1. HONCHO COMMERCIAL PVT LTD QMS Overview Jan’2015

2. What is Quality?
Quality means doing it right when no one is looking. Henry Ford
Quality is not an act, it is a habit. Aristotle
I have offended God and mankind because my work didn't reach the quality it should have. Leonardo da Vinci
Quality is everyone's responsibility. W. Edwards Deming
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Phil Crosby
Quality is not only right, it is free. And it is not only free, it is the most profitable product line we have.
Harold S. Geneen

3. Quality What is Quality?
Quality is the degree to which product or service possesses a desired combination of attributes –
C: Capability (F: Functionality)
U: Usability
S: Scalability
P: Performance (E: Efficiency)
R: Reliability
I: Install-ability (P: Portability)
S: Security
M: Maintainability
Two views of Quality –
Producer’s view: Meeting Requirements
Customer’s view: Fit for use
Quality

4. Quality Management System
Set of policies, processes and procedures required for planning and execution in the core business area (Production / Development / Service) of an organization.
Integrates the various internal processes within the organization and intends to provide a process approach for project execution.
Enables the organizations to identify, measure, control and improve the various core business processes that will ultimately lead to improved business performance.
Quality Management System is a repository of processes, best practices, measurement data collated.

5. QMS - Components Level 1 Methods and Processes Level 2
Quality Manual
Methods
and
Processes
Guidelines, Checklists, Templates
Records. Documents validating that the QMS requirements have been met
Level 1
Level 2
Level 3
Level 4
Quality Policy
Roles & responsibility
Management Reviews
Quality Planning
Engagement Management
Engineering Processes
Support Functions
Governance Plan
Design Document
Source Code
Metrics Sheet
SMR
Audit Report
Review Log
Status Report
Engagement Types
Essential Processes

6. Quality Management System – Implementation
Policies
Process
Guideline
Checklists
Templates
Data
Aligned with business objectives
What to do?
How to do?
Metrics
Management Information
Indicators?
Decision making
Results?

7. Benefits of QMS Increases Estimate Accuracy
Reusability of work Objects
Quality of work Product
Ability to manage Risk
Decreases
Defects via early detection and removal
Effort (in rework of defects & gained productivity)
Overall cost of project
Overall delivery cycle time & time to market
Project ramp-up time
Helps In
Process Standardization
Creating Transparency
Uniformity in Mechanism
Competitive edge for Marketing

8. Quality Policy and Quality Manual
Sample Quality Policy
We use repeatable processes to sell and deliver predictable and Industrialized solutions to our clients. We strive to achieve continual Improvement in our Products.

9. What is CMMI ? Capability & Maturity Model Integrated.
CMMI supports two improvement paths using levels.
Comparison of Capability and Maturity Levels
Level
Continuous Representation by Capability Levels
Staged Representation by Maturity Levels
Level 0
Incomplete
Level 1
Performed
Initial
Level 2
Managed
Level 3
Defined
Level 4
Quantitatively Managed
Level 5
Optimizing
One path enables organizations to incrementally improve processes corresponding to an individual process area (or group of process areas) selected by the organization.
The other path enables organizations to improve a set of related processes by incrementally addressing successive sets of process areas.

10. Quantitatively Managed
CMMI Maturity Levels
Level 4
Quantitatively Managed
Level 1
Initial
Level 2
Managed
Level 3
Defined
Level 5
Optimizing
Unpredictable, poorly controlled, Ad-hoc and heroism
Processes characterized for projects
Reactive
Standard Processes in Organization
Proactive
Quantitatively monitored
Predictability
Focus on Process Innovation

11. CMMI Constellations CMMI-SVC CMMI-DEV CMMI SVC CMMI DEV CMMI ACQ
CMMI-SVC provides guidance for those providing services within organizations and to external customers
CMMI-DEV
CMMI-DEV provides guidance for measuring, monitoring and managing development processes
CMMI SVC
16 Common
Process Areas
CMMI DEV
CMMI ACQ
CMMI-ACQ
CMMI-ACQ provides guidance to enable informed and decisive acquisition leadership
DEV - Development
SVC - Services
ACQ - Acquisition

12. CMMi Process Areas Level / Category Project Management
Process Management
Engineering
Support
Level 1 (Initial)
Level 2 (Managed)
1. Project Planning 2. Project Monitoring and Control 3. Supplier Agreement Management 4. Requirements Management
1. Process and Product Quality Assurance 2. Configuration Management 3. Measurement and Analysis
Level 3 (Defined)
1. Integrated Project Management 2. Risk Management
1. Organizational Process Definition 2. Organizational Process Focus 3. Organizational Training
1. Requirements Development 2. Technical Solution 3. Validation 4. Verification 5. Product Integration
1. Decision Analysis and Resolution
Level 4 (Quantitatively Managed)
1. Organizational Process Performance
1. Quantitative Project Management
Level 5 (Optimizing)
1. Organizational Performance Management
1. Causal Analysis and Resolution

13. Mapping – CMMi to ISO S.No Processes CMMI ISO 9001 Remarks 1
Process Management
1. Organizational Process Definition (L3)
QMS General 4.0
QMS Compilation 2
1. Organizational Process Focus (L3)
Management Review 5.0 3
1. Organizational Training (L3)
Resource Management 6.0
Training & Skills Mgt 4
Project Management
1. Project Planning (L2) 2. Project Monitoring and Control (L2) 3. Integrated Project Management (L3) 4. Risk Management (L3) 5. Requirements Management (L2)
Product Realization 7.0
SDLC Process Life cycle 5
Software Development Process
1. Requirements Development (L3) 2. Technical Solution (L3) 3. Product Integration (L3) 4. Validation (L3) 6
Support
1. Configuration Management (L2)
Configuration & Document Control 7
1. Process and Product Quality Assurance (L2)
Measurement 8.0
QA Process, Internal Quality Audit, Nonconforming/ findings, Corrective & Preventive Actions 8
1. Measurement and Analysis (L2)
Metrics Process 9
1. Decision Analysis and Resolution (L3) NA
Decision Making Process 10
Quality Manual 11
Facilities
1. Integrated Project Management (L3) 12
Purchase
1. Supplier Agreement Management (L2)
Procurement/ Supplier Process 13
Review Process
1. Verification (L3)
Testing Process

14. Time Allotment Item Type Time Slot Mandatory Member What is QMS
Overview
10.00 – 10.40
All Key Members (including Management Representative)
Break
10 mins
Project Management
Process
10.50 – 11.30
SEPG, QA SPOC
Templates
11.30 – 12:00
Process Management
12.10 – 12.45
12.45 – 13.15
Lunch Break
13.15 – 13.45
Support Practices
13.45 – 14.15
Template
14.15 – 14.50
Engineering (SDLC)
15.00 – 15.30
15.30 – 16.00
Clarifications/ Discussion - Role Performance , Quality Policy and Quality Objectives etc
16:00 – 17.30

15. Each activity should be time-box driven (as mentioned in previous slide)
Thank You