1. Economic & Management Performance The Airways New Zealand Experience ICAO Symposium on Performance of the Air Navigation System Montreal 2007 Monica Davis, Airways New Zealand

2. 20 years of experience

3. Our Key Drivers Customer Focus Performance Improvement Operational Efficiency Profitable Growth

6. Airways New Zealand

7. Airways: Corporate Governance New Zealand Government Shareholder Airways = Company Board of Directors Funded and directly controlled by Government Auditor Minister for Transport Civil Aviation Authority ( CAA ) Independent Safety Regulator - Not funded / controlled by Government - Set own financial / operational targets - Determine own funding requirements Safety is their #1 concern

8. Tracking Performance What services delivered Cost of delivering those services Transparent pricing structure Track revenue and fee accurately Budgeting and forecasting Monitoring actuals against targets Capital expenditure planned and budgeted

9. HOW Services Delivered Increased focus on customer outcomes Increased focus on technology solutions Accurate understanding of cost of services Culture of performance improvement

10. Customer Shareholder People Lowest possible prices Highest possible returns Highest possible pay SAFETY The Stakeholder Balancing Act

11. Dividend and ROI History

12. Twenty Years On

13. (R1) Real ANS Price, before & after Rebate Nominal Price Real Price +Rebate 72 77 82 87 92 97 102 Nominal Price 100101 98 Real Price 10099 97929089868481787674 RealPrice+Rebate 10099 97908885838077 7674 -97-98-99-00-02-03-04-05-06-07f-08f-09f Pricing

14. Benchmarking

15. Stakeholder Performance

16. Loss of Separation Incidents

17. Performance Philosophy Customer Focus Performance Improvement Operational Efficiency Profitable Growth

18. Thank you