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1 UBS Global Communications Conference November 16, 2005 New York, NY Robert McFarlane EVP & Chief Financial Officer
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2 all dollars in C$ unless otherwise specified forward-looking statements This presentation and answers to questions contain forward-looking statements that require assumptions about expected future events including competition, financing, labour relations developments, and financial and operating results and guidance that are subject to inherent risks and uncertainties. TELUS’ actual results, conditions, actions or events could differ materially from those expressed or implied by such statements. Factors that could cause actual results to differ materially include but are not limited to: competition; economic fluctuations; redemption, financing and debt requirements; tax matters; human resources (including ongoing impact and outcome of labour relations issues and duration and impact on operating expenses, customer service and revenue due to current labour disruption); technology (including reliance on systems and information technology); regulatory developments; process risks (including conversion of legacy systems); health and safety; litigation; business continuity events (including manmade and natural threats); and other risk factors discussed herein and listed from time to time in TELUS’ reports. For additional information on potential risk factors and assumptions, see TELUS’ 2004 Annual Report, updates in 2005 quarterly interim reports and other filings with securities commissions in Canada and the United States.
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3 about TELUS Best performing Canadian telco Executing national growth strategy focused on data, IP & wireless Financial results (12 months ended Sept 30, 2005) Revenues$8.0B8% EBITDA$3.3B11% EPS$2.1159% FCF$1.5B19% Daily trading: 1.2M shares (recent 90 day avg) Enterprise value: ~$23B (equity ~ $16B) Listings: TSX: T, T.NV; NYSE: TU Operating segments: Communications (wireline) Mobility (wireless)
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4 strategic focus on data and wireless Executing strategy drives data and wireless to 58% of revenue $8.0B Voice TELUS Mobility Data 30% 39% 19% 11% LD 12 ME Q3-05 12 ME Q2-00 $5.7B 49% 18% 10% LD TELUS Mobility Voice 23% Data Revenue
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5 building national capabilities – TELUS today
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6 leading the way with a proven strategy Focusing on growth markets of data & wireless Building national capabilities Providing integrated solutions Investing in internal capabilities Partnering, acquiring and divesting as necessary Going to market as one team strategic intent… to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace and on the move. Consistent strategy and execution 2000 2005
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7 corporate priorities for 2005 Enhance our leadership position in wireless Leverage investments in high speed Internet Accelerate wireline performance in Ontario and Quebec Reach a new collective agreement Drive continual improvements in productivity Grow brand value through superior customer experience
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8 corporate priorities for 2005 Enhance our leadership position in wireless Status
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9 Canadian wireless penetration growth prospects ~ 4 million net adds expected over next 3 years Source: Industry analysts and internal estimates 2003 42% 2008E 65-68% 2005 52-53% 13.4M subs ~21M subs ~17M subs enhance our leadership position in wireless
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10 industry subscriber growth 5.0%4.5%Penetration gain 1.8M1.5MNet subscriber additions 32.3MPopulation31.8M 16.2MCdn wireless market14.4M Q3-05Q3-04 50.2%45.2%Penetration 12ME Source: Company reports, CWTA. Includes subscriber results for Bell Wireless Alliance, Rogers Wireless p.f. Microcell, and TELUS Mobility. Canadian wireless market growth continues to accelerate enhance our leadership position in wireless
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11 Continued excellent results despite labour disruption in the West 37% $857M$625MCash Flow (EBITDA less capex) 50 bps 11.2%10.7%Capital intensity 2 30% $1.12B$0.86BEBITDA 1 18% $2.42B$2.06BRevenue Change YTD Q3-05 YTD Q3-04 1 Earnings before interest, taxes, depreciation and amortization enhance our leadership position in wireless financial results 2 Capex over total revenue
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12 subscriber results Record third quarter net additions despite labour disruption net additions YTD Q3-04 YTD Q3-05 326K 349K 4.3 M total wireless subscribers postpaid 82% prepaid 18% 3.5 M 0.8 M enhance our leadership position in wireless postpaid prepaid
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13 Source: Company reports TELUS MobilityRogers Wireless 1 BCE Wireless $59 $48 $49 $61 $51 $49 YTD Q3-04 YTD Q3-05 1 Pro forma Microcell Increased data usage driving TELUS Mobility’s ARPU growth industry ARPU enhance our leadership position in wireless
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14 $3,100 $405 1.60% 13% TELUS Mobility subscriber economic best in Canada $2,500Avg. lifetime revenue per sub $372COA 2 per gross addition 2.06%Blended churn BCE Rogers profitable subscriber growth COA / Lifetime revenue15% $4,400 $356 1.38% TELUS 8% YTD Q3-05 enhance our leadership position in wireless 2 Cost of acquisition (COA) per gross addition.
