1. © 2007 Dominion 111 Dominion’s Senior Care Program

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3. 333 Dominion Services Available Online Account Management An easy way to keep track of your account, billing, usage and more. Manage your account online at www.dom.com Budget Billing Plan This plan enables customers to level out their utility bills over a 12-month period. Budget customers pay a pre-determined amount each month, based on their electric usage and utility costs. Dominion will review a customer’s budget amount periodically and alter it to keep pace with current electrical usage, if necessary. Customer must be current with their bills to be eligible. Emergency Medical Equipment If you or someone you know requires the use of electrically-powered medical equipment, read about being added to our medical conditions list at www.dom.com Special Billing Dominion offers special billing formats for the visually or hearing impaired. Third Party Notice This program lets any customer designate a friend, relative, clergy, or even a social service agency to be notified before service is interrupted for non-payment. See next slide for enhancements to this process.

4. © 2007 Dominion 444 Third Party Notice Enhanced Enrollment Process Previous mailing process averaged 9-10 days to complete transaction. Current same day online processing via www.dom.com Confirmation letter to customer of record.

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6. 666 Online Confirmation

7. © 2007 Dominion 777 Energy Assistance Programs State Programs for Low-income Households The Virginia Department of Social Services offers energy assistance programs to help eligible households with their heating and cooling needs. Virginia Fuel Assistance Program CRISIS Program for heating season. Cooling Program for cooling season. Dominion Programs to Help with Winter Heating & Summer Cooling EnergyShare The program provides heating assistance to people who don’t qualify for federal fuel assistance or for those who have no other resource. The program has been expanded to assist Seniors, age 60 or over with their summer cooling bills. Fan Care Fan Care is a public-private partnership administered by the Virginia Department for the Aging that helps low- income older citizens in Virginia keep cool during summer months. Dominion is the primary sponsor, and Wal-Mart is the exclusive retailer providing fans to local Area Agencies on Aging at a discounted rate.

8. © 2007 Dominion 888 New Feature Available via www.dom.com In an effort to further enhance your Customer Service experience with Dominion, we have established a method for our partners to view customer account information via our web site at www.dom.com This new function allows viewing of: ·Current billing information ·A copy of current and past bills ·Up to 12 months of billing, payment and usage history ·Customer initiated service request

9. © 2007 Dominion 999 Online access via www.dom.com

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19. © 2007 Dominion 19 Web Access (continued) The benefits of this enhancement will: ·Eliminate many phone calls ·Reduce faxed authorizations  Provide daily updated information ·Reduce the number of authorized vouchers (future benefit for Cooling Program) In order to initiate this process, please complete the following application and return to Dominion via fax at 1-888-867-3133.

20. © 2007 Dominion 20 Complete and fax to 1-888-867-3133 Contact Person (First & Last Name) ________________________________________________ E-Mail Address (must be an individual’s e-mail address) ___________________________________ Agency Mailing Address ________________________________ ________________________________ Primary Phone Number ______________________ Fax Number ______________________ Upon receipt of the above information, you will be issued a User ID and Password along with a detailed presentation to assist you with this new process. Dominion values our partnership with the Energy Assistance agencies and we hope this new feature will enable you to better serve the needs of our communities.