1. Knowledge Intensive Service Systems (KISS) SIG Linda A Macaulay, PhD Professor of System Design Director Centre for Service Research The University of Manchester, England http://www.mbs.ac.uk/research/csr/index.aspx Chair UK SSME network www.ssmenetuk.org linda.macaulay@manchester.ac.uk inda.macaulay@manchester.ac.uk

2. Key Focus Area Knowledge Intensive Service Systems are configurations of people, technologies and other resources, brought together in an intentionally holistic manner to deliver those services that depend on a continuous process of generation, acquisition and use of specialist domain knowledge. Examples Graph:http://epp.eurostat.ec.europa.eu/cache/ITY_OFFPUB/KS-SF-07-068/EN/KS-SF-07-068-EN.PDF

3. Strategy Objectives of the KISS SIG for Researchers and Practitioners 1.To bring together research in KIS with that of systems thinking 2.To stimulate holistic, multidisciplinary and creative thinking among its members 3.To promote KISS through conferences, workshops, education and training Key Benefits of Knowledge Intensive Service Systems 1.Reducing the cost of the knowledge intensive services 2.Increasing the opportunity for co-creation of value between service providers and service consumers 3.Increasing the opportunity for service innovation Learns from practice

4. Road map/Key deliverables PERFORMANCE INDICATORTARGET Year oneYear twoYear three SIG Leadership Team1520 SIG Membership306090 International coverage10 countries1520 SIG Leadership teleconference555 SIG Leadership face to face and with others from industry 111 Workshop at major conference111 White papers111 Reports to academics111 Case studies023 SRII SIG updates1266 Funding proposals for SIG111 Research Agenda setting and updating111

5. Leadership Team State Street CorporationHangzhou, China OvumLondon, UK Karlsruhe Service Res. Inst.Germany Warwick Manufacturing GroupUK Technical Univ. CataloniaSpain Zurich Univ. Applied SciencesSwitzerland Fraunhofer InstituteGermany Helsinki Univ. TechnologyFinland Univ.Autonoma de Nuevo LeonMonterrey, Mexico BT InnovateUK Centre for Services InnovationAmsterdam, Netherlands Zhejiang UniversityChina Auckland Univ TechnologyNew Zealand Centre for Systems StudiesHull, UK School of Computer ScienceManchester, UK Manchester Business SchoolUK KISS Lead Professor Ian Miles Dr Babis Theodoulidis Professor Linda Macaulay Centre for Service Research University of Manchester Weaknesses Wider international representation: USA, India Greater industry involvement How to get involved