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15 industry subscriber & EBITDA growth 1.7M 12ME Q3-05 net additions Source: Company reports. EBITDA is sum of reported EBITDA for BCE, Rogers Wireless p.f. Microcell, and TELUS Mobility. TELUS Mobility 31% Capturing disproportionate share of industry EBITDA growth $803M 12ME Q3-05 EBITDA growth TELUS Mobility 44% enhance our leadership position in wireless
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16 wireless data driving growth enhance our leadership position in wireless Further data growth fostered by November launch of EVDO
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17 corporate priorities for 2005 Enhance our leadership position in wireless Leverage investments in high speed Internet Status
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18 high-speed Internet subscriber growth Labour disruption impacted marketing and demand high-speed Internet subscribers Q3-04Q3-05 655K 736K 986K total Internet subscribers high-speed 75% dial-up 25% 736K 250K leverage investments in high speed Internet 562K Q3-03
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19 Continued high-speed Internet growth Launched suite of IP applications: Home Networking (May, 2004) HomeSitter TM (Nov, 2004) Large employee IPTV trials since April 2004 TELUS TV moving to next stage with targeted roll-out this month leverage investments in high speed Internet “Future Friendly” home
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20 corporate priorities for 2005 Enhance our leadership position in wireless Leverage investments in high speed Internet Accelerate wireline performance in Ontario and Quebec Status
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21 Continued profitable growth & on track to achieve full year guidance non-ILEC revenue & EBITDA YTD Q3-04 YTD Q3-05 404 466 YTD Q3-04 YTD Q3-05 (26) 14 EBITDArevenue ($M) accelerate wireline performance in Ontario & Quebec
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22 940 170 2005E 4 Jan. 2000 building wireline scale in Central Canada Taking a disciplined approach to profitable growth EBITDA ($M) Revenue ($M) accelerate wireline performance in Ontario & Quebec
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23 corporate priorities for 2005 Enhance our leadership position in wireless Leverage investments in high speed Internet Accelerate wireline performance in Ontario and Quebec Reach a new collective agreement Status ongoing
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24 Oct 10 - TELUS & TWU reached tentative agreement supported by TWU leadership 3 week ratification process of town hall meetings Oct 30 - TWU members vote narrowly against agreement 53 vote difference of over 9,000 cast Nov 6 – tentative agreement supported by TWU leadership Mail-in ballot process with vote result expected this week Goal to achieve improved flexibility & competitiveness for benefit of all labour relations events update
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25 Emergency plan working extremely well 59% of Alberta union employees working Various expenses temporarily higher Temporary benefit to cash flow as capex deferred Progressing to return to more normal levels of customer service despite work disruption labour relations disruption impacts
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26 corporate priorities for 2005 Enhance our leadership position in wireless Leverage investments in high speed Internet Accelerate wireline performance in Ontario and Quebec Reach a new collective agreement Drive continual improvements in productivity Status ongoing defer to 2006
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27 EBITDA growth & margin expansion Solid EBITDA growth and improvements in EBITDA margin Consolidated EBITDA YTD Q3-05 $2.3B 41.4% 42.3% $2.6B YTD Q3-04 EBITDA margin drive continual improvements in productivity 40.1% $2.1B YTD Q3-03
