1. Disaster Recovery Planning (DRP) W.lilakiatsakun

2. DRP is the process of regaining access to the data, hardware and software necessary to resume critical business operations after a natural or human-induced disaster. DRP is the process of regaining access to the data, hardware and software necessary to resume critical business operations after a natural or human-induced disaster. naturalhuman-induceddisaster naturalhuman-induceddisaster DRP is part of a larger process known as business continuity planning (BCP). DRP is part of a larger process known as business continuity planning (BCP). business continuity planning business continuity planning Disaster recovery is the process by which you resume business after a disruptive event. Disaster recovery is the process by which you resume business after a disruptive event.

3. What is the difference DRP and BCP (1/2) The event might be The event might be –something huge-like an earthquake or the terrorist attacks on the World Trade Center –something small, like malfunctioning software caused by a computer virus. Many business executives are prone to ignoring "disaster recovery" because disaster seems an unlikely event. Many business executives are prone to ignoring "disaster recovery" because disaster seems an unlikely event.

4. What is the difference DRP and BCP (2/2) "Business continuity planning" suggests a more comprehensive approach to making sure you can keep making money. "Business continuity planning" suggests a more comprehensive approach to making sure you can keep making money. Often, the two terms are married under the acronym BC/DR. Often, the two terms are married under the acronym BC/DR. DR and/or BC determines how a company will keep functioning after a disruptive event until its normal facilities are restored. DR and/or BC determines how a company will keep functioning after a disruptive event until its normal facilities are restored.

5. What do these plans include (1/2) All BC/DR plans need to encompass All BC/DR plans need to encompass –How employees will communicate –Where they will go –How they will keep doing their jobs. The details can vary greatly, depending on the size and scope of a company and the way it does business. The details can vary greatly, depending on the size and scope of a company and the way it does business.

6. What do these plans include (2/2) For example :The plan at one global manufacturing company For example :The plan at one global manufacturing company –restore critical mainframes with vital data at a backup site within four to six days of a disruptive event, –obtain a mobile PBX unit with 3000 telephones within two days –recover the company's 1000-plus LANs in order of business need – set up a temporary call center for 100 agents at a nearby training facility.

7. Events that necessitate disaster recovery Natural disasters Natural disasters Fire Fire Power failure Power failure Terrorist attacks Terrorist attacks Organized or deliberate disruptions Organized or deliberate disruptions Theft Theft System and/or equipment failures System and/or equipment failures Human error Human error Computer viruses Computer viruses Testing Testing

8. Prevention against data loss (1/2) Backups sent off-site in regular intervals Backups sent off-site in regular intervals –Includes software as well as all data information, to facilitate recovery Create an insurance copy on Microfilm or similar and store the records off-site. Create an insurance copy on Microfilm or similar and store the records off-site. –Use a Remote backup facility if possible to minimize data loss Storage Area Networks (SANs) over multiple sites make data immediately available without the need to recover or synchronize it Storage Area Networks (SANs) over multiple sites make data immediately available without the need to recover or synchronize it

9. Prevention against data loss (2/2) Surge Protectors — to minimize the effect of power surges on delicate electronic equipment Surge Protectors — to minimize the effect of power surges on delicate electronic equipment Uninterruptible Power Supply (UPS) and/or Backup Generator Uninterruptible Power Supply (UPS) and/or Backup Generator Fire Preventions — more alarms, accessible extinguishers Fire Preventions — more alarms, accessible extinguishers Anti-virus software and other security measures Anti-virus software and other security measures

10. Techniques and technology Mirroring Mirroring –Disk mirroring : Redundant arrays of inexpensive disks 1 (RAID1) –Server mirroring: web / ftp /email RAID : RAID0 – 6 and combination RAID : RAID0 – 6 and combination On-site data storage On-site data storage –Back up - Tape / optical disk Off-site data storage (backup-site) Off-site data storage (backup-site) –Cold sites –Warm sites –Hot site

11. Mirroring Mirroring can occur locally or remotely. Mirroring can occur locally or remotely. –Locally means that a server has a second hard drive that stores data. –A remote mirror means that a remote server contains an exact duplicate of the data. The second drive is called a mirrored drive. Data is written to the original drive when a write request is issued and then copied to the mirrored drive, providing a mirror image of the primary drive. Data is written to the original drive when a write request is issued and then copied to the mirrored drive, providing a mirror image of the primary drive. If one of the hard drives fails, all data is protected from loss. If one of the hard drives fails, all data is protected from loss.

