2. Bill 90 & ISO 9000 EXPLANATIONPLUSAPPLICATION

3. BILL 90 “GALLOP POLL” nInInInIN YOUR CLIENTS’ OPINION: nInInInIS BILL 90 “ PAIN IN THE BUTT ? ” nInInInIS BILL 90 “ BLESSING IN DISGUISE ? ”

4. BILL 90 n OFFICIAL INFORMATION. n BILL 90 GUIDE BOOK ( FRENCH ONLY) n S.Q.D.M.; TEL: 725-5221; 725-7851 n FAX: 725-4311 n UNOFFICIAL INFORMATION PERSONAL EXPERIENCES

5. OVERVIEW n ALL QUEBEC COMPANIES WITH PAYROLL > $ 250,000 n MUST INVEST 1 % OF PAYROLL IN TRAINING n FAILURE = PAY TAX n TAX PAYABLE FEB 28 n “SOMMAIRE DES RETUNUES DE L’EMPLOYER”

6. ELIGIBLE TRAINING( PG 11) n MAIN CRITERION n TRAINING MUST IMPROVE THE EMPLOYEE QUALIFICATION

7. TRAINING THROUGH INTERNAL RESOURCES n CERTIFIED TRAINING PROGRAM GIVEN IN HOUSE n MULTIPLE EMPLOYER COLLECTIVE TRAINING AGREEMENT n TRAINING INSTITUTION

8. TRAINING THROUGH INTERNAL RESOURCES n TRAINING ORGANIZATION n ACCREDITED TRAINERS n PROFESSIONAL ORDER

9. TRAINING THROUGH EXTERNAL RESOURCES n RECOGNIZED INSTITUTION n TRAINING ORGANIZATION n ACCREDITED TRAINERS n PROFESSIONAL ORDERS

10. ADDITIONAL TRAINING AVENUES n EMPLOYER / UNION AGREEMENT n REMITTANCE TO A COLLECTOR ORGANIZATION n ON THE JOB TRAINING n CONVENTIONS; SEMINARS

11. ON THE JOB TRAINING n BEST AREA TO WORK WITH DUE TO: n 1: COST OF ESTABLISHMENT n 2: COST TO MAINTAIN n 3: PERSONALIZATION

12. 1: ON THE JOB TRAINING COST TO ESTABLISH n IN-HOUSE SALARIES TO DEVELOP PLUS DOCUMENT n CONSULTANT FEES TO DEVELOP PLUS DOCUMENT n SUPPLIES PLUS MATERIALS TO DEVELOP PLUS DOCUMENT

13. COSTS TO ESTABLISH FINANCIAL INCENTIVES n WHEN PLAN IS DEVELOPED BY CONSULTANTS n n IF DEVELOPMENT IS PRESENTED AS “MANAGEMENT COACHING” n GOVERNMENT GRANTS WILL PAY UP TO 50 % OF FEES

14. GOVERNMENT ASSISTANCE MANAGEMENT COACHING n SOCIETE DE DEVELOPMENT DE LA MAIN D’EOUVRE n PRELIMINARY REPORT REQUIRED n WELL PRESENTED= QUICK APPROVAL n OUR EXPERIENCE 10 TO 15 DAYS

15. BEST OF BOTH WORLDS n WHEN PROJECT TITLED “ COACHING” n 50 % PAID BY GOVERNMENT n 50 % APPLICABLE TO BILL 90 n IF OVER; CARRY FORWARD

16. ON THE JOB TRAINING COST TO MAINTAIN n LOG OF SALARIES OF TRAINEES n LOG OF SALARIES OF TRAINERS

17. ON THE JOB TRAINING PERSONALIZATION n TRAINING PROCEDURES DEVELOPED: n IN HOUSE n TAILORED TO THAT COMPANY n IN CONJUNCTION WITH CLIENT STAFF

18. ON THE JOB TRAINING DEFINITION ( PG 24 ) n TRANSFER OF KNOWLEDGE n TRANSFER OF ABILITIES n TRANSFER OF ATTITUDES n RELATED TO THE EXERCISES OF NEW TASKS IN THE REALM OF THE GIVEN JOB

