1. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Chapter 4 Work Ethics

2. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 2  Professionalism involves: Following laws Following laws Being ethical Being ethical Having good work ethics Having good work ethics Having the skills to do your work Having the skills to do your work  Work ethics deal with behavior in the workplace.  Work ethics involve: How you look How you look What you say What you say How you behave How you behave How you treat others How you treat others How you work with others How you work with others

3. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 3  HEALTH, HYGIENE, & APPEARANCE  Your health You need a balanced diet. You need a balanced diet. Most adults need about 7 hours of sleep daily. Most adults need about 7 hours of sleep daily. You need to use your muscles correctly. You need to use your muscles correctly. Exercise is needed for muscle tone, circulation, and weight loss. Exercise is needed for muscle tone, circulation, and weight loss. Have your eyes checked and wear needed eyeglasses or contact lenses. Have your eyes checked and wear needed eyeglasses or contact lenses. Smoking causes lung, heart, and circulatory disorders. Smoking causes lung, heart, and circulatory disorders. Take only those drugs ordered by a doctor in the prescribed way. Take only those drugs ordered by a doctor in the prescribed way. Never report to work under the influence of alcohol. Never report to work under the influence of alcohol.

4. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 4  Personal hygiene needs careful attention. Bathe daily. Bathe daily. Use a deodorant or antiperspirant to prevent body odors. Use a deodorant or antiperspirant to prevent body odors. Brush your teeth often. Brush your teeth often. Use a mouthwash to prevent breath odors. Use a mouthwash to prevent breath odors. Shampoo often. Shampoo often. Keep fingernails clean, short, and neatly shaped. Keep fingernails clean, short, and neatly shaped. Menstrual hygiene is important. Menstrual hygiene is important. Foot care prevents odors and infection. Foot care prevents odors and infection.

5. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 5  GETTING A JOB  Employers want to hire people who: Are dependable Are dependable Are well-groomed Are well-groomed Have needed job skills and training Have needed job skills and training Have values and attitudes that fit with the agency Have values and attitudes that fit with the agency  Being dependable is important.  Employers need to know that you can do the required job skills.

6. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 6  Job applications How you fill out the application may mean getting or not getting the job. How you fill out the application may mean getting or not getting the job. Some agencies provide job applications on-line. Some agencies provide job applications on-line.  Follow the agency’s instructions for completing and sending an on-line application. A job application is easier to complete if you have a file of your education and work history. A job application is easier to complete if you have a file of your education and work history.

7. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 7  The job interview is the employer’s chance to get to know and evaluate you. You find out more about the agency. You find out more about the agency. Type a list of your skills and give the list to the interviewer. Type a list of your skills and give the list to the interviewer. You need to be neat, clean, and well-groomed. You need to be neat, clean, and well-groomed. Be on time. Be on time.

8. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 8  When you arrive for the interview: Turn off you wireless phone or pager. Turn off you wireless phone or pager. Tell the receptionist your name and why you are there. Tell the receptionist your name and why you are there. Give the interviewer’s name. Give the interviewer’s name. Sit quietly in the waiting area. Sit quietly in the waiting area. Do not smoke or chew gum. Do not smoke or chew gum. Smile and be polite and friendly. Smile and be polite and friendly.

9. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 9  For the interview: Greet the interviewer in a polite manner. Greet the interviewer in a polite manner. Stand until asked to take a seat. Stand until asked to take a seat. When sitting, use good posture. When sitting, use good posture. Have good eye contact. Have good eye contact. Watch your body language. Watch your body language. Avoid distracting habits. Avoid distracting habits. Keep your mind on the interview. Keep your mind on the interview. Give complete and honest answers. Give complete and honest answers. Speak clearly and with confidence. Speak clearly and with confidence. Avoid short and long answers. Avoid short and long answers.

10. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 10 The interviewer will ask about your skills. The interviewer will ask about your skills.  Share your skills list. You can ask questions at the end of the interview. You can ask questions at the end of the interview. Review the job description with the interviewer. Review the job description with the interviewer. Ask questions about: Ask questions about:  Pay rate  Work hours  Benefits  Tuition reimbursement and scholarship programs  Uniform requirements  The new employee orientation program

11. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 11  Accept the job that is best for you.  When you accept a job: Agree on a starting date, pay rate, and work hours. Agree on a starting date, pay rate, and work hours. Find out where to report on your first day. Find out where to report on your first day.  Ask for the information in writing. Ask for the employee handbook and other agency information. Ask for the employee handbook and other agency information. Read everything before you start working. Read everything before you start working.

12. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 12  New employee orientation The agency’s policy and procedure manual is reviewed. The agency’s policy and procedure manual is reviewed. Your skills are checked. Your skills are checked. You are shown how to use the agency’s supplies and equipment. You are shown how to use the agency’s supplies and equipment. Some agencies have preceptor programs. Some agencies have preceptor programs. If you do not feel comfortable after your preceptor program, ask for more orientation time. If you do not feel comfortable after your preceptor program, ask for more orientation time.

13. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 13  PREPARING FOR WORK  Having a job is a privilege.  To keep your job, you must: Work when scheduled Work when scheduled Get to work on time Get to work on time Stay the entire shift Stay the entire shift

14. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 14  You need to plan for childcare: When you leave for work When you leave for work While you are at work While you are at work Before you get home from work Before you get home from work During emergencies During emergencies  Plan for how you get to and from work. Always have a back-up plan for getting to work. Always have a back-up plan for getting to work.

15. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 15  TEAMWORK ON THE JOB  Practice good work ethics. Work when scheduled. Work when scheduled. Be cheerful and friendly. Be cheerful and friendly. Perform delegated tasks. Perform delegated tasks. Be available to help others. Be available to help others.  Help them willingly. Be kind to others. Be kind to others.

16. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 16  Attendance Report to work when scheduled and on time. Report to work when scheduled and on time. Call the agency if you will be late or cannot go to work. Call the agency if you will be late or cannot go to work.  Follow the agency’s attendance policy. Be ready to work when your shift starts. Be ready to work when your shift starts. Attendance also means staying the entire shift. Attendance also means staying the entire shift. You may need to work overtime. You may need to work overtime. When it is time to leave, report off-duty to the nurse. When it is time to leave, report off-duty to the nurse.

17. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 17  Your attitude Show that you enjoy your work. Show that you enjoy your work. Listen to others. Listen to others. Be willing to learn. Be willing to learn. Stay busy and use your time well. Stay busy and use your time well. Always think before you speak. Always think before you speak.

18. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 18  To avoid being a part of gossip: Remove yourself from a group or situation where gossip is occurring. Remove yourself from a group or situation where gossip is occurring. Do not make or repeat any comment that can hurt others. Do not make or repeat any comment that can hurt others. Do not make or repeat any comment that you do not know to be true. Do not make or repeat any comment that you do not know to be true. Do not talk about patients, residents, family members, visitors, co-workers, or the agency at home or in social settings. Do not talk about patients, residents, family members, visitors, co-workers, or the agency at home or in social settings.

19. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 19  Confidentiality The person’s information is shared only among health team members involved in his or her care. The person’s information is shared only among health team members involved in his or her care. The person has the right to privacy and confidentiality. The person has the right to privacy and confidentiality. Agency and co-worker information also is confidential. Agency and co-worker information also is confidential. Share information only with the nurse. Share information only with the nurse.

20. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 20  Hygiene and appearance How you look affects the way people think about you and the agency. How you look affects the way people think about you and the agency.  Speech and language Your speech and language must be professional. Your speech and language must be professional.  Courtesies Even the smallest kind act can brighten someone’s day. Even the smallest kind act can brighten someone’s day.  Personal matters Personal matters cannot interfere with the job. Personal matters cannot interfere with the job. You could lose your job for tending to personal matters while at work. You could lose your job for tending to personal matters while at work.

21. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 21  Meals and breaks Meals and breaks are scheduled so that some staff are always on the unit. Meals and breaks are scheduled so that some staff are always on the unit. Leave for and return from breaks on time. Leave for and return from breaks on time. Tell the nurse when you leave and return to the unit. Tell the nurse when you leave and return to the unit.  Job safety Everyone is responsible for safety. Everyone is responsible for safety. You must protect patients, residents, families, visitors, co-workers, and yourself from harm. You must protect patients, residents, families, visitors, co-workers, and yourself from harm.

22. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 22  Plan your work to: Give safe, thorough care Give safe, thorough care Make good use of your time Make good use of your time

23. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 23  MANAGING STRESS  Stress is normal.  Stressors are pleasant or unpleasant.  Stress affects the whole person: Physically Physically Mentally Mentally Socially Socially Spiritually Spiritually

24. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 24  Dealing with stress is important.  Stress affects: You You The care you give The care you give The person’s quality of life The person’s quality of life How you relate to co-workers How you relate to co-workers

25. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 25  HARASSMENT  Harassment means to trouble, torment, offend, or worry a person by one’s behavior or comments.  Harassment can be sexual.  Harassment can involve age, race, ethnic background, religion, or disability.

26. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 26  Harassment is not legal in the workplace.  Sexual harassment involves unwanted sexual behaviors by another.  Victims of sexual harassment may be men or women. Men harass women or men. Men harass women or men. Women harass men or women. Women harass men or women.

27. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 27  RESIGNING FROM A JOB  Whatever the reason, you need to tell your employer. Give a written notice. Give a written notice.  Giving 2-weeks notice is a good practice. Do not leave a job without notice. Do not leave a job without notice.  An exit interview is common practice.

28. Mosby items and derived items © 2008 by Mosby, Inc., an affiliate of Elsevier Inc. Slide 28  LOSING A JOB  To protect your job, function at your best. Always practice good work ethics. Always practice good work ethics.  DRUG TESTING  Drug and alcohol use affects patient, resident, and staff safety.  Review your agency’s policy for when and how you might be tested.