12. Disk mirroring (RAID1) The replication of logical disk volumes onto separate physical hard disks in real time to ensure continuous availability, currency and accuracy. The replication of logical disk volumes onto separate physical hard disks in real time to ensure continuous availability, currency and accuracy. A mirrored volume is a complete logical representation of separate volume copies A mirrored volume is a complete logical representation of separate volume copies

13. Server mirroring Mirror sites are most commonly used to provide multiple sources of the same information, and are of particular value as a way of providing reliable access to large downloads. Mirror sites are most commonly used to provide multiple sources of the same information, and are of particular value as a way of providing reliable access to large downloads. Web server Web server –To preserve a website or page, especially when it is closed or is about to be closed –Load balancing Email server Email server –To protect loss of email information ftp server ftp server –To allow faster downloads for users at a specific geographical location –Load balancing

14. Redundant arrays of inexpensive disks (RAID) The organization distributes the data across multiple The organization distributes the data across multiple smaller disks, offering protection from a crash that could wipe out all data on a single, shared disk. smaller disks, offering protection from a crash that could wipe out all data on a single, shared disk. Benefits of RAID include the following Benefits of RAID include the following –Increased storage capacity per logical disk volume –High data transfer or I/O rates that improve information throughput –Lower cost per megabyte of storage

15. RAID0 (stripe set or striped volume) RAID Level 0 splits data evenly across two or more disks (striped) with no parity information for redundancy. RAID Level 0 splits data evenly across two or more disks (striped) with no parity information for redundancy. It is important to note that RAID 0 provides zero data redundancy. It is important to note that RAID 0 provides zero data redundancy. RAID 0 is normally used to increase performance RAID 0 is normally used to increase performance A RAID0 can be created with disks of differing sizes, but the storage space added to the array by each disk is limited to the size of the smallest disk A RAID0 can be created with disks of differing sizes, but the storage space added to the array by each disk is limited to the size of the smallest disk

16. RAID1 (mirrorring) A RAID 1 creates an exact copy of a set of data on two or more disks. A RAID 1 creates an exact copy of a set of data on two or more disks. This is useful when read performance or reliability are more important than data storage capacity. This is useful when read performance or reliability are more important than data storage capacity. Such an array can only be as big as the smallest member disk. Such an array can only be as big as the smallest member disk. A classic RAID 1 mirrored pair contains two disks which increases reliability A classic RAID 1 mirrored pair contains two disks which increases reliability

17. RAID3 (Parallel access with a dedicated parity disk) RAID Level 3uses byte-level striping with a dedicated parity disk. RAID Level 3uses byte-level striping with a dedicated parity disk. This comes about because any single block of data will be spread across all members of the set and will reside in the same location. This comes about because any single block of data will be spread across all members of the set and will reside in the same location. So, any I/O operation requires activity on every disk. So, any I/O operation requires activity on every disk.

18. RAID5 (Independent access with distributed parity) A RAID 5 uses block-level striping with parity data distributed across all member disks. A RAID 5 uses block-level striping with parity data distributed across all member disks. A minimum of 3 disks is generally required for a complete RAID 5 configuration. A minimum of 3 disks is generally required for a complete RAID 5 configuration. In the example, a read request for block "A1" would be serviced by disk 0. In the example, a read request for block "A1" would be serviced by disk 0. A simultaneous read request for block B1 would have to wait, but a read request for B2 could be serviced concurrently by disk 1 A simultaneous read request for block B1 would have to wait, but a read request for B2 could be serviced concurrently by disk 1

19. Nested RAID

20. Storage Model

22. Storage Area Network The Storage Network Industry Association (SNIA) defines the SAN as a network whose primary purpose is the transfer of data between computer systems and storage elements. The Storage Network Industry Association (SNIA) defines the SAN as a network whose primary purpose is the transfer of data between computer systems and storage elements. A SAN consists of a communication infrastructure, which provides physical connections; and a management layer, which organizes the connections, storage elements, and computer systems so that data transfer is secure and robust. A SAN consists of a communication infrastructure, which provides physical connections; and a management layer, which organizes the connections, storage elements, and computer systems so that data transfer is secure and robust.

