1. Producing a Local Account Genny Webb Performance & Information Officer The Royal Borough of Windsor & Maidenhead Genny.Webb@RBWM.gov.uk Tel: 01628 796961

2. Local context CQC inspection action plan Early Implementer H&WB Board Vanguard for Big Society - Transparency Willingness to ‘have a go’ and learn by doing

3. Summary - what did we do? Used structure of corporate Council plan Organised under 4 ASCOF domains Engaged relevant people to contribute Collated facts, figures, photos & narrative Approved by CMT Approved by Overview & Scrutiny Committee Published on website

4. Practical Challenges Who are the intended audience? Who is actually going to read it? How much should I write? What should I write? How are we going to publicise it? How do I explain to partnership boards/LINk what a local account is? Do we need permission to use photographs?

5. How did we resolve them? Be practical Used DoH Quality Accounts toolkit http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/ http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/ PublicationsPolicyAndGuidance/DH_122545 Guidance for Managers Tried to keep concise (20 pages) Work within resource we’ve got – website Hyper links to other documents Involve Comms team for photos

6. What feedback did we get? Less stories and more facts and figures – need to be able to use it to hold Council to account Don’t use ‘local account’ as a title – doesn’t mean anything Looks and feels like an internal Council report – not very engaging Difficult to find the section I am interested in e.g. carers Need to produce an executive summary in easy-read format

7. What have we learnt? We need to clarify who are the audience? – CQC? – ADASS? – Public – who exactly? – Internal audit/evaluation? – Peer Review? We need to define a clear purpose – what are we trying to achieve? Improve presentation and usability Appropriate publicity

8. Next steps Get as much feedback as we can Look at what other LAs have done Workshops with Managers Workshop with readers? Updates from ADASS ‘Towards Excellence’ Board Engage with HealthWatch as they develop Develop as component of H&WB Strategy

9. Link to RBWM’s Adult Social Care Quality Report: http://www.rbwm.gov.uk/web/social_publications.htm#Adult_Social_Care_Q uality_Report All feedback very welcome!