1. Advanced CIS NAME: ___________________

2. OBJECTIVE: Maintaining, Managing, and Troubleshooting Systems Maintenance includes following established procedures for taking care of your computer.

3. Using the Internet, define/describe the proper way to do the following: How do you properly boot-up and shut-down a computer.

4. Using the Internet, define/describe the proper way to do the following: How do you properly care for the computer equipment (system unit, monitor, keyboard, cables).

5. Using the Internet, define/describe the proper way to do the following: Give an example of the proper way to use software, including entrance to and exit from software.

6. Using the Internet, define/describe the proper way to do the following: Give an example of the proper use of supplies, storage of supplies, and disposal of waste and recyclable items.

7. Using the Internet, define/describe the proper way to do the following: Give an example of the proper installation and upgrades to virus- protection software as well as how often to update and the reason for installing.

8. OBJECTIVE: Maintaining, Managing, and Troubleshooting Systems Determination of the type of software problem your computer has and what steps to take.

9. When should you use the following: Give an example when you should use the help feature, an option within the software program to correct a computer problem.

10. When should you use the following: Given an example when you should use the Internet search engines to correct your computer problems.

11. When should you use the following: Give an example of when you should use the software homepage to correct a computer problem.

12. When should you use the following: Give an example when you should use the software reference manual to correct your computer problems.

13. OBJECTIVE: Maintaining, Managing, and Troubleshooting Systems Troubleshooting involves the use of established, documented procedures to resolve hardware problems.

14. Describe how to troubleshoot the following: How do you troubleshoot to check for power supply problem?

15. Describe how to troubleshoot the following: How do you troubleshoot to check for proper connection problem?

16. Describe how to troubleshoot the following: How do you troubleshoot to check for a paper jam problem?

17. Describe how to troubleshoot the following: How do you troubleshoot to check for a network connection problems?

18. Describe how to troubleshoot the following: How do you troubleshoot to check for a CD/DVD problem?

19. Describe how to troubleshoot the following: How do you troubleshoot to check for a flash drive problem?

20. Describe how to troubleshoot the following: How do you troubleshoot to check for a mouse dust problem?

21. OBJECTIVE: Maintaining, Managing, and Troubleshooting Systems Comply with safety and ergonomic precautions associated with computer use.

22. Describe how to comply with safety and ergonomic precautions associated with computer use following:

23. What is the purpose of the following: surge protectors antistatic mats and pads power plugs, especially raised floor outlets virus protection software electric cords and wiring comfortably positioned furniture ergonomically designed keyboards

24. OBJECTIVE: Maintaining, Managing, and Troubleshooting Systems Identify threats to computer systems (e.g., spam, viruses, theft) and the methods for guarding against such threats, including.

25. Give examples of when you would use the following: firewalls regular backup schedule password protection data encryption