23. SAN ‘s definition A SAN is a specialized, high-speed network attaching servers and storage devices A SAN is a specialized, high-speed network attaching servers and storage devices It is sometimes referred to as “the network behind the servers.” It is sometimes referred to as “the network behind the servers.” A SAN introduces the flexibility of networking to enable one server or many heterogeneous servers to share a common storage utility, which may comprise many storage devices, including disk, tape, and optical storage. A SAN introduces the flexibility of networking to enable one server or many heterogeneous servers to share a common storage utility, which may comprise many storage devices, including disk, tape, and optical storage.

25. SAN Component SAN Connectivity SAN Connectivity –the connectivity of storage and server components typically using Fibre Channel (FC). SAN Storage SAN Storage –TAPE /RAID /ESS (Enterprise Storage System) /JBOD (Just Bunch of Disk) /SSA (Serial Storage Architecture) SAN Server SAN Server –Windows /Unix /Linux and etc

27. Switched Fabric An infrastructure specially designed to handle storage communications called a fabric. An infrastructure specially designed to handle storage communications called a fabric.fabric A typical Fibre Channel SAN fabric is made up of a number of Fibre Channel switches. A typical Fibre Channel SAN fabric is made up of a number of Fibre Channel switches.Fibre Channel switchesFibre Channel switches Today, all major SAN equipment vendors also offer some form of Fibre Channel routing solution, and these bring substantial scalability benefits to the SAN architecture by allowing data to cross between different fabrics without merging them. Today, all major SAN equipment vendors also offer some form of Fibre Channel routing solution, and these bring substantial scalability benefits to the SAN architecture by allowing data to cross between different fabrics without merging them.

29. Fiber Channel protocol Fibre Channel is a layered protocol. It consists of 5 layers, namely: Fibre Channel is a layered protocol. It consists of 5 layers, namely: FC0 The physical layer, which includes cables, fiber optics, connectors, pinouts etc. FC0 The physical layer, which includes cables, fiber optics, connectors, pinouts etc. connectors, pinouts connectors, pinouts FC1 The data link layer, which implements the 8b/10b encoding and decoding of signals. FC1 The data link layer, which implements the 8b/10b encoding and decoding of signals.8b/10b FC2 The network layer, defined by the FC-PI-2 standard, consists of the core of Fibre Channel, and defines the main protocols. FC2 The network layer, defined by the FC-PI-2 standard, consists of the core of Fibre Channel, and defines the main protocols. FC3 The common services layer, a thin layer that could eventually implement functions like encryption or RAID. FC3 The common services layer, a thin layer that could eventually implement functions like encryption or RAID. FC4 The Protocol Mapping layer. Layer in which other protocols, such as SCSI, are encapsulated into an information unit for delivery to FC2. FC4 The Protocol Mapping layer. Layer in which other protocols, such as SCSI, are encapsulated into an information unit for delivery to FC2.

30. IP Storage Networking FCIP (Fiber Channel over IP) FCIP (Fiber Channel over IP) –It is a method for allowing the transmission of Fibre Channel information to be tunneled through the IP network. iFCP (Internet Fiber Channel Protocol) iFCP (Internet Fiber Channel Protocol) –It is a mechanism for transmitting data to and from Fibre Channel storage devices in a SAN, or on the Internet using TCP/IP Internet SCSI (iSCSI) Internet SCSI (iSCSI) –It is a transport protocol that carries SCSI commands from an initiator to a target.

31. FCIP (Fiber Channel over IP) FCIP encapsulates FC frames within TCP/IP, allowing islands of FC SANs to be interconnected over an IP- based network FCIP encapsulates FC frames within TCP/IP, allowing islands of FC SANs to be interconnected over an IP- based network TCP/IP is used as the underlying transport to provide congestion control and in-order delivery FC Frames TCP/IP is used as the underlying transport to provide congestion control and in-order delivery FC Frames All classes of FC frames are treated the same as datagrams All classes of FC frames are treated the same as datagrams End-station addressing, address resolution, message routing, and other elements of the FC network architecture remain unchanged End-station addressing, address resolution, message routing, and other elements of the FC network architecture remain unchanged

