1. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Organizational Communications 13.1 13.1The Communication Process 13.2 13.2Communication Management 13.3 13.3Organizational Communication CHAPTER 13

2. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 13.1 13.1 The Communication Process DLTs ● Describe the communication process and barriers to effective communication. ● Describe the various communication channels. 2 CHAPTER 13

3. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e The Communication Model ● Communication process ● Distractions ● Distortions 3 CHAPTER 13

4. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Managers’ Communication Activities as a Percent of Time 4 CHAPTER 13 © Cengage Learning 2013.

5. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. The Communication Process 5 CHAPTER 13 © Cengage Learning 2013.

6. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Channels of Communication ● Oral communication ● Written communication ● Nonverbal communication ● Electronic communication ● E-mail policies ● E-mail practices ● Teleconferencing ● Wireless 6 CHAPTER 13

7. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 13.2 13.2 Communication Management DLTs ● Explain how organizational culture influences formal and informal communication networks. ● Describe how to manage teams effectively. 7 CHAPTER 13

8. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Organizational Culture ● Organizational culture—the collection of beliefs and patterns of behavior that are shared by people within an organization 8 CHAPTER 13

9. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Communication Networks ● Formal networks ● Informal networks ● Grapevine 9 CHAPTER 13

10. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Managing Teams Effectively ● Nominal group technique ● Brainstorming 10 CHAPTER 13

11. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 13.3 13.3 Organizational Communication DLTs ● Describe different ways to resolve communication conflicts. ● Describe the problems that can occur with cross-cultural communication. ● Identify ways to improve communication in organizations. 11 CHAPTER 13

12. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Communication Conflicts ● Desirable conflict ● Undesirable conflict ● Resolving conflict ● Avoidance strategy ● Compromise strategy ● Win/lose strategy 12 CHAPTER 13

13. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Cross-Cultural Communication ● Language differences ● Cultural differences ● Nonverbal differences 13 CHAPTER 13

14. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Improving Organizational Communication ● Encourage two-way communication ● Listen actively ● Facilitate upward communication ● Select communication channels carefully 14 CHAPTER 13