1. Change Management

2. 2003 Guides New Zealand commissioned major research

3. Guides New Zealand Research oDeclining numbers oUnfilled positions - retention of leaders oPublic perception oEvaluation of new programme

4. Main Issues Research Findings oQuality of programme delivery oLeadership & accountability oCommunications oPublic perception

5. Expertise we used: oNot for profit facilitator oChange management consultant - ongoing oCommunications consultants- ongoing oOur leaders-ongoing

6. Leader consultation oProvided possible solutions oEvaluated proposed changes oCommunication channel oChange agents

7. Quality Leadership Model Direction & Support Development Recruitment Selection & Screening Outcome

8. Old National StructureNew National Structure National Forum National Board Chaired by National President _________________________ Governance Policy Leadership Committee Leadership Manager Membership Committee Membership Manager Programme Committee Programme Manager Audit&Finance Committee Audit&Finance Manager Chaired by National President Chaired by Executive Director National Forum National Board _________________________ Governance Policy Executive Director Management Advisory Committee _________________________ Operational Delivery Task Forces as required Leader Support Manager [ + key volunteer] Communications Manager [ + key volunteer] Programme Manager k[ + key volunteer] Audit & Finance Manager Audit & Finance Committee Chaired by National President

9. Implementation oNew organisational structure - Zones oPaid/professional support oFewer permanent committees oProject oriented task forces New management/corporate practices

10. Implementation oLeader screening, orientation and “apprenticeship” oEffective reviews and development plan oLearning and development tailored to leaders’ needs Corporate processes

11. Implementation oDirect communication relevant to role/ area oUp to date information oRegular communication of organisational goals and objectives Corporate processes - Communication

12. Measurement oExit surveys- leader satisfaction oEmail surveys oLeader statistics oRevisit research oOpenness to new ideas and willingness to accept change