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Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 1.

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Presentation on theme: "Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 1."— Presentation transcript:

1 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 1

2 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 2 Immigration - resolution of new guidelines Increasing diversity; and domestic – international student interaction The high dollar seems here to stay – ensuring accurate advice regarding fees and costs of living/ accommodation Secure pathways: TNE arrangements and new partnerships Regional university growth strategies Consistent local transport concessions Securing HDR students Australian Hot Topics in Education

3 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 3 Management Summary ISB/SB Overall satisfaction at UQ remains high (86.6%) – ranked in top 8 in Australia (last year top 5) Good response 30% (2010 38%) Current students main marketing asset (28% actively recommend) Postgraduate population particularly supportive –( HDR 38%) Attracting students - diverse range of markets – reliance on China, Malaysia, Singapore Diverse range of subjects – spread the risk UQ reputation continues to be a major decision-making factor - word of mouth promotion, staff, students, friends, website, agent, parents – core marketing efforts

4 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 4 Management Summary ISB/SB Less reliant on agents than competition Application processes are slow, only 55% satisfaction level for HDR (manage expectations) 10% student sample looking for further study – opportunity? Strengths – safety; good place to be; library; learning technologies; expert lecturers; program content; laboratories; learning spaces Weaknesses – Host friends; employability/careers; cost of living and accommodation; social activities; response from application to offer; internet on arrival (Opportunities to teach for domestic only)

5 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 5 Arrival Learning Support RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

6 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 6 Arrival satisfaction – element year on year comparison (International students) 1: Very dissatisfied 4: Very satisfied RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

7 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 7 Arrival satisfaction – element year on year comparison (Domestic students) 1: Very dissatisfied 4: Very satisfied RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

8 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 8 Arrival satisfaction – wave on wave comparison (Domestic students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

9 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 9 Arrival satisfaction – wave on wave comparison (International students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

10 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 10 Learning Matrix Elements in the top right quadrant are important to students and perform well. Those in the bottom right quadrant are important, but do not perform as well and should be improved. Elements in the top and bottom left quadrants are of lower priority. These elements should be reviewed and monitored to ensure that we focus on the most important issues for students. Institution Derived Importance Institution Satisfaction IMPROVE MAINTAINMONITOR REVIEW RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

11 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 11 Institution Derived Importance Institution Satisfaction Learning Matrix (International students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

12 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 12 Institution Derived Importance Institution Satisfaction Learning Matrix (Domestic students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

13 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 13 Benchmarking – Learning (International Students) *Independent samples t-test, Institution versus Entry ISB, significant differences (p<=0.05) are highlighted in blue **Postgraduate students only RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

14 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 14 Benchmarking – Learning (Domestic students) *Independent samples t-test, Institution versus Entry SB, significant differences (p<=0.05) are highlighted in blue **Postgraduate students only RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

15 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 15 Benchmarking – Learning (International Students) *Independent samples t-test, Institution versus Entry ISB, significant differences (p<=0.05) are highlighted in blue **Postgraduate students only RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

16 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 16 Benchmarking – Learning (International Students) *Independent samples t-test, Institution versus Entry ISB, significant differences (p<=0.05) are highlighted in blue **Postgraduate students only RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

17 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 17 Benchmarking – Learning (Domestic students) *Independent samples t-test, Institution versus Entry SB, significant differences (p<=0.05) are highlighted in blue **Postgraduate students only RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

18 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 18 Benchmarking – Learning (Domestic students) *Independent samples t-test, Institution versus Entry SB, significant differences (p<=0.05) are highlighted in blue **Postgraduate students only RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

19 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 19 Learning satisfaction – element year on year comparison (International students) 1: Very dissatisfied 4: Very satisfied RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

20 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 20 Learning satisfaction – element year on year comparison (Domestic students) 1: Very dissatisfied 4: Very satisfied RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

21 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 21 Learning satisfaction – wave on wave comparison (International students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

22 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 22 Learning satisfaction – wave on wave comparison (Domestic students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

23 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 23 Key to Faculties – Learning (International students) Back to the Table RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

24 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 24 Learning satisfaction - Institution Overall (% satisfied) (International students) @ = Institution average RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

25 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 25 Learning satisfaction by Faculty (% satisfied) (International students) @ = Institution ABC = Faculty Faculty key RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

26 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 26 Learning satisfaction - Institution Overall (% satisfied) (Domestic students) @ = Institution average RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

27 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 27 Learning satisfaction by Faculty (% satisfied) (Domestic students) @ = Institution ABC = Faculty Faculty key RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

28 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 28 Institution Usage Institution Satisfaction Support Matrix (International students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

29 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 29 Institution Usage Institution Satisfaction Support Matrix (Domestic students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

30 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 30 Benchmarking – Support (International Students) *Independent samples t-test, Institution versus ISB, significant differences (p<=0.05) are highlighted in blue RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

31 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 31 Benchmarking – Support (Domestic students) *Independent samples t-test, Institution versus SB, significant differences (p<=0.05) are highlighted in blue RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

32 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 32 *Independent samples t-test, Institution versus ISB, significant differences (p<=0.05) are highlighted in blue Benchmarking – Support (International Students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

33 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 33 Benchmarking – Support (Domestic students) *Independent samples t-test, Institution versus SB, significant differences (p<=0.05) are highlighted in blue RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

34 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 34 Support satisfaction – element year on year comparison (International students) 1: Very dissatisfied 4: Very satisfied RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

35 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 35 Support satisfaction – element year on year comparison (Domestic students) 1: Very dissatisfied 4: Very satisfied RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

36 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 36 Support satisfaction – wave on wave comparison (International students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

37 Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd 2011 37 Support satisfaction – wave on wave comparison (Domestic students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

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