2.  Design process  Templates scope  Functionality  Reporting System  Customer Service  Training  Database management  Pricing Competitiveness  Past Experience in managing similar contracts  Commitment to Delivery on time and in the required formats 2...And what else?

3.  SpinnakerPro is one of our 2 brands from Irish firm Narragansett Technologies. Other brand is SensorPro an online survey and research platform.  In development since 2002 by Irish team, Irish supported, Irish deployment servers. Offices in Limerick and San Francisco.  Customers include Brown Thomas, Tower Hotels, Galway Volvo Ocean Race, Softbrands Hospitality, Crowne Plaza, Holiday Inn.  Over 50 white-label partners worldwide

4.  Design for email not websites ◦ Our templates are pre tested ◦ XHTML is used for optimal rendering ◦ W3C compliance ◦ New Litmus API (beta) for self service testing  Images in email  Delivery and rendering 4

6. 6

8.  SPF Record (Sender Protection Framework)  Authorises an IP address to send email on your behalf  Prevents unauthorised senders  DKIM (Domain keys)  Additional level of sender authority  Sender reputation networks  Senderscore  Microsoft SNDS (Hotmail)  Various blacklist services (DNSSTUFF)

9. 9

10. 10

11.  DNS report on Failteireland.ie 11

12. 12

13.  Subscriber management  Bounce management  Segmentation  Designer and templates  Recurring campaigns  Scheduling of broadcasts  Metrics 13

14.  Ironport delivery platform ◦ 450k per hour ◦ Configurable Throttling  Integration with other CRM platforms like salesforce; Web service API available.  Post to twitter from Campaign  Template snippets, recurring campaigns, dynamic content, content extraction  Unique IP address  Reputation monitoring  Integrated survey platform  Chinese platform version  Available on-premise or hosted. 14

15.  email support to 10pm GMT  Phone support  Support also from our SFO office  Dedicated named account manager  Getting started guide  Training in-house or by webinar  Train the trainer  Can provide training/industry expertise to Fáilte tourism clients 15

16.  Open transparent pricing http://urlx.ie/emailpricing http://urlx.ie/emailpricing  No setup fees  No monthly minimums  Flexible payment options 16

17.  Focused on email and surveys since 2002  Very relevant exposure to hospitality sector  Understanding of issues with volume sending, rendering and delivery  Experience with Survey platform and online panel has helped clients create effective campaigns. 17

18.  Chris byrne ◦ www.spinnakerpro.com | www.sensorpro.net www.spinnakerpro.comwww.sensorpro.net ◦ chris@spinnakerpro.com chris@spinnakerpro.com ◦ Twitter @SpinnakerPro ◦ Email demo http://urlx.ie/emaildemohttp://urlx.ie/emaildemo ◦ Survey demo http://urlx.ie/demosurveyhttp://urlx.ie/demosurvey  Phone: ◦ IRL:+353 1 447 5938 ◦ UK:+44 203 086 9938 ◦ USA:+1 415 367 4814 ◦ China:+86 21 3227 0872 18