33. iFCP iFCP is a gateway-to-gateway protocol for implementing a fibre channel fabric over a TCP/IP iFCP is a gateway-to-gateway protocol for implementing a fibre channel fabric over a TCP/IP Traffic between fibre channel devices is routed and switched by TCP/IP network Traffic between fibre channel devices is routed and switched by TCP/IP network The iFCP layer maps Fibre Channel frames to a predetermined TCP connection for transport The iFCP layer maps Fibre Channel frames to a predetermined TCP connection for transport FC messaging and routing services are terminated at the gateways so the fabrics are not merged to one another FC messaging and routing services are terminated at the gateways so the fabrics are not merged to one another

35. iSCSI iSCSI is a SCSI transport protocol for mapping of block-oriented storage data over TCP/IP networks iSCSI is a SCSI transport protocol for mapping of block-oriented storage data over TCP/IP networks The iSCSI protocol enables universal access to storage devices and Storage Area Networks (SANs) over standard TCP/IP networks The iSCSI protocol enables universal access to storage devices and Storage Area Networks (SANs) over standard TCP/IP networks

41. Back up site A backup site is a location where a business can easily relocate following a disaster, such as fire, flood, or terrorist threat. This is an integral part of the disaster recovery plan of a business. A backup site is a location where a business can easily relocate following a disaster, such as fire, flood, or terrorist threat. This is an integral part of the disaster recovery plan of a business.fire floodterroristdisaster recovery planbusinessfire floodterroristdisaster recovery planbusiness A backup site can be another location operated by the business, or contracted via a company that specializes in disaster recovery services. A backup site can be another location operated by the business, or contracted via a company that specializes in disaster recovery services. In some cases, a business will have an agreement with a second business to operate a joint disaster recovery facility. In some cases, a business will have an agreement with a second business to operate a joint disaster recovery facility.

42. Cold Sites A cold site is the most inexpensive type of backup site for a business to operate. A cold site is the most inexpensive type of backup site for a business to operate. It provides office spaces to operate It provides office spaces to operate It does not include backed up copies of data and information from the original location of the business, nor does it include hardware already set up. It does not include backed up copies of data and information from the original location of the business, nor does it include hardware already set up. The lack of hardware contributes to the minimal startup costs of the cold site, but requires additional time following the disaster to have the operation running at a capacity close to that prior to the disaster. The lack of hardware contributes to the minimal startup costs of the cold site, but requires additional time following the disaster to have the operation running at a capacity close to that prior to the disaster.

43. Warm Sites A warm site is a location where the business can relocate to after the disaster that is already stocked with computer hardware similar to that of the original site, but does not contain backed up copies of data and information. A warm site is a location where the business can relocate to after the disaster that is already stocked with computer hardware similar to that of the original site, but does not contain backed up copies of data and information.

44. Hot Sites A hot site is a duplicate of the original site of the business, with full computer systems as well as near- complete backups of user data. A hot site is a duplicate of the original site of the business, with full computer systems as well as near- complete backups of user data. Ideally, a hot site will be up and running within a matter of hours. This type of backup site is the most expensive to operate. Ideally, a hot site will be up and running within a matter of hours. This type of backup site is the most expensive to operate. Hot sites are popular with stock exchanges and other financial institutions who may need to evacuate due to potential bomb threats and must resume normal operations as soon as possible. Hot sites are popular with stock exchanges and other financial institutions who may need to evacuate due to potential bomb threats and must resume normal operations as soon as possible.stock exchanges financial institutionsbomb threatsstock exchanges financial institutionsbomb threats

45. How to choose Choosing the type is mainly decided by a company's cost vs. benefit strategy. Choosing the type is mainly decided by a company's cost vs. benefit strategy. Hot sites are traditionally more expensive than cold sites since much of the equipment the company needs has already been purchased and thus the operational costs are higher. Hot sites are traditionally more expensive than cold sites since much of the equipment the company needs has already been purchased and thus the operational costs are higher. However if the same company loses a substantial amount of revenue for each day they are inactive then it may be worth the cost. However if the same company loses a substantial amount of revenue for each day they are inactive then it may be worth the cost.

46. The advantages of a cold site are simple--cost. It requires much fewer resources to operate a cold site because no equipment has been bought prior to the disaster. The advantages of a cold site are simple--cost. It requires much fewer resources to operate a cold site because no equipment has been bought prior to the disaster. The downside with a cold site is the potential cost that must be incurred in order to make the cold site effective. The downside with a cold site is the potential cost that must be incurred in order to make the cold site effective. The costs of purchasing equipment on very short notice may be higher and the disaster may make the equipment difficult to obtain. The costs of purchasing equipment on very short notice may be higher and the disaster may make the equipment difficult to obtain.

