1. Something’s afoot in interloan David Reid Government Technology Services

2. Department of Internal Affairs Interloan traffic Request plateau 9.8% drop in 2010 NUC outage Christchurch quake Lost messages

3. Department of Internal Affairs Request types 1999 60/40 split 2010 58/42 split EPIC 2004/5 Big Deals Dampened demand

4. Department of Internal Affairs Request creators 2006 o Universities 35.5% o Public libraries 25.6% o Government 14.3% 2010 o Public libraries 30% o Universities 27% o Government 12%

5. Department of Internal Affairs Request suppliers 2006 o Universities 40.2% o NLNZ 23.6% o Public 15.4% 2010 o Universities 29% o NLNZ 21% o Public 23%

6. Department of Internal Affairs Turnaround times Turnaround improved 13.6% Copy worse 2007-2009 Question over 2010 figures Loan request improvement Fewer copy requests = resources to supply loans?

7. Department of Internal Affairs Success rates Te Puna libraries 88% success University of Auckland 90% Difference in type and needs Osmosis project of minimal impact Not yet broad enough reach Potential research topic

8. Department of Internal Affairs Innovations Trans Tasman Interlending o 9.8% of traffic o NZ requests 55/45 copy/loan o Australian requests 51/49 copy/loan o 89% success rate on NZ requests o 49% success on Australian requests Copyright Krall’s theory of hydrophobia o Get involved!

9. Department of Internal Affairs Innovations Electronic supply o Ariel & DocStore o DocStore uses application & output of MFDs o Secure web delivery D-I-Y Interloans o Lincoln University o Ever changing clientele, need to train o Better quality data, reduced need to modify data o A way to seek efficiencies

10. Department of Internal Affairs NZ environment 321 o Integration of NLNZ operations into DIA o Issues New technical environment Loss of messages Service availability o Interloan operation unchanged o Dedicated staff o Delivering exceptional levels of service

11. Department of Internal Affairs NZ environment Library Consortium of NZ o Will implement a local ILL system o Operating model o TESTING!! o Gateway environment o Maintenance & support

12. Department of Internal Affairs NZ environment Leadership o Loss of knowledge o Many new faces at training o Link training to professional registration? BONUS Plus o Australasian borrowing consortium o Massey joined July 2009 o 25% reduction in loans through TPI o End-user requesting

13. Department of Internal Affairs NZ environment Auckland City o Able to share resources using local catalogue o 2008 & 2009 met 17/18% of loan needs o Traffic will probably disappear from TPI Kotui o Shared library system o Interloan not an essential function o Better served by a national utility

14. Department of Internal Affairs NZ environment Christchurch quake o Libraries closed o UC free access to e-books & online journals o Sept/Oct 2009 copy requests 54% o Sept/Oct 2010 29% o Loan requests increased o Minor supply role o Will implement a local ILL system o Tailored services & reduced costs

15. Department of Internal Affairs Standards ISO-ILL protocol o Review & update failed 2004 o 2008 retained as a standard o No further work,will never be revised o Used widely in Australia, Canada & NZ o Support led by respective national libraries o Process to update slow & overtaken o Cannot send embedded URL o Applications & services moving to the “cloud”

16. Department of Internal Affairs Related matters Request Transfer Message o OCLC & National Library of Australia o Directs requests to delivery systems o Still requires something like TPI o Limited implementation Rethinking Resource Sharing o US-based librarians advocating change o Forums in Hanover & Brisbane o A manifesto NZ community needs to consider

17. Department of Internal Affairs The Future A place in the digital world? o Traffic plateaued o Vast array of electronic material o Reviews, mergers & closures o Australia & US showing traffic growth Compete or compliment? o Slow change, bureaucratic, dictates of funders o Play a complementary role o A gateway to suppliers o New thinking required

18. Department of Internal Affairs Conclusion & key challenges Significant ILL traffic, mostly over TPI Need to refresh & bolster operations Gateway operations Loosen the shackles Overcome real or perceived obstacles

19. Thank you david.reid@dia.govt.nz