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28 corporate priorities for 2005 Enhance our leadership position in wireless Leverage investments in high speed Internet Accelerate wireline performance in Ontario and Quebec Reach a new collective agreement Drive continual improvements in productivity Grow brand value through superior customer experience Mobility Communications Status ongoing defer to 2006 challenged
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29 Wireline During labour disruption, comprehensive contingency plans activated to minimize customer impacts Generally meeting or exceeding call centre standards Installations backlogged as expected but improving Area of continued focus Recognized by the National Quality Institute with a Gold Trophy for quality under Canadian Awards for Excellence program, includes rating on excellence for customer focus Wireless Best-in-class levels as evidenced by low churn customer service update Continued focus on customers in spite of labour disruption grow brand value through superior customer experience
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30 Source: Company reports SprintRogers Wireless TELUS low churn relative to N. American peers YTD Q3-05 wireless churn (%) VerizonT-mobileCingularBCE 3.50 2.80 2.20 2.06 1.60 1.38 1.30 grow brand value through superior customer experience
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31 TELUS commercials grow brand value through superior customer experience
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32 Issued notice of early redemption of $1.6B Notes payable on Dec. 1 TELUS has repurchased 17.9M shares under normal course issuer bid (NCIB) for $742M from Dec-04 to Sept-05 70% of 25.5M shares permitted Quarterly dividend increase of 37.5% to 27.5 cents from 20 cents for Jan 1, 2006 payment Consistent with dividend growth approach, targeting a dividend payout guideline of 45 to 55% of sustainable net earnings shareholder value enhancing initiatives Track record of returning capital to shareholders TELUS consolidated
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33 Focus on wireless and data strategy driving growth 2005 consolidated guidance summary 1 Provided on November 10, 2005 2 Variance from 2004 actuals 3 Including restructuring & workforce reduction costs of $20 to $50M 4 Including favourable impacts for tax related matters of $0.21, and estimated Q4 impact of note redemption $1.4 to 1.5BFree Cash Flow approx. $1.3BCapex $1.90 to 2.00EPS 4 YoY change 2 EBITDA 3 Revenue updated 2005 guidance 1 $3.250 to 3.325B $8.1 to 8.15B TELUS consolidated 8 to 16% 20 to 27% 5 to 8% 7 to 8% 1%
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34 2005 questions? investor relations 1-800-667-4871 TELUS.com ir@telus.com
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35 appendix
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36 about TELUS Mobility leading Canadian national wireless provider 2005 Mobility (12 months ended Sept 30. 2005) Revenue $3.2B 18% EBITDA $1.4B 34% Net additions536K 9% CDMA foot printcoast to coast 1X iDEN mike networkonly one in Canada (Nextel in the USA) Spectrum position55 MHz in major markets Licensed POPs32.3M: Canadian Population Network coverage30.2M (94%) Roaming partnersVerizon (PCS) and Nextel (iDEN) in N.A.
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37 about TELUS Communications ILEC: full service in W. Canada and E. Quebec non-ILEC: data & IP for businesses in Central Canada 2005 Communications ( 12 months ended Sept 30, 2005) Revenue $4.8B 2% EBITDA $1.9B 2% Internet subscribers 986K total – 75% high-speed Network access lines 4.7M 2% Fibre IP backbonenational
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38 framework for medium term growth Price Cap Regulatory Framework Competitive Intensity Technological Substitution + + Non-ILEC Growth Future Friendly Home Organization Effectiveness + + Strive to hold wireline EBITDA (before restructuring) flat over medium term = Growth in revenues and EBITDA from large exposure to wireless business Continued improvements in consolidated results Growth Opportunities Challenges Short-term dilutive Wireline
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