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The need is constant. The gratification is instant. Give blood. TM Training Toolkit B.E.A.M. Building Effective Account Managers
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The need is constant. The gratification is instant. Give blood. TM 2 Introductions American Red Cross Penn-Jersey Region
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The need is constant. The gratification is instant. Give blood. TM Philadelphia, PA
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The need is constant. The gratification is instant. Give blood. TM Philadelphia, PA
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The need is constant. The gratification is instant. Give blood. TM Guy Triano District Manager 5 years 3 positions in Donor Recruitment
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The need is constant. The gratification is instant. Give blood. TM Helen Munizza Manager, Training & Development 16 years 12 positions in Donor Recruitment
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The need is constant. The gratification is instant. Give blood. TM What We’ve Learned Honest & Immediate Feedback Show & Tell Use It or Lose It
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The need is constant. The gratification is instant. Give blood. TM “Take Away” Tool Kit with Instructions Ideas for Training New Account Managers
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The need is constant. The gratification is instant. Give blood. TM Training Toolkit Topics New Account Manager Finding Balance Building Blocks
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The need is constant. The gratification is instant. Give blood. TM Hiring New Account Managers
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The need is constant. The gratification is instant. Give blood. TM Salesperson + Motivator + Educator + Event Planner + Customer Service Representative = Account Manager
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The need is constant. The gratification is instant. Give blood. TM Skills New Account Manager Talent Experience Education
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The need is constant. The gratification is instant. Give blood. TM 13 New Account Manager Strengths Weaknesses Untapped Potential
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The need is constant. The gratification is instant. Give blood. TM 14 Finding Balance
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The need is constant. The gratification is instant. Give blood. TM Traits Presentation Skills Follow Up Skills Organizational Skills Motivational Skills Attention to Detail Goal-Oriented
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The need is constant. The gratification is instant. Give blood. TM Traits Time Management Skills Problem Solving Skills Building Relationships Leading Others to Reach Goals Securing Commitments from Others Ability to Handle & Resolve Crises
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The need is constant. The gratification is instant. Give blood. TM Balance Scenario/Example
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The need is constant. The gratification is instant. Give blood. TM Trait & Impact on Job FIELD Presentation Skills Motivating Others Building Relationships Getting Getting Commitments OFFICE Follow Up Skills Organizational Skills Attention Attention to Detail Time Management
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The need is constant. The gratification is instant. Give blood. TM Field – Getting Commitments Commitment to Reaching Goal Commitment to Recruitment Strategies Commitment to Scheduling Donors Commitment to Patients
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The need is constant. The gratification is instant. Give blood. TM Office – Attention to Detail Verifying Details on Paper & Computer Completing Projects Accurately Managing Routine Details
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The need is constant. The gratification is instant. Give blood. TM Office – Time Management Meets Deadlines For Assignments Manages Field Time and Tasks Manages Office Time and Tasks
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The need is constant. The gratification is instant. Give blood. TM Training & Coaching = The “weight” that helps to balance
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The need is constant. The gratification is instant. Give blood. TM Evaluate Determine the difference between where they are & where they need to be Coach & Train to the level that is needed
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The need is constant. The gratification is instant. Give blood. TM “Hands On” Teach Back Mock Presentations “Homework” Meetings with Sponsors
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The need is constant. The gratification is instant. Give blood. TM Teamwork Training & Development Coordinator District Manager Manager, Training & Development
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The need is constant. The gratification is instant. Give blood. TM “Building Blocks”
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The need is constant. The gratification is instant. Give blood. TM Foundation of the “Building”
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The need is constant. The gratification is instant. Give blood. TM Orientation From Day 1 to 3 weeks Build the foundation for future success Fundamentals of donor recruitment (RAP)
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The need is constant. The gratification is instant. Give blood. TM Teaching the Basics Fundamentals of Donor Recruitment
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The need is constant. The gratification is instant. Give blood. TM Recruitment Action Plan Goals – Sign Up & Productive Recruitment Committee Active Recruitment Strategies Donor Scheduling
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The need is constant. The gratification is instant. Give blood. TM Recruitment Action Plan Reminder System Recognition Scheduled Donor Appointments (Counts) Set Up/ Logistics
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The need is constant. The gratification is instant. Give blood. TM 1st Floor of the “Building”
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The need is constant. The gratification is instant. Give blood. TM Rookie Snapshot From 3 weeks until 6 months Completed prior to six month anniversary
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The need is constant. The gratification is instant. Give blood. TM Field Observe Different Types of Meetings Evaluate Strengths & Areas to Improve Provide Continuous Feedback
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The need is constant. The gratification is instant. Give blood. TM Office Observe Organizational Skills Evaluate Strengths & Areas to Improve Provide Continuous Feedback
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The need is constant. The gratification is instant. Give blood. TM Rookie Snapshot Purpose: To provide extensive examples and feedback for the employee and their supervisor prior to completing the probationary employment period
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The need is constant. The gratification is instant. Give blood. TM
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The need is constant. The gratification is instant. Give blood. TM 2nd Floor of the “Building”
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The need is constant. The gratification is instant. Give blood. TM Training From 6 months to 12 months Weekly Meetings with District Manager Field Reviews – Initial Servicing Meetings (Planning) – Presentations
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The need is constant. The gratification is instant. Give blood. TM Field Reviews Initial Servicing Meeting (Planning) Presentations – Recruitment Committee – Assembly – Presentations – Proposals
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The need is constant. The gratification is instant. Give blood. TM
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The need is constant. The gratification is instant. Give blood. TM 3rd Floor of the “Building”
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The need is constant. The gratification is instant. Give blood. TM Ongoing Training & Feedback Team Meetings - Monthly Department Meetings - Quarterly Custom Training Courses
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The need is constant. The gratification is instant. Give blood. TM “Building” Maintenance
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The need is constant. The gratification is instant. Give blood. TM We Are Building … Knowledge Confidence Success Satisfaction
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The need is constant. The gratification is instant. Give blood. TM Training Toolkit Training Components Rookie Snapshot Field Reviews – Initial Servicing Meeting – Presentations
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The need is constant. The gratification is instant. Give blood. TM Summary New Account Manager Finding Balance Building Blocks Training Toolkit
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The need is constant. The gratification is instant. Give blood. TM Thank you!
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