1. NIPEC: 2012 The Future is NOW Celebrating 10 Years in Practice, Education and Professional Development Person Centered Documentation project Louise Crowe, Suzanne Morwood, Bridgette McAnae.

2. NIPEC: 2012 The Future is NOW 10 th October 2012 Project Summary: Person centered documentation project. NIPEC Resource NIPEC recording care electronic tool and practice improvement resources AIM To improve standards of record keeping in 11 North in-line with person centered practice following recommendations from a serious adverse incident.

3. NIPEC: 2012 The Future is NOW 10 th October 2012 Background: Serious Adverse Incident

4. NIPEC: 2012 The Future is NOW 10 th October 2012 Problems identified with Documentation Mandatory requirements Risk assessments Care plans No Reference to the individuals emotional or mental wellbeing. NOT PERSON CENTERED. Baseline NIPEC Audit

5. NIPEC: 2012 The Future is NOW 10 th October 2012 Care Planning Evidence of standardised care plans Not individualised to the patients Care Plans but no “ Plan Of Care” This was our missing link.

6. NIPEC: 2012 The Future is NOW 10 th October 2012 The Missing Link………

7. NIPEC: 2012 The Future is NOW 10 th October 2012 How did we change? Focus Group Information pack Group supervision Peer/self audit using NIPEC Tool Monthly feedback NIPEC Officer support

8. NIPEC: 2012 The Future is NOW 10 th October 2012 Person Centred plans of care Introduction of documentation at the bedside.

9. NIPEC: 2012 The Future is NOW 10 th October 2012 Documentation at the bedside Protected nurse patient time. Use of NIPEC tool for self audit Consistent approach to documentation by all nursing staff. Supervision session with NIPEC officer Relevance and importance of documentation Impact on staff

10. NIPEC: 2012 The Future is NOW 10 th October 2012 Patient Care improved nurses spending more time at the bedside Evidence of person centred care in records Continuity of care Change in Culture and practice. Impact for Patients

11. NIPEC: 2012 The Future is NOW 10 th October 2012 NIPEC Audit Tool: The Evidence so far…..

12. NIPEC: 2012 The Future is NOW 10 th October 2012 Patient Feedback. “In 11 North I was treated with kindness and patience” “11 north is just a great place to be sick but also to get better” “Amazing care by wonderful nurses” “Genuine kindness and warmth from all the nurses and auxilaries.” “I was treated with dignity and kindness”

13. NIPEC: 2012 The Future is NOW Celebrating 10 Years in Practice, Education and Professional Development “It Ain’t What You do it’s the way that you do it, And that’s what get results…” Bananarama 1984