology to services.

27. Step Nine We use WebEx for live office hours, tutoring sessions and broadcasting live face-to-face classes. Match technology to services.

28. Step Ten Collaborate with corporate partners to fulfill support service needs. Form corporate partnerships.

29. Corey Davis Director of Online Learning, Our Lady of the Lake University Previously Executive Director of OC Global BA, Drama - Stanford University MSEd, Online Teaching & Learning - CSU, East Bay Ed.D doctoral student - University of Texas at San Antonio corey@coreydavishighered.com http://www.coreydavishighered.com

30. This presentation was sponsored by