2. Welcome! I wish to be a superhero!

4. Housekeeping Mute your phone - *6 Opportunity for questions: At the end of each section of the training Anytime after the training I wish to have a shopping spree!

5. Make-A-Wish ® grants wishes to children with life-threatening medical conditions to enrich the human experience with hope, strength and joy.

6. Purpose of Today’s Training To reiterate the core values, mission and purpose of Make-A-Wish and train you as wish granting volunteers.

7. https://extranet.nwwishes.org/volunteer/default.aspx The Extranet

8. The Volunteer page on Facebook

10. Funding

11. Make-A-Wish Funding and Fundraising Ways to help: Seek in-kind donations for your wish child Adopt-A-Wish Participate in other in-kind donation programs Giving Trees Ribbons & Bows Airline mileage drives

12. In-Kind Donations I wish to have my truck restored!

13. Other In-Kind Fundraising Ribbons & Bows Giving Trees Airline miles I wish to have a play system!

14. Adopt-A-Wish I wish to go to Disneyland!

15. The Wish Granting Process

16. 1.Child is referred to Make-A-Wish  I wish to go to Disney World!

17. 2. Wish Authorization I wish to meet Kevin Garnett!

18. 3. Volunteer wish team is assigned I wish to go to Disney World!

19. 4. Paperwork before the wish and for the First Meeting https://extranet.nwwishes. org/volunteer/default.aspx I wish to have a pool room redecoration!

20. Contact your wish partner Contact the wish family Contact the wish coordinator 5. Making Contact I wish to have an animal experience!

21. Medical Considerations

22. Chemotherapy Radiation Bone marrow transplant Hickman lines Kidney dialysis Treatment Regimens I wish to have a pony!

23. Puffiness Hair loss Pigment changes Cold or facial sores Spitting or nausea Speech impairment Side Effects I wish to go to Hawaii!

24. Ground Rules For Visiting The Hospital Don’t visit a child if you are sick Confirm appointment on day of visit Always wash your hands Mylar balloons only in hospital No perfume, plants, flowers, fruits or foods Do not bring food Don’t sit on child’s bed

25. Working with Wish Families Varying family structures Respect Crisis Volunteer boundaries Communicate volunteer observations to the office I wish to meet One Direction!

26. Special Wish Situations Rush wishes Non-verbal children Death of a wish child Grief and loss I wish to have a skateboarding experience!

27. The Wish Begins!

28. The First Meeting! I wish to meet John Cena!

29. Icebreaker Gifts What is an icebreaker gift? Who receives one? How much should we spend? What is the perfect gift? I wish to go to Disney World!

30. Getting Acquainted Establish a rapport Show enthusiasm Listen & learn I wish to have a sweet 16 party!

31. The Magic Question I wish to go… I wish to have… I wish to meet… I wish to be … I wish to have a computer!

32. I wish to go…. on a Disney Cruise with my family!

33. I wish to have… recording equipment!

34. I wish to meet… the cast of Criminal Minds!

35. I wish to be… a cowgirl!

36. I wish… to save the world with robots! to have an Alice in Wonderland adventure!

37. Creative ways to uncover a child’s heartfelt wish I wish to go to Disney World!

38. Ask for two wishes I wish to be a sports broadcaster!

39. Make no promises Do not tell the family that something cannot be done Do not up-sell Do not put your ideas on to the child I wish to go to a dude ranch!

40. Expect Unfinished Business I wish to have a superstar shopping spree!