1. The European Organisation for the Safety of Air Navigation Maastricht Upper Area Control Centre PASSIONATE ABOUT PERFORMANCE

2. MAASTRICHT UAC 260,000 km2 (above DFL 245) extending over Belgium, the Netherlands, Luxembourg and North-West Germany 1,429,271 IFR flights controlled in 2009 Annual costs (2009): 134 Mio. Annual route charges generated (2009): 402 Mio. 697 employees, among whom: 266 air traffic controllers 222 other operational staff 152 engineers

3. TRAFFIC AND DELAY

4. SAFETY

5. Europes 2nd largest air traffic control centre Europes 6th largest Air Navigation Service Provider FABECs largest air traffic control centre Europes most productive and high-performing service provider Europes most cost-effective service provider in the core area (source Performance Review Commission) PERFORMANCE

6. TRAFFIC COMPLEXITY /DENSITY Source: ATM Cost-Effectiveness 2008 Benchmarking Report Performance Review Commission, June 2010

7. ATM/CNS PROVISION COSTS – 2008 Source: ATM Cost-Effectiveness 2008 Benchmarking Report Performance Review Commission, June 2010

8. FINANCIAL COST-EFFECTIVENESS Source: ATM Cost-Effectiveness 2008 Benchmarking Report Performance Review Commission, June 2010

9. ECONOMIC COST-EFFECTIVENESS Source: ATM Cost-Effectiveness 2008 Benchmarking Report Performance Review Commission, June 2010

10. SUPPORT COSTS/COMP. FLIGHT-HR Source: ATM Cost-Effectiveness 2008 Benchmarking Report Performance Review Commission, June 2010

11. ATCO/HOUR PRODUCTIVITY Source: ATM Cost-Effectiveness 2008 Benchmarking Report Performance Review Commission, June 2010