19. ON THE JOB TRAINING CRITICAL QUALIFICATION n “ L’ENTRAINEMENT A LA TACHE NE VISE PAS L’ATTEINDRE DE LA PLEINE PRODUCTIVITE

20. CRITICAL QUALIFICATION n OUR EXPERIENCE: 50 HOURS ACCEPTABLE n > 50 MAY BE ACCEPTED n MUST BE WELL EXPLAINED n NO FIXED LIMIT ; CASE MERIT

21. ON THE JOB TRAINING RECIPIENTS n NEW EMPLOYEE n EXISTING EMPLOYEE DUE TO: n JOB REASSIGNMENT n n TECHNOLOGICAL CHANGE n MODIFICATION OF PRODUCTION PROCESS

22. ON THE JOB TRAINING DOCUMENTATION n 1: TRAINING TOOLS n 2: TEACHING METHODS n 3: SKILLS TO BE ACQUIRED n 4: TRAINING EXERCISES

23. SUGGESTED PLAN DOCUMENTATION n 5: TRAINING STAGES( HOURS/STAGE) n 6: TRAINING GRAPHS n 7: TRAINING MILESTONES n 8: QUALITY GUIDELINES

24. ON THE JOB TRAINING ELIGIBLE EXPENSES n SALARIES OF EMPLOYEES; TRAINERS n TRAINING SUPPLIES (E.G. VIDEOS) n MATERIALS CONSUMED DURING TRAINING (NOT SOLD TO CUSTOMER)

25. SUMMARY : TEMPLATES n 1: TRAINING PLAN CONTENT n 4: TRAINING PLAN LOG n 6: CONSULTING FEES n 7: MISCELLANEOUS EXPENSES n 9: SUMMARY

26. TRAINING MANUAL n CORPORATE MISSION STATEMENT n POLICY WRT CUSTOMER SERVICE n POLICY WRT TRAINING PLAN n INDIVIDUAL JOB WRITE-UPS

27. OUR EXPERIENCE WITH BILL 90 ASSIGNMENTS n INITIAL: RESENTMENT n “PARAPRASSE DE PAPIER” n “MINE D’OR POUR LES CONSULTANTS” n FINAL: APPRECIATION

28. BILL 90 APPRECIATION PLUS BENEFITS n WHEN CLIENT INVOLVED DIRECTLY IN WRITE UP: HELPS TO FOCUS ON n BEST PRACTICE FOR JOB METHOD n CONSISTENT TRAINING PROCEDURE n RELATE PERSONAL EXPERIENCE

29. BILL 90 BENEFITS n CONSISTENT TRAINING PROCEDURE n ACCELERATED LEARNING n GREATER JOB SATISFACTION n REDUCED TRAINING COSTS

30. EMPLOYEE MENTALITY CORPORATE BENEFIT n STRUCTURE = SECURITY n SECURITY= SATISFACTION n SATISFACTION = PRODUCTIVITY n PRODUCTIVITY= HEALTHY COMPANY

31. FORMAL TRAINING PLAN ADDED BENEFITS n 1: ASSURES QUALITY n 2: FACILITATES ATTRACTING HIGHER CALIBER OF EMPLOYEE n 3: SELLING FEATURE TO YOUR CUSTOMERS

32. TRAINING CONCLUSION n SUCCESSFUL COMPANIES MUST COMPETE GLOBALLY n TO COMPETE WITH CONFIDENCE NEED SKILLED PERSONNEL

33. TRAINING CONCLUSION n YOUR MOST VALUABLE RESOURCE n HUMAN RESOURCE n TRAINING PAYS

34. GALLOP POLL #2 n IN YOUR CLIENTS OPINION n BILL 90 : PAIN IN THE BUTT ? n BILL 90: BLESSING IN DISGUISE n IN YOUR PROFESSIONAL OPINION n BILL 90: PAIN IN THE BUTT ? n BILL 90: BLESSING IN DISGUISE ?