1. Karlskrona Parking Application From a testers point of view

2. Background Karlskrona municipality wanted a new Parking solution Customer Parkerat had an idea for a solution Owner of product Fujitsu – Official supplier ”Owner” of customer

3. Stakeholder Expectations Karlskrona Simple, easy to use, ”Karlskronified” Parkerat Generic solution, easy to offer to other customers Fujitsu Responsibility to customer Quality responsibility Securitas Easy & secure parking survaillence

4. Requirements Customer immature in writing IT requirements High / low detail Vague Requirements Supplier tended to interpret requirements to fit their wishes Should work on ”All” Mobiles Smartphones

5. Development Solution Web, App, Scanner Challanges Different developers (companies) for Web, App and Scanner Different attitude ”How hard can it be..?” ”We want a COOL app” Hybrid App - HTML5 mixed with some native functions Same code for Android, iPhone & Windows phone Outdated scanner hard- & firmware

6. Test Challanges Not needed... Who is correct? Customer or Product Owner? Different developer competencies Unstructured version control Apple Infected situtaion Test environment

7. How did we test this?

8. Divide & Conquer SFDIPOT Structure Function Data Integration Platform Operation Time Webb App Database Account Handling Vehicle Handling Start / Stop Parking Trossökort Payments History / Reciept Users Vehicles Credit Card Zones Prices History Private Coorporate Userdata... Web DB App DB Scanner DB Admin DB DIBS Desktop Mobile PC MAC Android iPhone Windows Register Trossökort Timed Parking View History Parking Timer Trossökort 30d Bill 28:th Unpaid bill, 30d Scanner

9. Assumed the role of the end user Personas Mobile newbie Mobile savvy Coorporate Securitas Devious users and Persons... Mom, other relatives & friends Municipality representatives (AT) Securitas

10. Scenarios Based on: Customer requirements Intended usage Expected usage Wrong usage... First time usage Returning customers Looks & Usability Across platforms Regression

11. What did we find? General UX issues Intuitiveness Smoothness Field validations User & Vehicle handling Minor security issues Park an already parked vehicle... Not a defect Still existing? Back vs Back Swipe End parking iPhone

12. johan.klintin@hiq.se 0768 - 800 819 Johan Klintin