1. Ric McCormick IT Senior Director OAUG Training Day January 2007

2. 2 NetApp Performance Update  Fastest growing storage business  Comprehensive data management solutions portfolio  World-class service & support  Industry-leading partners  Global enterprise customer base $500M $1B $1.5B $2.0B $2.07 Billion, FY06 46% CAGR Established in 1992 Distribution in 120 countries 5000+ Employees Fortune 1000 S&P 500 / NASDAQ 100 Established in 1992 Distribution in 120 countries 5000+ Employees Fortune 1000 S&P 500 / NASDAQ 100

3. 3 SMB Business Objectives  Introduce a low cost storage product  Channel Sales – no direct model  Outsourced Services and Support  VAR and Customer self service  Flexible/scalable processes to support growth –International rollout within 9-12 months after US launch

4. 4 Why We Selected Siebel CRM On Demand  6 months to implement a new business model  Existing NetApp systems were too expensive and inflexible – needed simplicity  Real time interfaces to sales, manufacturing and support partners  Required a system that would easily scale as the business grew  Selected Siebel CRM On Demand and partners

5. 5 StoreVault Architecture

6. 6 Login Process

7. 7 Access to Siebel CRM On Demand

8. 8 Manage Information

9. 9 Integrated Product Configurator

10. 10 Simplified VAR Opportunity Management

11. 11 Business Benefits Realized  Speed to Implementation  Base system has ramped with growth –Flexibility has been critical  Web Services via CRM On Demand Partners –Integrations –Simplify partner processes  Reporting –Each business function can run their own  Next steps: New Modules –Lead generation –Partner MDF

12. 12 Current Issues  OnDemand Simplicity –VAR find it complicated  Web Services uptime/monitoring –Implemented our own monitoring processes  Testing/Development  Heavy reliance on partner resources  Data quality

13. 13 Lessons Learned  Business involvement from beginning –Visual specifications  Training sessions  Hands on support –WebEx, conference calls

14. Email questions to: Ric.McCormick@netapp.com Questions?