2. Results Services Charlie O’Donnell CfE Support Manager

3. Exceptional Circumstances Time-frameBased on Pre-CertificationQualifications with timetabled exam To support All Candidates 2015 Key Dates Exceptional Circumstances open (to submit) Exceptional Circumstances submission of request deadline Exceptional Circumstances submission of evidence deadline Exceptional Circumstances results issued Exceptional Circumstances appeal deadline 14 April 2015 10 days after the exam 13 days after the exam 4 August 2015 19 August 2015 Exceptional Circumstance reasons (detailed) BereavementMedical reasonsDomestic circumstancesExceptional Absence Examination ArrangementsExamination Disruption

4. Post-results Services Time-frameBased on Post-CertificationExternally-assessed components To support All Candidates Services Clerical CheckMarking review 2015 Key Dates Post-results Services open Priority Marking Review deadline Clerical Check/Marking Review deadline Priority Marking Review results issued Clerical Check/Marking Review results issued 4 August 2015 19 August 2015 26 August 2015 28 August 2015 30 September 2015

5. Before Certification Marking Marker Check/ Standardisation Marker Check/ Standardisation Grade Boundary Finalisation 3000+ Exceptional Circumstances Consideration requests o e-Marking o Marking instructions o Marker Meetings o Identify severe, lenient or inconsistent marking o Cut-off scores/pass mark determination o Statistical analysis o Re-mark scripts identified at marker check o Exceptional Circumstances

6. After Certification Results/Certification Post-results Services Clerical Check Priority Marking ReviewMarking Review o Check to ensure marks have been totalled correctly o Results available 30 September 2015 o £10.00 o Review of original marking o Results available 30 September 2015 o £29.75 o Review of original marking o Results available by 28 August 2015 o HEP details required on request o £39.75 Centres will be charged a fee for using this service where there is no change to the original grade following a Post-results Services request

7. Additional Resources SQA Coordinators Guide Exceptional Circumstances Consideration Service: Information for centres Exceptional Circumstances Consideration Service: System User Guide Post-results Services: Information for centres (published June 2015) Post-results Services: System User Guide (published June 2015) www.SQA.org.uk/ResultsServices Post-results Services: Helpdesk (4 August – 30 September 2015) 0345 213 6619/prs.enquiries@sqa.org.uk Exceptional Circumstances: Helpdesk (14 April – 31 August 2015) 0345 213 6640/ec.enquiries@sqa.org.uk

8. In Preparation for PRS

12. Charlie O’Donnell CfE Support Manager