1. QUALITY ASSURANCE AND THE QUALITY SPIRAL

2. ETQAs + SAQA SAQA NQF

3. Methods for ETQAs to ensure quality: Initial accreditation (according to SAQA Schedule C criteria) Annual monitoring Auditing Annual reviews that include establishing and agreeing with providers, new quality goals & taking into account the outcomes of monitoring activities

4. Quality Spiral An effective Quality Management System establishes a QUALITY SPIRAL – continually enhancing standards Client needs / expectations Identify deliverables for desired quality Secure resources Deliver services Monitor quality & customer satisfaction Review & Revise

5. INSQA’s Benchmarking To date, INSQA has accredited over 100 fully- accredited and programme-accredited providers As part of our Quality Spiral, we will be benchmarking against agreed criteria for quality improvement INSQA will be discussing the benchmarking criteria with a variety of providers for the SAQA Schedule C criteria Should all our providers be at an average level of 2.5 or 3 out of 5, then INSQA will need to determine the benchmark for improvement to Level 4 and 5 in the next cycle

6. Provider Criteria Provider needs to be registered as a provider in terms of legislation Has a functional Quality Management System, including defining policies, quality management procedures and review mechanisms Is able to develop, deliver and evaluate learning programmes resulting in achieved Unit Standards / Qualifications Has the necessary financial, administrative and physical resources Has policies and procedures for staff selection, appraisal and development As modified from SAQA: Criteria and Guidelines for Providers

7. Providers need to ensure they cover the following: Programme / Course development & design Materials development Teaching & learning services & responsibilities Learner support, access issues including equal opportunities, authenticity of assessment evidence and appeals systems, as well as the use of tutors and mentors and learning resources The language of teaching and learning Assessment Finances, fees and payment regulations Collaboration and partnerships Management and administration Marketing Evaluations and research Internal quality assurance mechanisms and reviews Quality assurance reviews and accreditation

8. The Benchmark Criteria are the same as the Provider Criteria, and providers will be measured against: –Full implementation of ALL criteria (Level 4) –Over-achievement against the criteria (Level 5) The Draft NSDS11, Objective 5, will also provide a framework for the Benchmark Exercise and the Quality Spiral

9. Define customer expectations and needs to determine the desired quality Revise specification of skills, knowledge, resources, systems and procedures Review and Revise definition of the desired quality Monitor quality and customer satisfaction Enhance application of skills, knowledge, resources, systems and procedures Deliver products or services Secure skills, systems, resources, procedures and knowledge that will deliver required quality Identify and specify skills, knowledge, resources, systems and procedures that will deliver desired quality As modified from Directorate: Quality Assurance and Development ‘Quality Management Systems for ETQAs’

10. Key Areas for Improvement Policies for RPL, Assessment, staff development, student support Ability to design Curricula/learning materials towards outcomes Increased numbers of Assessors and Moderators A % of learners being certified A % learners achieving credits towards qualifications via skills programmes Recognition of Prior Learning implementation Quality Management System in place and implemented

11. Key Areas for Improvement (2) Number of learners in Charter Learnerships Tracer studies show worker value-add and ROI in organisation Developing research capacity (JIPs or Joint Ventures) Learners placed and functioning productively Uptake of providing for scarce skills at middle to higher levels Data capturing on par Core focus & provisions in learning

12. NOTES The INSETA will consult broadly with the different types of providers, and determine a Fit for Purpose process, to determine the Benchmarks The INSQA will develop a draft Discussion Document for workshopping regionally A report will be developed after the benchmark is complete, and published for all providers against which to measure themselves