1. PANHA CHIET UNIVERSITY Bachelor Programs – Year 4 Intercultural Communication in The Global Workplace Fifth Edition Iris Varner & Linda Beamer

4. People who make decision value information. Managers want lots of useful information for decision-making process. Managers often ask subordinates for information to make good decisions.

17. Eight styles of conflict communication Obliging conflict communication style – is called accommodating. Integrating conflict communication style – one’s own goal and one’s interest in winning the dispute, and the other goals and the other interest in winning. Bargaining conflict communication style – is that happens in a compromising mode for managing conflict. Avoiding conflict communication style – not communicating about the conflict.

18. Dominating conflict communication style – corresponds to a competing mode of conflict management. Emotion-expressing conflict communication style – is often related to another style to resolve conflict. Third-party intervention conflict communication style – is to turn to third party who has power. Neglecting conflict communication style – communication for managing conflict is neglect. Eight styles of conflict communication

19. To communicate about conflicts, whether with high-context or low-context cultures, the following guideline may help: listen sincerely, express agreement where you can, identify comment goal, explain your position, and identify resolutions that accommodate cultural positions. For some high-context cultures, resolutions may mean simply diffusing the conflict through non- conflicts-oriented communication and absorbing the conflict into the ongoing relationship.