1. Agenda of WPG (21/09/2005) Approval of Agenda Round table Web Statistics User Requirements Tips & Tricks Review of work performed since last meeting Review of change proposals on Events template Review of change proposals on News & Newsletter template Other change proposals Date of next meeting Wrap-up of the meeting

2. Round table

3. Web Statistics User Requirements During CS-AWG, it has been decided the following action 15.4.1 –CSAWG members are invited to send to OCCS (Bruno Lambin), before end September, their requirements concerning the type of statistics to be produced so that these can be compiled, analysed against the future possibilities of Net Tracker, and presented at meeting #16

4. Web Statistics User Requirements Document presented during CS-AWG can be found under: MIS -> IT governance -> Area Working Groups -> Communications & Office Systems Management -> Online AWG library -> Meeting 15 -> Action 14.6.1 http://www.mis.eurocontrol.be/mis/projects_plans2/awg/communicationso_/meeting1 503augu_/action1461/action1461.doc This is a draft document, in reply of CSAWG action 14.6.1, to draft initial requirements related to visit statistics

5. Web Statistics User Requirements : definitions Pages visited: total volume of pages of the website which have been downloaded Daily visits: number of visits of the website, i.e. the total number of net surfers sessions, knowing that the interval of time between 2 sessions for a given visitor should be 30 minutes at least, meaning that if a visitor enters a site twice in less than 30 minutes, only one visit is recorded. Daily net surfers: number of different net surfers who visited the website in 24 hours. This data is calculated using a cookie placed on the net surfer navigator. If a net surfer systematically refuses cookies, the number of net surfers will be calculated on the basis of the IP address and User Agent environment variable (operating system and navigator type).

6. Stated initial requirements in the document 1.Public website and non-identified visitor –Volume of traffic on the basis of key frequentation figures: pages visited, daily visits and daily net surfers (see Definitions at the end of the paper) Detailed data Summary data –average page duration: average time spent on a page by visitors of the web site –average visit duration: average duration of a visit on the website –Visitors profile (age, type of functions, geographical origin, etc.) Use of standard tools, e.g. Geography : integration of Akamais Edgescape, the industrys most complete and accurate GeoTracking database as a standard feature. –Move of the net surfers on the website –for any given page, from which pages do the visitors come, towards which pages do they go; –or Session-Based Scenario Analysis based on a visitors complete interaction with the scenario steps, not simply based on page views. –Traffic comparison from one period to another –Referencing analysis: search engines which bring the most traffic, best requests typed in to reach the website 2.Identified visitor on the extranet or the public website, a new requirement –Move of the net surfers on the website –for any given page, from which pages do the visitors come, towards which pages do they go; –or Session-Based Scenario Analysis based on a visitors complete interaction with the scenario steps, not simply based on page views.

7. Web Statistics User Requirements : conclusion Your feedback is required on each of the drafted requirements. Indicate if you approve/disapprove them one by one. Do not hesitate to propose new requirements

8. Tips & tricks

9. Tips & Tricks Template Support website http://www.eurocontrol.int/template_support http://www.eurocontrol.int/template_support –WPG meeting minutes etc. –Scheduled trainings –Frequently Asked Questions –Template & Workflow descriptions –How to? –Document library –Search Engine Optimization documents –Form to report problems / questions

10. Tips & Tricks Search Engine Optimization (increase the popularity of the EUROCONTROL website in the search engines and directories) https://extranet.eurocontrol.int/http://osws.eurocontrol.int/template_support/nonpublic/stan dard_page/sep_intro.html Vade-mecum Focuses on content changes or adaptations that need to be brought to the EUROCONTROL website pages in order to increase their search engine friendliness. Tips & Tricks Choosing a keyword, writing your text around the chosen keyword, optimising META data,…

11. Tips & Tricks HTML template DCRs 3 templates: Simple form template: template_form Imagemap example: template_imagemap Table example: template_table You can copy them to your branch using the copy to area option. They are available in the template_support branch (technical templates -> HTML -> data) Detailed instructions at https://extranet.eurocontrol.int/http://osws.eurocontrol.int/template_suppor t/nonpublic/faq/faq_templates.html#qa09 https://extranet.eurocontrol.int/http://osws.eurocontrol.int/template_suppor t/nonpublic/faq/faq_templates.html#qa09

12. Tips & Tricks Good to know Using images in the HTML template: If an HTML include is used in a standard page we start from a similar path to this: /corporate/public/standard_page/org_ourorganisation.html To link to an image we therefore need to use:../../gallery/content/public/images/your_image.gif Do not forget to submit your image using the Submit Direct option (only available for administrators). The images used in the HTML template, in contrary to images used in other templates, are not submitted automatically together with the DCR!

13. Tips & Tricks Good to know You find a page on our website (templated) which you want to use for your website, but slightly adapted : From the url, determine the branch, go the staging area of this branch. From the url, determine the type and the name of the page, in the staging area go to the data folder and select the DCR. From the File menu select « copy to area ». You will be able to copy the DCR in your own workarea. Before you continue to edit the DCR you first need to « Submit Direct » the DCR to give you the appropriate access rights (PS. only administrators can perform this operation). You can now edit the DCR and when finished submit it through the standard workflow for publication.

