1. Performance Management Network FRIDAY 24 APRIL 2015

2. LGInform Indicators 1. Percentage of household waste sent for reuse, recycling and composting – quarterly 2. Kg of residual waste per household – quarterly 3. Average number of working days lost due to sickness absence per FTE (full-time equivalent) employee (including schools) – quarterly 4. Average number of working days lost due to sickness absence per FTE (full-time equivalent) employee (excluding schools) – quarterly 5. Number of formal complaints received - quarterly (this is to be used as a numerator for the metric 'number of formal complaints received per 10,000 population'

3. On the Cusp Indictors Count of local authority likes and votes Levels of detritus - Improved street and environmental cleanliness.33 Number of fly tipping incidents.31 Average number of working days lost due to short term sickness absence.28 Number of unique website visitors (excluding authorities own staff).25 Unique website visitors (excluding authority staff), % of total population.23 Number of fly tipping enforcement actions.22 Levels of litter - Improved street and environmental cleanliness.22 Average number of working days lost due to long term sickness absence.22 Levels of graffiti - Improved street and environmental cleanliness.21 Number of self-service transactions completed online.20 Levels of fly posting - Improved street and environmental cleanliness.18 Number of visits to the authority's website.18 Complaints to the local government ombudsman.17 Number of Court Orders made for council tax arrears.16

4. Consultation on Indicators Count of local authority likes and votes Number of visits to the authority's website (excluding authority staff).16 Number of unique website visitors.13 Incidents of anti-social behaviour10 Days taken to process a homelessness decision.9 Levels of dog fouling.9 New metrics in LG Inform.8 Metric Proposal: NI181 Time taken to process HB/CTB new claims & changes.7 Leisure usage (estimated paid admissions).6 Data on FOI requests.6 Cost of household waste collection per household.6 ‘Early sight' road condition.5 New dwellings receiving consent - quarterly.5

5. Update from LGA Data Collection and Reporting  Simplified data collection process for those who have previously submitted data – link will be emailed directly  At the end of Q4 the LGA will produce two reports  One specially for Q4  Combined Q1-Q4 summary report Access to the benchmarking club  Authorities that would like to join the benchmarking club – email lginform@local.gov.uk and request their benchmarking link lginform@local.gov.uk

6. East Midlands Responders Bassetlaw District Council Bolsover District Council Broxtowe Borough Council Charnwood Borough Council Derby City Council Derbyshire County Council Daventry District Council East Lindsey District Council Erewash Borough Council Gedling Borough Council High Peak Borough Council Derby Dales District Council Hinckley and Bosworth Borough Council Leicestershire County Council City of Lincoln Melton Borough Council Newark and Sherwood Borough Council Northamptonshire County Council Nottinghamshire County Council North East Derbyshire District Council Leicester City Council Rushcliffe Borough Council Rutland County Council South Holland District Council South Kesteven District Council South Northamptonshire Council Wellingborough Borough Council 27 of the regions local authorities have contributed to LGInform, these are;

7. Next steps  Consult those who haven’t responded to LGInform who attend the network  Support the LGA in promoting the next phase of indicators on LGInform  Juliet Whitworth, LGA attending next EMC Improvement and Transformation Board meeting  Objective to raise the profile of LGInform with politicians  Is there anything that network members would like raised at this meeting?  Contact those authorities not engaged with the network previously updating them on LGInform

8. Support for Performance Management Network  Sharing of Performance Management Network distribution list  Network dates and venues agreed for the rest of the year  LGInform  Juliet Whitworth attending Improvement and Transformation Board  Work to raise the profile of LGInform where we can  Information on EMC website – venues, meeting dates and templates where necessary  Managed exit