1. BIHRD Training & Consulting specialises in the customised training environment and provide innovative training solutions. Customised Training Solutions for all business needs Dear : We all know, inefficiently trained staff in the hospitality industry can create more problems than what one needs. Working in this dynamic industry for a number of years, I was always on the lookout for ways to improve training without incurring high costs. Today the same problem persists in the hospitality environment: staff attending classroom training increases extra stress on the establishment and generally translates to reduced services, and decreased income. While being part of the food industry I was always aware of the training gap for capable and professional staff. I now believe I have found the solution at BIHRD Training & Consulting, who brings a one-stop cost- effective answer to solve all training concerns. The potential for E-learning and mobile learning to improve your hospitality business is mind-numbing. The e-specialists at BIHRD tailor make training to any requirement. I joined the team over a year ago and can proudly say we have developed over 200 customised training solutions for numerous national and international organisations. We have assisted in the training of over 15 000 learners using e-learning, which is done at a very low cost by allowing learners to train anywhere, anytime, any place, and at their own pace. Our uniqueness lies in personal attention before, during and after the training. We are able to save you money by training your staff in less time with positive long-term results. Our service includes: Innovative Training Solutions tailored to your needs. E-learning Design and Development Specialists dedicated to bringing you their best. Learner Management System (LMS) Specialists and Distributors (Moodle and Cornerstone). Blended Learning Solutions (Simulations, Help files and more) Legislation e-learning (Companies Act and Consumer Protection Act) Mobile learning Satisfied customers include Momentum, The Department of Justice, MTN SA, Nashua Mobile, Reunert, MixTelematics, and South African Parliament. Pamela Nkosi, Nashua Mobile: “The e-Learning is brilliant, easy to follow and to understand. It guides the learners and keeps the interest of the learner. The learner can do this without supervision from anyone.” Daniel Botsi, MTN: “You went out of your way to provide us with an outstanding job, for that we say thank you. I know that you are busy with so many projects but your efficiency and multitasking show that you have that CAN DO attitude.” BIHRD Consulting has Level 2 BEE Certification with BEE Recognition of 125%, and is a proud member of the Centurion Business Forum. For an illustration of BIHRD Consulting’s e-learning experience, call us at (012) 664 4922 or send email to info@bihrd.co.za. Or you are welcome to come over and meet the team at our offices at 145 Monument Avenue, Lyttelton Manor in Centurion. We look forward to meet with you. Sincerely, Frances Roets Instructional Designer BIHRD Training & Consulting About Frances: She joined the food industry in 1997, working first as a waitress and proceeding as Garde Manger, Chef de Partie, Sous Chef, Acting Executive Chef, Short Order Cook, Kitchen Manager, Production Catering Manager, and a Food Service Management Trainer. These roles have been fulfilled in South Africa and in New Zealand, with different establishments such as an International Fast Food Organisation, Airports, FMCG Retailer and private companies. Frances completed her Bachelor’s Degree in Food Service Management in 2002, and is currently in her final year before achieving her Master’s degree in Business Administration (MBA). 145 Monument Ave, Lyttelton Manor, 0157 Phone: +27 (0)12 664-4922 Fax: +27 (0)12 664-4981 Web: www.bihrd.co.za Quality Integrity Teamwork MAKING MONEY IS YOUR BUSINESS. TRAINING IS OURS.