1. Assertiveness Handling difficult students Referral skills Communication skills The Cycle of a session in 12 steps Techniques for “Tutor Talk”

2.  Definition of assertiveness  What is your role?  Awareness is the first Key  How do I respond to best help the student ?

3.  What constitute a “Difficult” Student? Disrespectful, offensive, and/or threatening speech or actions directed at: Instructor Fellow Class mates Staff Policy and Procedure What should I do?

4. Recognizing when to refer and to whom What services does MCC have available Student Handbook

6. WORDS  or

7.  Aggressive/Passive/Assertive  Body Language  Arms crossed  Physical movement  Irregular breathing  Eye Contact  Direct  Non-direct  Cultural oriented

10.  1)Greeting your tutee  2)Goals and Objective Identification  3)Managing the meeting agenda  4)Critical Thought process  5)Identify what technique your tutee needs to practice to “Learn”  6) How to Budget Time for each meeting

11.  7)Have Tutee explain what was learned  8)Can Tutee explain how they learned the content?  9)Reinforcement of accomplishment  10)Briefly review next learning objective  11)Set agenda of next session  12)Ending in success

12. Initiate Reply Evaluate Explain Active Listening Quiet

13. Arrive on Time First session

14.  It is important that you both ask questions  Always take time to respond  Think before you speak  Inject a fun factor  Do they really brainstorm???

15. Multiple levels Tutees success Tutors proficiency Tutees retention Tutoring program successes Training effectiveness Possibly will impact curriculum

16. Provide opportunity Facilitate Provide a perspective Motivate Respect your job limitations

17. What is Active Listening?? Why does MCC consider IT (Active Listening) the future for our way of tutoring??

18.  This is the process of refraining from speaking.  It involves the showing of respect and the deliberation of doing nothing so the tutee actively learns becoming self independent learners.  Awareness of Cultural Diversity.

19. Positive vs. Negative feedback Task 1 Write me a one page essay on the 3 non-verbal messages and explain the communication patterns.

20. Develop a “recipe book” of Socratic Questions for your tutoring session s. What would be your top 10 questions and why are they important that the tutee response with clear concise answers?

21.  Knowles, 2005, The Adult Learner: The definitive Classic in Adult Education and Human Resources Development, Amsterdam  College Reading and Learning Association Tutor Training Handbook, 2003, Lenexas (CRLA TTH).  www.crla.org www.crla.org  MacDonald, 2000, The Master Tutor: A Guidebook for More Effective Tutoring.  Webster’s New Basic Dictionary, 2007, Houghton Mifflin Co.  MCC Student Handbook, Tutoring Handbook, Policy and Procedures all on-line at www.Mohave.edu