1. Function Based Innovation & Continuous Process Improvement A general applicable Process Improvement Approach

2. Business Process Function Model Principles & Definitions BUSINESS PROCESS DOMAIN REALIZE Function Area Actor Chain CONTROL PLAN ARRANGE MANAGE PERFORM ORGANIZE SPECIFY PROCESS ELEMENTS PROCESS PHASES

3. General BP Functions BUSINESS PROCESS DOMAIN REALIZE CONTROL PLAN ARRANGE MANAGE PERFORM ORGANIZE SPECIFY PROCESS ELEMENTS PROCESS PHASES AGREEMENTS & TERMS CONTRACT MANAGEMENT RESOURCE MANAGEMENT BUSINESS MODEL BUSINESS PLAN BUSINESS RESULT TEAM WORK TEAM BUILDING TEAM MANAGEMENT ORGANIZATIONAL PLAN ACTIVITY PLAN CONTROL PLAN MANAGEMENT CONTROL INFORMATION SYSTEMS WORK FORCE ACTOR DEFINITION MODEL

4. Organization Information Technology The BP Innovation Cycle Ref. Demming PLAN ACTION CHECK DO Asset/ Products Methods & Techniques Catalogue Expert Validation 3. Work Method Checklist Actions to Improve 4. Enterprise/ System Portal ICT Services Business Process Database World Class Standards: ISO/NEN etc. Solutions offered by the Market 2. Business Process Quick Scan Points of Improvement BPFM Standard Spec’s Business Process Expertise 1. Business Process Definition Matrix Personalized Business Process Standard

5. Asset Management Control BP Definition Matrix AMC DOMAIN (ASSET RELATED) REALIZE CONTROL PLAN ARRANGE MANAGE PERFORM ORGANIZE SPECIFY PROCESS ELEMENTS PROCESS PHASES SERVICE LEVEL AGREEMENT CONTRACT MANAGEMENT RESOURCE MANAGEMENT CONTROL PLAN LCM SYSTEM PLAN SYSTEM COST- EFFECTIVENESS TEAM WORK ACTOR DEFINITION MODEL LIFECYCLE MANAGEMENT TEAM MANAGEMENT ORGANIZATIONAL PLAN ACTIVITY PLAN MANAGEMENT CONTROL SYSTEM INFORMATION PORTAL TEAM BUILDING LIFECYCLE MANAGEMENT MODEL Note: Also applicable for SYSTEMS & INSTALLATION MANAGEMENT within the RNLN