1. Importance of Housekeeping
CHAPTER 1
Importance of Housekeeping
Objective: emphasizing the importance of housekeeping in the guest satisfaction

2. Importance of Housekeeping?
Role of housekeeping?
areas of responsibility?
Choice of hotels?
Personnel?

3. Role of Housekeeping
cleaning and maintaining both the front-and back-of-the-house areas
specifying and purchasing
administrating
advising

4. Cleaning and Maintaining front-of-the-house
guest rooms
bathrooms
banquet rooms
meeting rooms
halls
elevators
lobbies
rest rooms
entryways
restaurants
cocktail lounges
any furnished outdoor areas e.g. swimming pool area

5. Cleaning and Maintaining back-of-the-house
locker rooms
employee dining rooms
offices
halls
store rooms

6. Specifying and Purchasing
guest room supplies and accessories
cleaning equipment and supplies
uniforms - including design, storage, and issue
linens for guest rooms, bathrooms, restaurants, and banquet halls

7. Administrating
Laundry and dry cleaning
Linen room
Sewing room

8. Advising in the selection, refurbishing, replacement of;
furniture, furnishings, floor and wall coverings etc.
soap dishes, towel bars, ashtrays etc.

9. Choice of Hotels? clean room room maintenance/repair safety/security
convenient location
comfortable bed/room
adequate bathroom products
decor/attractiveness
TV service
friendly/courteous staff
good restaurants
fast/prompt service
room rates
adequate recreation facilities
adequate meeting facilities
airline affiliation
Ex. 4, pg. 14

10. Reasons Guests Give for Returning to a Hotel
Question: What is the most important factor in your decision to return to a hotel/motel?
Finding:
Reasons for Returning By Total By Frequent
Travelers Travelers
Cleanliness/Appearance % %
Good Service % %
Facilities % %
Convenience/Location % %
Price/Reasonable Rates % %
Quite and Private % %

11. Personnel? (in Turkey) 1997 statistics; 3283 lodging properties
beds / guestrooms
60% occupancy
guestrooms are supposed to be cleaned
a room attendant cleans 15 rooms a day (average)
approximately room attendants employed each day