1. MGS4020_04.ppt/Feb 5, 2013/Page 1 Georgia State University - Confidential MGS 4020 Business Intelligence Ch 5 – Group Decision Support & Groupware Technologies Ch 6 - Executive Information System Feb 5, 2013

2. MGS4020_04.ppt/Feb 5, 2013/Page 2 Georgia State University - Confidential Agenda Example - EIS Group Decision Support Executive Information System

3. MGS4020_04.ppt/Feb 5, 2013/Page 3 Georgia State University - Confidential Problem with Groups Size GroupThink Conflict Avoidance Anonymity

4. MGS4020_04.ppt/Feb 5, 2013/Page 4 Georgia State University - Confidential Group DSS Technologies Groupware Knowledge Sharing Messaging Systems Conferencing Systems Collaborative Authoring Group DSS Coordination Systems Intelligent Agent Systems

5. MGS4020_04.ppt/Feb 5, 2013/Page 5 Georgia State University - Confidential Agenda Group Decision Support Example - EIS Executive Information System

6. MGS4020_04.ppt/Feb 5, 2013/Page 6 Georgia State University - Confidential Executive Information System References Dimensions and Measures The need for Structured Drill-Down Analysis Must understand the information needs of executives Important factors of a successful EIS

7. MGS4020_04.ppt/Feb 5, 2013/Page 7 Georgia State University - Confidential What is an Executive Information System A special type of DSS that support Senior Management Provides a “Big Picture” view of the business Analysis of overall operations Covers a broad range of business areas Supports strategic decision-making Current picture of operations and performance Internal & External Views Highlights exceptions and allows for further analysis

8. MGS4020_04.ppt/Feb 5, 2013/Page 8 Georgia State University - Confidential Executive Information System Interface Must be easy and intuitive to use Likely to include KPIs – Key Performance Indicators Graphs and Trends Single screen summary Exception Highlighting (arrows, colors, etc.) Drill-Down capabilities “...allows for further structured investigation.”

9. MGS4020_04.ppt/Feb 5, 2013/Page 9 Georgia State University - Confidential Welcome CEOWednesday December 5 Home Help Corporate DocumentsSearchPersonal DocumentsFinancials Yearly | Quarterly | Monthly | Weekly On the Wire... EPS: Budget:.42 Forecast:.43 Backlog Q4 as of Dec. 8th Solution Builders, Inc. trades on BSSE as SBI SBI: 45.13 +1.05 as of 12/04/2001 (Data Delayed 20 Minutes)

10. MGS4020_04.ppt/Feb 5, 2013/Page 10 Georgia State University - Confidential Sources of Executive Information System Cost Accounting Systems (Revenue and Expenses) External Information (markets, customers, suppliers, competitors) Spread across organizations and systems Objective and Subjective assessments Current results and short-term performance levels Highly volatile information

11. MGS4020_04.ppt/Feb 5, 2013/Page 11 Georgia State University - Confidential Executive Information System Requirements Key Indicators Health of organization determined by comparison to a set of key financial indicators Organizations can be managed by exceptions Technology can display in easy to understand formats Critical Success Factors Related to goals and objectives of the organization Gathered through interviews with Executives

12. MGS4020_04.ppt/Feb 5, 2013/Page 12 Georgia State University - Confidential Executive Information System Environment Internal Source Systems External Data Sources Extract, Transformation and Load Data Warehouse Data Mart Business Intelligence / Executive Information System

13. MGS4020_04.ppt/Feb 5, 2013/Page 13 Georgia State University - Confidential Common Features of an Executive Information System Status access, drill down, exception reporting, trend analysis and ad hoc queries/reports Widespread access to external databases and information repositories Multidimensional data mining and visualization Multilevel access control security Usage monitoring

14. MGS4020_04.ppt/Feb 5, 2013/Page 14 Georgia State University - Confidential EIS Interface Success Issues & Limitations Success Issues Easy, Intuitive Interface Response Time EIS Limitations and Pitfalls Cost Technology Limitations Organizational Limitations Ongoing Support Factors Contributing to EIS Failures Management Failures Political Problems Developer Failures Technology Failures Costs Time

15. MGS4020_04.ppt/Feb 5, 2013/Page 15 Georgia State University - Confidential The Future of Executive Information System Executives Increased comfort with technology Availability of Data (Internal and External) Connectivity via the Internet (broadband) Globalization of business

16. MGS4020_04.ppt/Feb 5, 2013/Page 16 Georgia State University - Confidential Agenda Group Decision Support Example - EIS Executive Information System

17. MGS4020_04.ppt/Feb 5, 2013/Page 17 Georgia State University - Confidential Sample Executive Information System

18. MGS4020_04.ppt/Feb 5, 2013/Page 18 Georgia State University - Confidential Sample Executive Information System

19. MGS4020_04.ppt/Feb 5, 2013/Page 19 Georgia State University - Confidential Sample Executive Information System