1. March 13, 2015 Jennifer R. Darling Senior Vice President, Philanthropy Children’s Hospital Colorado Foundation

3.  Generally considered an altruistic activity, intended to promote goodness or improve human quality of life. In return, this activity can produce a feeling of self- worth or respect.  Volunteering is renowned for skill development, socialization and fun.

4.  According to the IRS, 85% of all charitable nonprofits have no paid staff and are run entirely by volunteers  Volunteer time has value BUT volunteers can’t deduct their time on their personal income taxes  For purposes of nonprofits annual report (IRS Form 990) volunteer time is not reported as a contribution (although it can be acknowledged)

5.  Improve community; give back to others; sense of civic duty  Fight for cause or issue that affected the volunteer personally  Make social connections  Professional networking opportunity  Learn new skills; facilitate career shift

6.  Peer to peer fundraising  Access to high-net worth individuals, community leaders  Open doors and make introductions  “Validate” the organization and/or campaign  Recruit others of influence  Provide hours of service and advice

7.  Assess readiness  Factors to consider to ensure volunteer satisfaction ◦ What benefit does the organization gain through volunteer involvement? ◦ What does the volunteer gain? ◦ What additional staff resources do you need to oversee volunteer programs? Have staff “blessed” volunteer role? ◦ What fiscal resources are available?  Predict future problems and know possible solutions in advance

8.  See volunteers as “investors” in your organization – they can help generate big idea; they donate as well  Ambassadors “evangelize” for your organization  Recruit others to serve and participate  Help identify donors and prospects, open doors, make introductions  Engage friends, family, colleagues and others in meaningful ways  Thank donors  Partner with staff; enhance chance of success

11.  Board, governance, nominating  Campaign leadership, major gift fundraising  Development Committee, Annual Gifts  Finance Committee, Audit, Investment oversight  Events – sell tickets, engage others, access to talent, find auction items, support event

12. Recruiting and retaining volunteers  Know what skills you need/want  Influential donor  Use other volunteers to recruit others; partner  Respect volunteers; Treat them like staff  Provide a “job description” and train volunteers; Agree to expectations and deliverables  Communicate who is responsible for what  Supervise and provide feedback, reward effort

13. How to handle an inactive or “disruptive” volunteer  Most common problems: ◦ Performance problems ◦ Conduct problems ◦ Economic problems  Predetermine process for warning and dismissal of volunteer  Involve volunteer leadership when possible

14.  Prepare and provide information, bios/research  Script and rehearse together; know your role  Do the legwork, volunteer opens door – staff schedules and handles details  Keep informed and follow up with volunteer, make it easy for them and ensure success  Maximize their time, do not overuse, prioritize activity  Be succinct and professional  Keep thorough records; assist with stewardship  Recognize volunteer success

15. Jen Darling Senior Vice President, Philanthropy Children’s Hospital Colorado Foundation jdarling@childrenscoloradofoundation.org 720-777-1720 Video Clip: Thank You for Supporting Kids Like Me