47. Discovery Planning steps (1) I. Information Gathering I. Information Gathering Step One - Organize the Project Step One - Organize the Project –Appoint coordinator/project leader, if the leader is not the dean or chairperson. –Determine most appropriate plan organization for the unit (e.g., single plan at college level or individual plans at unit level) –Set project timetable –Draft project plan, including assignment of task responsibilities

48. Discovery Planning steps (2) Step Two – Conduct Business Impact Analysis Step Two – Conduct Business Impact Analysis In order to complete the business impact analysis, most units will perform the following steps: In order to complete the business impact analysis, most units will perform the following steps: –Identify functions, processes and systems –Interview information systems support personnel –Interview information systems support personnel –Interview business unit personnel –Interview business unit personnel –Analyze results to determine critical systems, applications and business processes –Prepare impact analysis of interruption on critical systems –Prepare impact analysis of interruption on critical systems impact analysis critical systems impact analysis critical systems

49. Discovery Planning steps (3) Step Three – Conduct Risk Assessment Step Three – Conduct Risk Assessment The risk assessment will assist in determining the probability of a critical system becoming severely disrupted and documenting the acceptability of these risks to a unit. The risk assessment will assist in determining the probability of a critical system becoming severely disrupted and documenting the acceptability of these risks to a unit. –Review physical security (e.g. secure office, building access off hours, etc.) –Review backup systems –Review data security

50. Discovery Planning steps (3/1) –Review policies on personnel termination and transfer –Review policies on personnel termination and transfer –Identify systems supporting mission critical functions –Identify vulnerabilities (Such as flood, tornado, physical attacks, etc.) –Identify vulnerabilities (Such as flood, tornado, physical attacks, etc.) vulnerabilities –Assess probability of system failure or disruption –Prepare risk and security analysis –Prepare risk and security analysis security analysis security analysis

51. Discovery Planning steps (4/1) Step Four - Develop Strategic Outline for Recovery Step Four - Develop Strategic Outline for Recovery 1 Assemble groups as appropriate for: 1 Assemble groups as appropriate for:groups groups –Hardware and operating systems –Communications –Applications –Facilities –Other critical functions and business processes as identified in the Business Impact Analysis

52. Discovery Planning steps (4/2) For each system/process above quantify the following processing requirements: For each system/process above quantify the following processing requirements: –Light, normal and heavy processing days –Light, normal and heavy processing days –Transaction volumes Dollar volume (if any) Dollar volume (if any) Estimated processing time Estimated processing time Allowable delay (days, hours, minutes, etc.) Allowable delay (days, hours, minutes, etc.)

53. Discovery Planning steps (4/3) 3 Detail all the steps in your workflow for each critical business function (e.g., for student payroll processing each step that must be complete and the order in which to complete them.) 4 Identify systems and applications –Component name and technical id (if any) –Type (online, batch process, script) –Frequency –Run time –Allowable delay (days, hours, minutes, etc.)

54. Discovery Planning steps (4/4) Identify vital records (e.g., libraries, processing schedules, procedures, research, advising records, etc.) Identify vital records (e.g., libraries, processing schedules, procedures, research, advising records, etc.) –Name and description – Type (e.g., backup, original, master, history, etc.) – Where are they stored –Source of item or record –Can the record be easily replaced from another source (e.g., reference materials)

55. Discovery Planning steps (4/5) –Backup Backup generation frequency Backup generation frequency Number of backup generations available onsite Number of backup generations available onsite Number of backup generations available off-site Number of backup generations available off-site Location of backups Location of backups Media type Media type Retention period Retention period Rotation cycle Rotation cycle Who is authorized to retrieve the backups? Who is authorized to retrieve the backups?

