1. Keith McClanahan Facility Issues (928) 213-9767 keithmcc@facilityissues.com Benchmarking Data Review with Trends from Prior Surveys RFB

2. Bench. mark. ing: The search for industry best practices that lead to superior performance Benchmarking - What Is It?

3. Benchmarking Groups Include…  Facility Managers Roundtable (FMRT)  Research Facilities Benchmarking Group (RFB)  Corporations with Multiple Sites  IFMA’s Utility Council  Museum and Cultural Institutions (IAMFA)  Outsource Providers

4. FMRT– Steering Committee Maryellen Becken, Corning Joe Cruz, PNNL Danny Davis, Oak Ridge Chris Heck, DuPont Kris Olson, SLAC Tom Stout, Corning Norb Tencza, Sandia Bruce Walker, PNNL

5. RFB Process: 1. Develop Benchmarks & Reach Consensus 2. Enroll

6. RFB – Schedule

7. RFB – Conference Improvements Conference feedback (yellow sheets):  Have “just a few” presentations  Continue/ expand hot topics discussion  Provide a “deep dive” into a section of the report  More networking time  Publish the final report after the conference – to allow for corrections

8. RFB Process: 1. Define Benchmarks & Reach Consensus 2. Enroll 3. Gather Data 4. Publish Comparisons

9. Distribution of Operating Costs

10. 2014 RFB – GSF/Person

11. 2014 RFB – Electrical Usage / GSF

12. Benchmark Comparisons

13. 2014 RFB – Utility Cost /GSF

14. Benchmark Comparisons

15. 2014 RFB – Maintenance $/GSF

16. Benchmark Comparisons

17. 2014 RFB – Janitorial $ / Area Cleaned

18. 2014 RFB – Total Operating Costs/ GSF

19. FMRT Process: 1. Define Benchmarks & Reach Consensus 2. Enroll 3. Gather Data 5. Focus on Those That Appear Better 4. Publish Comparisons

20. Best Practices Benchmarking is more than just data collection. The real value is in understanding how other organizations are doing similar jobs for less cost, or better customer service, or both.

21. Strong emphasis on safety…

23. More effective use of space…

24. Collaboration space…

25. Standardized office space…

26. Energy savings initiatives…

28. Initiatives to reduce operating expenses…

29. Honor system for vending…

30. Locker room upgrades…

31. Waterless fixtures…

32. Recycling initiatives…

33. Energy audits…

34. Sustainability initiatives

35. FMRT Process: 8. Repeat 1. Define Parameters & Reach Consensus 2. Choose Partners 3. Gather Data 5. Focus on Those That Appear Better 4. Publish Comparisons 6. Implement Ideas 7. Track

36.  Identifies Under / Over Performance  Basis for Goal Setting  Creates an Acceptance for Change  Identifies Improved Work Processes  Improved Understanding of Organization  Better Prepared for Outsourcers  Auditors Focus on Other Departments Successful Benchmarking….

37.  Focus on energy costs/consumption and demand charges  Increased emphasis on sustainability  Effective use of out-tasking  Improving Space Utilization  More churn  Space charge-backs  Increasing density  Standardized workstations Overall Trends …

38.  Service Levels:  Basic services – included in base costs  Additional services (user pays)  Strategic Vision….  More emphasis on long term planning  Better understanding of corporate initiatives  Facilities included earlier in the process  Understand and communicate how Facilities Group adds value Overall Trends …

39. Website: http://www.FacilityIssues.com Thank You More Information….