2. Role of Infrastructure In Enhancing Business Continuity in Banks Tarun Makhija APC

3. Agenda Infrastructure & Business Continuity Business Continuity challenges in Banking –ATM (Remote) sites –Branches –Data-center and DRC Infrastructure recommendation for Business Continuity

4. Introducing NCPI Essential Foundation of Business Continuity

5. Payment Systems & Availability Customer interacts with the payment system in multiple ways: –ATMs –Cash deposit or withdrawal –Cheque clearing –Internet banking Payment transaction is the moment of truth – IT availability is critical Robust NCPI is key in ensuring IT availability

6. Business Continuity Challenges in ATM sites Unskilled manpower or unmanned sites Failure known only when reported Response does not mean resolution

7. What could make a difference ? ATM NCPI managed over the WAN NCPI elements standardized like the ATM/WAN Online pre-failure alert Online failure location detection Online fault identification and vendor notification Vendor response equals resolution

8. Device Status Summary Red: urgent Yellow: needs attention Green; functioning normally Grey; maintenance mode Device Status Summary Red: urgent Yellow: needs attention Green; functioning normally Grey; maintenance mode Notification Groups Ensure the right people receive warnings Notification Groups Ensure the right people receive warnings Recommended Actions Reduces training, eases deployment and speeds troubleshooting. Recommended Actions Reduces training, eases deployment and speeds troubleshooting.

9. Business Continuity Challenges at a Branch Standardized IT but not the NCPI Limited trouble-shooting skill at branch level No two branches have similar NCPI IT is managed but not NCPI

10. IT Services Management Today NCPI Layer Not Standardized - managed by multiple tribal expertise People STAFFING TRAINING Processes STANDARDIZATION SIMPLICITY DOCUMENTATION. IT layer Standardized Technology DATA PROCESSING COMMUNICATIONS DATA STORAGE POWER COOLING RACKS SERVICE MANAGEMENT HIGHLY AVAILABLE NETWORK

11. Total Business Continuity Need People STAFFING TRAINING Processes STANDARDIZATION SIMPLICITY DOCUMENTATION. Technology DATA PROCESSING COMMUNICATIONS DATA STORAGE POWER COOLING RACKS SERVICE MANAGEMENT HIGHLY AVAILABLE NETWORK All Levels Standardized NCPI + IT All IT + NCPI managed

12. What could be of value for a Branch ? Topology map for the entire NCPI NCPI elements standardized like the IT layer Online pre-failure alert Online failure location detection Online fault identification and vendor notification Vendor response equals resolution

13. Illustrative blue-print of a managed NCPI

14. NCPI and Business Continuity so far … Today Complex, unmanaged, “custom-evolved” Impacts Business Continuity Road ahead Simple, managed, standardized Enhances Business Availability

15. Business Continuity challenges in Data-Centers Rapidly changing technology Dynamic load characteristics “Custom-built” data-centers Over-building

16. Thermodynamics in computing…

17. Chaos in Data-centers They were not planned at all These systems were not planned to look like this

18. Architecture based on “Lego” building blocks of Standardized, Off-the-shelf components Design concept is Modular & Scalable Is available Pre-engineered and Pre-configured Can a Data-center be built like this ?

19. Standardization improves Business Continuity Modularize Factory pre-test Hot-swappable Integrated diagnostics One-time engineering Unique training needs On-site assembly On-site testing Custom programming StandardizeTo Eliminate Standardization accelerates learning, reduces human error and increases availability

20. Urge you to consider… Standardize NCPI Create a Modular & Scalable blue-print for NCPI Manage you NCPI like you manage your IT Business Continuity is not just about IT or the data-center… Its is about being Available for Business…. And NCPI impacts availability!

21. Questions ? Email id: tarun.makhija@apc.com