1. Tips and Tricks for Supporting Wimba Bryan Vandiviere Web Presentation Technology Coordinator Kansas State University

2. Tips and Tricks What is Wimba? Training Support Document, Document, Document All that other stuff….

3. About K-State Faculty 2007 FTE: 910 Student 2007: 23,332 Axio LMS On-Campus and Distance Courses

4. Axio Home Grown LMS – Developed in 1998 Axio partners – 7 Colleges and Universities Full-Time Developers www.axiolearning.org

5. Axio Courses at K-State On Campus – Fall 2007: 2,060 – Spring 2008: 1,964 Hybrid Courses – Fall 2007:147 – Spring 2008:136 Distance Courses – Fall 2007: 319 – Spring 2008: 334

6. Wimba at K-State Introduced Wimba Live Classroom – Spring 2007 Introduced Wimba Voice Tools – Fall 2007 All supported by 1 full-time staff and 3 students

7. Wimba Live Classroom Since Spring 2007 – Courses: 696 – Archives: 759 – Users: 800 – Over 300 users in one room

8. Wimba Voice Tools Since Fall 2007 – Voice Recorder: 505 Looking to expand Fall 2008

9. What is Wimba? Getting the Word Out – Meeting with Departments – One On One Presentations – Technology SeriesSeries – Get people EXCITED

10. Training Baking a Cake

11. Training Baking a Cake – Show the Finish Product First – Start from the beginning working towards the finished product

12. Training Meet the Need – Give the user the tool that fits the job People become frustrated with technology that is more than they need – Baby Steps into the Technology Start with the basics until they are comfortable. Office Play – Utilize the things they have Demonstrate using the systems they have in place

13. Support Biggest Issues – Java – Pop-up Blockers – Sound – Connections

14. Support Ways to alleviate issues – Run the Wizard – Tech Requirements WebsiteWebsite – Connect in advance

15. Support Ways to alleviate issues – Use Wimba Live Classroom App Share Great for taking control of computer

16. Support Portability – Consider using a screen capture program to capture your video if you need to have a presentation on CD.

17. Support Department Champions – Local peers offering support and training – Escalate issues to support staff – Communicates issues to department

18. Document, Document, Document Create a location or Resource that users can access – Streamline Integration with help – DemoDemo

19. Document, Document, Document Create a location or Resource that users can access – Quick Reference Guide – Tech Requirement Websites – Wiki – BlogBlog

20. All that other stuff… Prepared? – Majority of people will show up to a session late. Try and a “mock” session before you actually want people to attend.

21. All that other stuff… Equipment – Use cheaper headsets – Use Wacom tablets for White Board – If using webcam consider teleprompterteleprompter

22. All that other stuff… Studio – Have a studio environment in place to record presentations Mobile Presentation Systems – Portable laptops with camera and microphone

23. Questions…. Questions?