1. How do we judge project success? ARBE121 - CLIENTS’ REQUIREMENTS FOR PROJECTS  The Project triangle - Time, Cost & Quality Mean different things for different projects, stakeholders and vary with time There is a trade-off between them  Matching business strategies & risk issues Alignment with aims and experience etc  Key determinants of project strategy Especially choice of procurement route Who we employ, how (and when) we employ and pay them

2. Aspects of time performance ARBE121 - CLIENTS’ REQUIREMENTS FOR PROJECTS  Minimising procurement time Getting the building finished as quickly as possible  Meeting a deadline or series of deadlines Having the new Management School open by start of new academic year  Starting work as quickly as possible Local Authority has money to spend this year  Minimising a particular phase of the project Retailer want least disruption from refurbishment work etc, etc...

3. Aspects of cost performance ARBE121 - CLIENTS’ REQUIREMENTS FOR PROJECTS  Minimising capital cost Getting the building finished as cheaply as possible  Staying within budget Establishing a cost limit and not exceeding it  Cost certainty Knowing how much the final cost will be  Controlling cash-flow Managing the cost/time relationship etc, etc...

4. Aspects of quality performance ARBE121 - CLIENTS’ REQUIREMENTS FOR PROJECTS  Prestigious design & aesthetics The “flagship” building for a bank  Fitness-for-purpose How the building affects the processes taking place in it Environmental performance, durability etc, etc...  Operational costs Related to above - cleaning, maintenance, energy etc…  Environmental effects External and internal impact (e.g. Sick Building Syndrome) etc, etc...

5. Business & risk issues ARBE121 - CLIENTS’ REQUIREMENTS FOR PROJECTS  Business factors General alignment with organisation’s aims Flexibility in a changing environment  Risk issues Split of responsibility/accountability for TCQ perfromance Wish/need to have active role in procurement

6. Management implications ARBE121 - CLIENTS’ REQUIREMENTS FOR PROJECTS  TCQ trade-offs and compromises They interact with each other “Quick, cheap and high quality” is difficult to achieve  Determining appropriate procurement strategy Identify TCQ and other requirements Prioritise them Match strategies’ capabilities to needs