1. -Tyler

2. Social/Ethical Concern Security -Sony’s Playstation Network (PSN) hacked in April 2011 -Hacker gained access to personal information -May have gotten credit card information -77 Million customers affected Reliability and Integrity - Network went down for over a week - Sony didn’t notify customers of attack until almost a week later http://www.youtube.com/watch?v=DkUPJrb7bNY

3. Relationship between primary stakeholder and IT system Customer’s relationship Customer uses internet to connect to network Uses network to play games online with other people through internet Gives personal information to create account and buy extra stuff through the network Trusts that Sony will store information securely

4. How the Playstation Network works Connect to network via internet on console or computer Create an account by entering information such as name, e-mail address, and other standard information Turn console on, enter account username and password You are now able to connect to PSN and play online with friends locally and around the world.

6. Relationship between IT system and Criterion A system The security issue is placed solely on PSN PSN is responsible for storing information securely Must support over 77 Million customers

7. Impact of social/ethical issues on stakeholders + Network allows to connect with friends + Global + Lead to better security + Company finds vulnerabilities - Customers at risk for identity theft - Company loses money

8. Impact of issues continued - Third party developers will be more wary to create games for network - Investors lose money - Company gets sued - Embarrassing for company

9. Solution to one problem in Criterion C Problem – Hacker got personal information Solution – Educate consumers about what to do if this ever happens again Hackers will always be around Educate consumers what to do if their personal information gets compromised Notify credit card company File potential fraud report

10. Conclusion The Playstation Network is a great network to connect with friends Hackers will always be trying to find ways into places they aren’t suppose to Sony just has to learn from their mistakes and improve their security