1. Powered by Whitstable Medical Practice Annual Patient Survey 2015 Thank you to all patients who took the time to complete this survey.

2. Powered by Q1: How helpful do you find the receptionists at your GP practice?

3. Powered by Q2: How easy is it to get through to someone at the practice on the phone?

4. Powered by Q3: How do you rate the overall quality of care provided by all clinical staff you have dealt with?

5. Powered by Q4: Please pick your usual GP from the list below. USUAL GPNumber of Responses Dr Kanagasooriam56 Dr Pieters45 Dr Osborne73 Dr Chan62 Dr Carabine52 Dr King55 Dr Sil45 Dr Jardine61 Dr Brown42 Dr McArthur46 Dr Esser73 Dr Fernando57 Dr Chandler49 Dr White23 Dr Brice47 Dr Buchanan47 Dr Parkin47 Dr Sivaprasad37

6. Powered by Q5: How do you rate the quality of care provided specifically by your usual GP?

7. Powered by Q6: How often do you see or speak to your usual GP?

8. Powered by Q7: Thinking of times you are willing to see any doctor how quickly do you usually get seen?

9. Powered by Q8: How do you rate the timescale taken to see a doctor? Answered: 917 Skipped: 0

10. Powered by Q9: How long did you wait for your most recent consultation to start from the agreed appointment time (not the time you arrived at the surgery)?

11. Powered by Q10: How do you rate the above waiting time?

12. Powered by Q11: What method do you mainly use to obtain prescriptions?

13. Powered by Q12: How would you rate the overall efficiency of this method?

14. Powered by Q13: Were you aware that Whitstable Medical Practice now runs a Walk in Surgery at all three sites from 8 – 11 Monday to Friday?

15. Powered by Q14: Were you aware that Whitstable Medical Practice runs extended hours surgery for those patients who find it difficult to visit surgery during normal working hours? (please tick all that apply and see website for more information) Yes but I have not used this - Yes and I have used it for GP appointments - Yes and I have used it for blood test appointments - Yes and I have used it for other nurse led clinics - No I was not aware -

16. Powered by Yes I am aware of the website and newsletter - I am only aware of the website- I am only aware of the newsletter- I am NOT aware of either the website or newsletter - Q16: Are you aware of the practice website and newsletter?

17. Powered by Yes and I have had a good experience - Yes and I have had a satisfactory experience - Yes but I have had a poor experience - Yes but I have chosen not to register - No I was not aware - Q17: Are you aware of our new online facilty, Patient Access, which gives you the ability to book appointments, request medication and view parts of your medical record via your computer or mobile phone?

18. Powered by Q18: Overall, how would you describe your experience of Whitstable Medical Practice?

19. Powered by Q19: Would you recommend Whitstable Medical Practice to someone who has just moved to your local area?

20. Powered by Q20: Are you?

21. Powered by Q21: How old are you?

22. Powered by Q22: Were you happy completing this type of questionnaire online?