1. Revised CW Timetable  Task: Take a look at the new CW timetable? Be ready with any questions/comments/concerns.

2. AO1/2 Finals…  Title Pages  Header(s)  CW Numbers  Comments  Page Numbers (Footer)  Bold – 1:1, Group, Similarities/Differences

3. FSA2 Feedback  Key terms:  Values,  Ethics,  Individuality,  Empowerment,  Rights,  Equality,  CVB How do these key terms relate to one another?

4. Ao4 – What is it? Evaluation of your 1:1 interaction and evaluation of your group interaction;  All to be able to identify key factors in a questionnaire and be able to design a questionnaire;  Most to be able to evaluate a questionnaire and use this to assist in their own design;  Few to be able to improve personally on the group questionnaire and begin to use this primary research as a way of gathering feedback and evidence.

5. Ao4 –Key criteria – What do you think it means?  Valid conclusions are drawn from the evidence presented. These conclusions are clear, well reasoned and detailed.

6. Answer this in your groups What makes a good questionnaire?

7. Ideas we could have said What makes a good questionnaire? IntroductionClear questions Questions which are balanced/allow for a balanced answer Allow for data to be easily measured or discussed. Types of questions:  Open/Closed  Checklist  Ranking  Likert

8. Is this a good questionnaire?

10. COMMUNICATION SKILLSEXAMPLES Listening (body position, nodding etc) Allowing the others to talk. Using non verbal interaction (eye contact, gestures). Showing respect for others in the group. Encouraging others to join in. Using suitable language. Asking questions (open and closed) Paraphrasing and summarising information. Respecting other people’s opinions. Leading the activity. Showing an interest in the activity.

11. TO WHAT EXTENT WAS THE PERSON FULLYMOSTLYNOT SURENOT REALLYNOT AT ALL Listening Giving attention Using non-verbal behaviour Warm and respectful Empathic Genuine Mirroring Asking open questions Reflecting back Summarising Paraphrasing General comments on overall communication skills

12. NON VERBAL MESSAGES YESMOSTLYNOT SURENOT REALLYNOT AT ALL Approachable Relaxed Tone of voice Slight forward lean Eye contact Smiling Appropriate gestures Sensitive to physical proximity and height Appropriate use of touch Clothing and grooming

13. AO4 – Primary Research  After your 1:1 and after your group activity you wished to research and reflect on how well you communicated so you designed a questionnaire (or interview) with the staff members, parents OR service users.  You had 5-8 questions.  In your groups design a questionnaire using all the key ingredients that make a questionnaire.  Group roles:  A – Leader  B – Writer  C – Checker

14. Group Feedback  Share with your shoulder group what questionnaire you have designed and why. From their feedback you may wish to make improvements… You should get your writer to email you a copy of your questionnaire, and if you need to adapt it for your service user group.

15. Homework  Type up your questionnaires and print out AT LEAST 8 copies. You questionnaire MUST include:  6 questions; 5 closed and 1 open  Try to include each type of question:  Open/Closed  Checklist  Ranking  Likert  Print out 8 copies of your questionnaire;  Bring your questionnaires to Friday’s computer lesson, where we will collect the data and analyse the result.

16. Plenary – can you…  2 factors of a bad questionnaire are…  2 factors of a good questionnaire are…  I have completed ( xx ) questionnaires.  Prep: list 5 strengths of your communication and 5 weaknesses.