56. Discovery Planning steps (4/6) 6 Identify if a severe disruption occurred what would be the minimum requirements/replacement needs to perform the critical function during the disruption. –Type (e.g. server hardware, software, research materials, etc.) –Item name and description –Quantity required –Location of inventory, alternative, or offsite storage –Vendor/supplier

57. Discovery Planning steps (4/7) 7 Identify if alternate methods of processing either exist or could be developed, quantifying where possible, impact on processing. (Include manual processes.) 8 Identify person(s) who supports the system or application 9 Identify primary person to contact if system or application cannot function as normal 10 Identify secondary person to contact if system or application cannot function as normal

58. Discovery Planning steps (4/8) 11 Identify all vendors associated with the system or application 12 Document unit strategy during recovery (conceptually how will the unit function?) 13 Quantify resources required for recovery, by time frame (e.g., 1 pc per day, 3 people per hour, etc.) 14 Develop and document recovery strategy, including: –Priorities for recovering system/function components –Recovery schedule Form – critical system processing requirement for recovery critical system processing requirement for recoverycritical system processing requirement for recovery

59. Discovery Planning steps (5) Step Five – Review Onsite and Offsite Backup and Recovery Procedures Step Five – Review Onsite and Offsite Backup and Recovery ProceduresBackup and Recovery ProceduresBackup and Recovery Procedures The planning team as identified in Step 1 Task 3 would normally perform this task. The planning team as identified in Step 1 Task 3 would normally perform this task. Review current records (OS, Code, System Instructions, documented processes, etc.) requiring protection Review current records (OS, Code, System Instructions, documented processes, etc.) requiring protection Review current offsite storage facility or arrange for one Review current offsite storage facility or arrange for one Review backup and offsite storage policy or create one Review backup and offsite storage policy or create one Present to unit leader for approval Present to unit leader for approval

60. Discovery Planning steps (6) Step Six – Select Alternate Facility Step Six – Select Alternate Facility ALTERNATE SITE: A location, other than the normal facility, used to process data and/or conduct critical business functions in the event of a disaster. ALTERNATE SITE: A location, other than the normal facility, used to process data and/or conduct critical business functions in the event of a disaster. –Determine resource requirements –Assess platform uniqueness of unit systems (e.g., MacIntosh, IBM Compatible, Oracle database, Windows 3.1, etc.) –Identify alternative facilities –Review cost/benefit –Evaluate and make recommendation

61. Discovery Planning steps (7/1) II. Plan Development and Testing Step Seven – Develop Recovery Plan Step Seven – Develop Recovery Plan This step would ordinarily be completed by the coordinator/Project Manager working with the planning team. This step would ordinarily be completed by the coordinator/Project Manager working with the planning team. Sample Plan Outline Sample Plan OutlineSample Plan OutlineSample Plan Outline

62. Discovery Planning steps (7/2) 1 Objective 2 Plan Assumptions 3 Criteria for invoking the plan –Document emergency response procedures to occur during and after an emergency –Document procedures for assessment and declaring a state of emergency –Document notification procedures for alerting unit and university officials –Document notification procedures for alerting vendors –Document notification procedures for alerting unit staff and notifying of alternate work procedures or locations.

63. Discovery Planning steps (7/3) 4 Roles Responsibilities and Authority –Identify unit personnel –Recovery team description and charge –Recovery team staffing –Transportation schedules for media and teams

64. Discovery Planning steps (7/4) 5 Procedures for operating in contingency mode –Process descriptions –Minimum processing requirements –Determine categories for vital records –identify location of vital records –Identify forms requirements –Document critical forms –Establish equipment descriptions –Document equipment - in the recovery site –Document equipment - in the unit

65. Discovery Planning steps (7/4) – Software descriptions –Software used in recovery –Software used in production –Produce logical drawings of communication and data networks in the unit –Produce logical drawings of communication and data networks during recovery –Vendor list –Review vendor restrictions –Miscellaneous inventory –Communication needs - production –Communication needs - in the recovery site

66. Discovery Planning steps (7/5) 6 Resource plan for operating in contingency mode 7 Criteria for returning to normal operating mode 8 Procedures for returning to normal operating mode 9 Procedures for recovering lost or damaged data 10 Testing and Training –Document Testing Dates –Complete disaster/disruption scenarios –Develop action plans for each scenario Sample Testing Diagram Sample Testing Diagram Sample Testing Diagram Sample Testing Diagram

67. Discovery Planning steps (7/6) 11 Plan Maintenance –Document Maintenance Review Schedule (yearly, quarterly, etc.) – Maintenance Review action plans –Maintenance Review recovery teams –Maintenance Review team activities –Maintenance Review/revise tasks –Maintenance Review/revise documentation