14. Tips & Tricks Good to know A new search engine is available for testing on http://testextranet.eurocontrol.int/testsearch Please send your findings to Eric Roelants http://testextranet.eurocontrol.int/testsearch

15. Review of work performed since last meeting None of the agreed change requests, nor bugs found, have been done/corrected. MIS : update on status of new contract Some change requests needed more analysis: 1.When we include a local image, it should be automatically resized in the same way as Mediabin images are.

16. Review of work performed since last meeting Since it appears we have 150 licences we propose to give ONE administrator of each branch write access to MediaBin. We propose to create a new main folder in MediaBin called Local which would include a folder for each branch. This possibly implies some changes to the templates as well. Do we still need a local gallery? Documents can possibly also be uploaded in MediaBin. In that case, do we still need two different fields in the templates (which cause confusion now)? The general image repository will however still be managed by one dedicated (or a few) person(s). An overview of the maximum allowed sizes for the different image types. We would only like to change the maximum width of a "Left or right aligned content image" to 400 pixels instead of 180. Images smaller then the max. size should never be exploded to this maximum size.

17. 2.We need level 2 bullet lists. We see 2 options: 1. Visual format tool: - not advised for current Interwoven system (too slow when using multiple ones) - is the preferred option after the upgrade to version 6.5 2. Special character to be replaced by bullets: - Michel D. proposes to use: * for first level bullet ** for second level bullets only the * beginning a new paragraph should be interpreted - if this is too difficult an other character could be used ( ex. | ) Review of work performed since last meeting

18. 3.Chapter titles level 1 and 2 are too similar Review of work performed since last meeting PREVIOUSLY: NEW PROPOSAL:

19. 4.Possibility should exist to delete or create multiple replicates at ones. This is not possible in the current version of Interwoven. MIS is verifying the possibility in the new version (6.5) 5.We should be able to delete multiple DCRs at once. This is not possible in the current version of Interwoven. MIS is verifying the possibility in the new version (6.5) Review of work performed since last meeting

20. Review of change proposals on Events template 1.Is it possible to have the "more>" link in a more prominent place and to allow a custom text instead of "more>" ? For example at EATM we would like to put "Further information and on-line registration".

21. Review of change proposals on Events template 2.Sometimes I have to add events which are tentative for the time being. It would be nice, somehow, to emphasise this is a tentative item. E.g. different colour, font, a checkbox in the template,... 3.Sometimes I need to add not a precise date, but month. E.g. May 2006 This is not possible for the moment since we have to use the dd/mm/yyyy format.

22. Review of change proposals on Events template 4.The (automatic) title on the home page is Forthcoming events [coming soon] The [coming soon] is not meaningful. In fact the link points to the full list of events. 5.Is there a formal written procedure to publish a event / news on the cooporate layer? Who to contact, what is the criteria to accept an event /news on the corporate layer, what is the delay for publication? 6.When viewing the full page of news or an event, the news/events item in the left menu is no highlighted. This is rather confusing.

23. Review of change proposals on Events template 7.At EATM, we have often long titles for our workshops and we would like to present it better by being able to choose where to split the title. Please allow the tag in the title of the event. 8.I propose to add two new fields to the event page: "Displayed Start date" and "Displayed End date". The content of these fields would be free and would be used in the output template. The current "Start Date" and "End date" will be solely used to determine whether the event must be in the Forthcoming events or in the Past Events. Advantage: Would allow other type of Start / Finish dates. For example, a colleague at EATM wanted to add the starting and ending time of her workshop as following: 12/11/05 Starts @ 13.00 13/11/05 Finishing @ 17.00

24. Review of change proposals on Events template 9.As there are usually 2 contacts for an event (for the content and for the logistics), contact should be a duplicable element. 10.maybe add a component (replicable) called agenda item for those that want to build the agenda: time, item, presenter, related info. 11.can we think of a 'proceedings' functionality so that after an event, one can link the agenda point to the presentations. If not, how shall we implement this 'proceedings' ?

25. 1.Would it be possible to create an extra output for news items, which do not include the menu, header and footer. This output could then be used to be mailed to staff for example. 2.We would like to have the possibility to add embedded objects to the newsletter template. For example to be able to add a registration form. 3.At the beginning of a new year, if you don't yet have a event in the current year, the system displays a blank page. Review of change proposals on News & Newsletter template

26. Other change proposals 1.Ordered Items template: this template could be used for different lists, but then we need the possibility to change the caption of the headings called Closing date and Reference number. These are now to specific and therefore the template can not be used for anything else apart from CFTs, CFIs and FCTs. 2.We should analyse a system where any change performed to the public templates are automatically taken over by the ORBITe templates. This to avoid public templates working different from ORBITe ones. For example we noticed the links on the subsite homepage are not working in the ORBITe branch, although they do work in the public branch.

27. Other change proposals 3.In the acronym and glossary templates you can only add one link. Sometimes we need to be able to add more than one link. Could we foresee replicates here?

28. Date of next meeting 28 October 2005 09h30 - 12h30 ?

29. Wrap-up of the meeting