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PMS 307 00/134/182 HEX 0886B6 PMS 511 94/39/80 HEX 5E2750 PMS 7467 00/168/180 HEX 00A8B4 PMS 368 105/190/40 HEX 66CC33 Commercial Operations Beth Hawthorn.

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Presentation on theme: "PMS 307 00/134/182 HEX 0886B6 PMS 511 94/39/80 HEX 5E2750 PMS 7467 00/168/180 HEX 00A8B4 PMS 368 105/190/40 HEX 66CC33 Commercial Operations Beth Hawthorn."— Presentation transcript:

1 PMS 307 00/134/182 HEX 0886B6 PMS 511 94/39/80 HEX 5E2750 PMS 7467 00/168/180 HEX 00A8B4 PMS 368 105/190/40 HEX 66CC33 Commercial Operations Beth Hawthorn and Jacquie Higgins Sept. 21, 2011 GlobalWare Americas Help Desk

2 2 Who’s Who Diane Parker Head of Customer Support and Commercial Operations Americas Rick Lashbrook Dir. of Technical Services and Customer Support Beth Hawthorn Customer Service Manager Lisa Shene Customer Support Supervisor Maribeth Whitney Technical Support Analyst Cindy Brown Technical Support Analyst Usha Prasadh Technical Support Analyst Judy Joliat Dir Training and Implementation Services Margaux Jones Training Specialist

3 3 Your Globalware Helpdesk Maribeth Whitney Cindy Brown Usha Prasadh

4 4 What’s New? GlobalWare Helpdesk team now onshore Experienced staff Email support still available at GlobalWare.Support@Travelport.com Hours of operation –9:00AM to 8:00PM ET M-F Coming Soon Incidents available in ASK Travelport Desktop View in ASK Travelport Ask A Question in ASK Travelport

5 5 Resources

6 6 Training Services

7

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