1. Listening

2. Hearing vs. Listening
________: the physical process of perceiving sound. An _________ reaction of the senses and nervous system to incoming stimuli.
________: A _________ act; the processes of hearing something with thoughtful attention and consideration and ____________ what was meant.
Hearing
automatic
Listening
voluntary
understanding

3. Types of Listeners
_______: Listeners who believe the responsibility of successful communication belongs to the _______. (just goes along for the ride)‏
______: Play an _____ role in communicating.
Passive
Sender
Active
active

4. Five Types of Listening
_______: Listening for information in order to make a _______ or understand a situation.
Example: school, buying, vote, support idea
___________: The most basic style of listening.
Example: listening for enjoyment i.e. music
____________________: Listening to show _______.
Example: Sad friend
Critical
decision
Appreciative
Therapeutic / Empathetic
concern

5. Five Types of Listening
__________: Listening to detect a problem or flaw. Logical reasoning. Listening from your own perspective.
____________: Single out an important sound.
Example:
Deliberative
Discriminative
Friends in a noisy room.

6. Seven Deadly Habits of Bad Listening
__________________:
MEGO Syndrome:
Listen for useful information.
______________:
Pseudolistening
Mentally paraphrase what the speaker is saying.
Peripheral _______ get our attention
Concentrate & block distractions
Tuning out dull topics
My Eyes Glaze Over
Faking attention
Yielding to distractions
noises

7. Seven Deadly Habits of Bad Listening
__________________________________:
________ - um, like, uh, lisps, accents, slurs, etc.
____________ - clothing, handicaps, etc.
Focus on content
___________________:
Avoid personal biases; withhold judgment
Criticizing delivery or physical appearance
Delivery
Appearance
Jumping to conclusions

8. Seven Deadly Habits of Bad Listening
___________________________:
Words or phrases that push our hot buttons.
_______________ - education, biases, attitude, age, experience, emotions, religion, family physical condition, morals.
__________:
“we never listen when we are eager to speak”
Spending most of your listening time _______ about what you want to say.
Communication _____.
Overreacting to emotional words
Emotional filters
Interrupting
thinking
Hog

9. Effective Listening Rate Gap 120-180 750 xplore nalyze eview earch
_________: The space between words spoken by another and our ability to interpret them (tuning in and out)‏
The average person speaks _________ words per minute.
The average listener can handle approximately ____ words per minute.
Effective Listening Strategy
E- ________. Think ahead of speaker.
A- ________.
R- ________. Use spare time for review.
S- ________. Be alert for hidden meaning.
Rate Gap
750
xplore
nalyze
eview
earch

10. Which Type of Listening?
Story of how a person recently lost a pet.
Getting directions to someone’s house.
A building contractor explaining why a deadline will need to be extended.
A child telling his/her parent that he/she fell at the playground today
A 911 operator explaining how to do CPR in an emergency situation.

11. Which Type of Listening?
A driver explaining to a police officer why a speeding ticket should not be given.
A driver explaining to the district court judge how the expense of a speeding ticket will impact the family food allowance.
A manager explaining the company policy to a new employee
A politician listening to community concerns at a Town Hall meeting.
Students in a high school Communication Applications classroom listening to a presentation.