68. Discovery Planning steps (7/7) 12 Appendices for Inclusion –inventory and report forms –maintenance forms –hardware lists and serial numbers –software lists and license numbers –contact list for vendors –contact list for staff with home and work numbers

69. Discovery Planning steps (7/8) –contact list for other interfacing departments – network schematic diagrams – equipment room floor grid diagrams – contract and maintenance agreements – special operating instructions for sensitive equipment – cellular telephone inventory and agreements

70. Discovery Planning steps (8) Step Eight - Test the Plan 1 Develop test strategy 2 Develop test plans 3 Conduct tests 4 Modify the plan as necessary Samples Samples Test Plan Strategy Test Plan StrategyTest Plan StrategyTest Plan Strategy Test Plan Scenario Test Plan ScenarioTest Plan ScenarioTest Plan Scenario Test Results/Test Evaluation Test Results/Test EvaluationTest Results/Test EvaluationTest Results/Test Evaluation

71. Discovery Planning steps (9) III. Ongoing Maintenance III. Ongoing Maintenance Step Nine - Maintain the Plan Step Nine - Maintain the Plan Dean/Director/Unit Administrator will be responsible for overseeing this. Dean/Director/Unit Administrator will be responsible for overseeing this. 1 Review changes in the environment, technology, and procedures 2 Develop maintenance triggers and procedures 3 Submit changes for systems development procedures 4 Modify unit change management procedures 5 Produce plan updates and distribute

72. Discovery Planning steps (10) Step Ten – Perform Periodic Audit 1 Establish periodic review and update procedures 1 Establish periodic review and update procedures

73. Important factors (1/3) Communication Communication –Personnel — notify all key personnel of the problem and assign them tasks focused toward the recovery plan. –Customers — notifying clients about the problem minimizes panic. Recall backups Recall backups –If backup tapes are taken offsite, these need to be recalled. If using remote backup services, a network connection to the remote backup location (or the Internet) will be required.

74. Important factors (2/3) Facilities Facilities –having backup hot sites or cold sites for larger companies. –Mobile recovery facilities are also available from many suppliers. Prepare your employees Prepare your employees –during a disaster, employees are required to work longer, more stressful hours, and a support system should be in place to alleviate some of the stress. –Prepare them ahead of time to ensure that work runs smoothly.

75. Important factors (3/3) Business information Business information –backups should be stored in a completely separate location from the company Testing the plan Testing the plan –provisions, directions, frequency for testing the plan should be stipulated.

76. Things to do in DRP (1/4) Here are 10 absolute basics your plan should cover: Here are 10 absolute basics your plan should cover: 1. Develop and practice a contingency plan that includes a succession plan for your CEO. 1. Develop and practice a contingency plan that includes a succession plan for your CEO. 2. Train backup employees to perform emergency tasks. 2. Train backup employees to perform emergency tasks. –The employees you count on to lead in an emergency will not always be available. 3. Determine offsite crisis meeting places for top executives. 3. Determine offsite crisis meeting places for top executives.

77. Things to do in DRP (2/4) 4. Make sure that all employees-as well as executives-are involved in the exercises so that they get practice in responding to an emergency. 4. Make sure that all employees-as well as executives-are involved in the exercises so that they get practice in responding to an emergency. 5. Make exercises realistic enough 5. Make exercises realistic enough –to tap into employees' emotions so that you can see how they'll react when the situation gets stressful. –to tap into employees' emotions so that you can see how they'll react when the situation gets stressful. 6. Practice crisis communication with employees, customers and the outside world. 6. Practice crisis communication with employees, customers and the outside world.

78. Things to do in DRP (3/4) 7 Invest in an alternate means of communication in case the phone networks go down. 8. Form partnerships with local emergency response groups-firefighters, police to establish a good working relationship. –Let them become familiar with your company and site. –Let them become familiar with your company and site.

79. Things to do in DRP (3/3) 9. Evaluate your company's performance during each test, and work toward constant improvement. 9. Evaluate your company's performance during each test, and work toward constant improvement. –Continuity exercises should reveal weaknesses. 10. Test your plan regularly 10. Test your plan regularly –To achieve plan effectively

80. Top mistakes in disaster recovery Inadequate planning Inadequate planning Failure to bring the business into the planning and Failure to bring the business into the planning andtesting. Failure to gain support from senior-level managers. Failure to gain support from senior-level managers.