1. Theory to Practice a reflection

2. Incident Management Training Setting Standards Putting Standards in Context What else is required for a large scale incident Can we prepare for that? An example from Victim Support Conclusion

3. To Assess or not to Assess?

5. Standards vs Training Setting Standards Consultation Industry Standards Training Standards Practitioners View

6. Training to match standards Consistency and Context Theory vs Practice

7. What about the complete unknown? “Respect what we are facing and accept that we cannot always dictate the circumstances” Ellis 2013

8. An example from Victim Support deployment:

9. Every year we help over 30,000 New Zealanders affected by crime and trauma. We’re all about people Every year we help over 30,000 New Zealanders affected by crime and trauma.

10. Service Delivery: The Facts Grants Over $2 million a year in grants to victims of serious crime Support Over 20,000 victims of serious crime supported each year Supported around 250 families mourning a loved one killed in car crash, 800 family members supported each year after a homicide 490 families supported as they deal with the suicide of a loved one

11. E veryday kiwis doing extraordinary things in your community. 1000 volunteers Delivered free 24/7 throughout the country.

12. A Nationwide & Grass Roots Organization 140 staff focused on: * Recruiting * Training & * Managing volunteers Governance: National Board elected by Local Group Committees MOU with NZ Police

13. The phone call 12 March 2011 Leading two teams: Initial team of 5 Volunteer Support Workers from Wellington

15. What was I prepared for? Working with traumatised people Sticking to boundaries Debriefing teams CIMS – CD in charge

16. Some of the things I wasn’t prepared for: Team Dynamics – changing over time Not knowing how many volunteers were needed Memorial Day Driving Skills Lack of Hygiene

17. Incident Management Training worked Good basic training provided technical skills There will always be unexpected things that can’t be prepared for, and they’ll regularly be different. The single biggest thing that makes the difference is: In Summary

18. People Leading people in volatile environments Team dynamics Pre-formed teams Managing Gen-Y

19. Impact on Standards and Training Provide Context Consider “people” in everything you do Don’t overlook Leadership and Management skills

20. Questions Questions?