1. Date QMR Period:

2. Date QMR Agenda Previous QMR-MOM Customer Feedback Project Status SPR Status (including Projects started / closed during review period) RESOLVE Usage Status QMI / PMI Consolidated Project Risk Report Project Closure Status (Data / Retro / PKB / SPR / Archival) PPM / Audit Findings Project Metrics, including trends for various type of projects BCMS / ISMS Status

3. Date QMR Agenda Quality Training QMS Six Sigma QMS changes Information sharing by Quality Best Practices Participation in QMS Improvements Suggestions / Process Reviews / Idea Junction PKB inputs Six Sigma Project Issues / concerns, if any …

4. Date Previous QMR MOM

5. Date Customer Feedback Mention that the only source should be CFMS

6. Date Project Status Data source – SPR, RESOLVE Split TSMS and DLMS – last date of entry Give Project Summary – Type / Pricing Model / Execution model / Project status, make this table a link on the slide Project metrics trends – optional Unit level metrics trends

7. Date PMI/QMI Project Maturity Index – Data source - EXCEL sheet, include in project status itself QMI – Revised format – EXCEL sheet

8. Date Consolidated Project Risk Report Data source - iAssure 3 months data, if >3 then risk and mitigation strategy Risk Mitigation strategies also needs to be discussed …

9. Date Project Closure Status (Data / Retro / PKB / SPR / Archival) Note: Enter Date based on the closure activity Estimated end date, deliverable(?), acceptance(?), invoicing(?), resource release, then these activities

10. Date PPM / Audit Findings PPM – Synopsis, Exception reporting for PPM action points not tracked to closure Audits – Summary of audit findings, metrics from WEB AUDITOR (overdue NCRs etc.) Project-wise number of open PPM action points

11. Date Project Metrics Project Metrics – Data source – OPTIMA, RESOLVE,ONTIME and other customer tools Metrics to be presented – As per SPP/SMP Trends for various types of projects (Development, Maintenance) needs to be presented

12. Date 1. % Projects assessed for criticality (target 100%) 2. No. of Critical projects 3. % Critical Projects with tested BCP (target 100%) 4. Incident Analysis (Incident - No. of hrs outage - impact – cause – preventive action) 5. Current Threats & Action Plan BC Leader : BCMS For ODCs, add: FMEA conducted - pending action points

13. Date ISMS Information Classification

14. Date Quality Training Conducted Scheduled Coverage in terms of % completion for PMs/PLs, TMs/MLs Six Sigma QMS ISMS IQA Training

15. Date QMS Changes

16. Date Information Sharing by Quality Give the best 3 units data for comparison and unit’s status Last 3 months data

17. Date Issues / Concerns

18. Date Thank You