1. Introduction to the Regional Assessment Service (The RAS team)

2. My Aged Care
National Aged Care Reforms

3. What changed from July 2015
From 1 July 2015 the changes to My Aged Care include:
A central client record to facilitate the collection and sharing of client information between the client and their representatives, assessors and service providers. 
The introduction of the My Aged Care Regional Assessment Service (RAS) to conduct face-to-face assessments of people seeking entry level support at home, provided under the Commonwealth Home Support Programme (CHSP) 
Regional Assessment Service and National Contact Centre staff using the National Screening and Assessment Form (NSAF) to ensure a nationally consistent and holistic screening and assessment process.

4. What changed from July 2015 Cont.
Web-based My Aged Care portals for clients, assessors and service providers.
Clients will use the client portal to view their client record
Assessors will use the assessor portal to manage referrals, use the NSAF and update the client record with assessment information
Service providers will use the provider portal to maintain information about the services they deliver, manage referrals and update the client record. 

5. What changed from July 2015 Cont.
An electronic matching and referral capability
The ability for service providers to self-manage information about the services they deliver, which will  be presented on the service finders on the My Aged Care website. This information will be used by My Aged Care contact centre staff and assessors to send referrals for service(s)
Enhanced service finders on the My Aged Care website that will include information about non-Commonwealth funded services. My Aged Care contact centre staff and assessors will be able to provide information about these services to consumers. Non-Commonwealth funded service providers will not receive referrals for service

6. The Client Journey through My Aged Care

7. My Aged Care – RAS Showcase
Showcase Video

8. Referring to My Aged Care
There are three ways you can make a referral.
Call My Aged Care on Contact centre staff are available from 8am to 8pm on weekdays and between 10am and 2pm on Saturdays, local time Australia wide. The patient does not have to be present for a phone referral, however you will need your patient’s consent before you provide information on their behalf. You can also promote the number to your patient or family member and encourage them to call.
Use the Make a Referral page on the My Aged Care website and enter details into the online form. You can add attachments to the information that you enter into the online form.
Send a fax to the My Aged Care contact centre on You can use the Make a Referral page from the My Aged Care website as a template.

9. Referring to My Aged Care Cont.
Hospital Referrals in South Australia
Hospitals in South Australia should refer all their patients to My Aged Care for urgent and non-urgent CHSP services.
For patients who need a comprehensive assessment only:
South Australia metro hospitals should use the My Aged Care Hospital Referral Request Form to make a referral to the local ACAT
South Australian country hospitals should use the My Aged Care Hospital Referral Request Form to make a referral to My Aged Care

10. Referrals from GPs and other health professionals in the community
GPs and other health professionals have access to the three referral methods discussed in previous slides
In cases where urgent care is required, service delivery may be provided before the person has contacted My Aged Care. GPs should use their existing processes to refer patients who need urgent Commonwealth Home Support Programme (CHSP) services. Ultimately that person will need to be registered with My Aged Care, and have their broader needs considered.

11. Referrals from GPs and other health professionals in the community Cont.
It should also be remembered that in many instances of urgent need My Aged Care is capable of making immediate referrals to service providers while concurrently organising a face-to-face assessment. These referrals, if through My Aged Care, will ensure that the service provider receives any new or existing information that is recorded in the My Aged Care client record.
For individuals who are already receiving aged care services, there is no need for them to register with My Aged Care. However, if their needs and/or circumstances change significantly, then they need to be registered with My Aged Care so that their needs can be assessed.

12. Receiving referrals from My Aged Care
You may receive referrals from either the RAS or the NCC directly, or both. The differences are
Direct from the NCC
Once off supports where no other supports are required (Such as a once off Home Modification)
Urgent, time limited supports put in place to support the client until an assessment takes place.
These referrals have limited information as no assessment has occurred, usually only a referral from the hospital (which can be found in the My Aged Care Interactions TAB) or screening only.

13. Receiving referrals from My Aged Care
From the RAS
May be reablement focused (To assist a client in regaining or relearning a skill or ability) will have an end date or review date in which case the assessor may or may not extend the services
May be for ongoing supports with no review or end date. In this case supports can remain until the clients support needs significantly change. Will have a wellness focus
May include a referral to continue or modify supports put in place following a direct referral from the NCC

14. For more information on Wellness and Reablement and how service provision can support the goals set by the client during an assessment, refer to the best practice guide attached to the CHSP Provider Guidelines

15. Questions?