1. Do not put content in the Brand Signature area Do not put content in the Title Area above this guide 1 ING main colour palette 255 102 0 171 161 149 90 106 154 123 125 124 ING secondary colour palette 168 174 203 0 102 90 106 154 215 212 206 255 102 0 228 172 105 171 161 149 000000 Do not put content in the Title Area above this guide Welkom bij de ING workshop! Programma: 14:30 Optimaliseer uw financiële supply chain Gregory Cronie met behulp van SEPA Payments & Cash Mgt 15:00 Wat weet u van de FCS en SEPA? Caja Oudemans Corporate Clients 15:20 Pauze 15:45 Europese Incasso: de laatste ontwikkelingen Cecile Koops Payments & Cash Mgt 16:45 Wat weet u van de FSC en SEPA? Caja Oudemans 17:00 Q&A en afsluiting 17:30 Borrel

2. Do not put content in the Brand Signature area Do not put content in the Title Area above this guide 2 ING main colour palette 255 102 0 171 161 149 90 106 154 123 125 124 ING secondary colour palette 168 174 203 0 102 90 106 154 215 212 206 255 102 0 228 172 105 171 161 149 000000 Do not put content in the Title Area above this guide Optimise your financial supply chain... …. unlock cash …. … and improve your liquidity, transparency and processes

3. Do not put content in the Brand Signature area Do not put content in the Title Area above this guide 3 ING main colour palette 255 102 0 171 161 149 90 106 154 123 125 124 ING secondary colour palette 168 174 203 0 102 90 106 154 215 212 206 255 102 0 228 172 105 171 161 149 000000 Do not put content in the Title Area above this guide Financial Supply Chain Buyer/Seller - The Financial Supply Chain is increasingly recognised as an area where offering significant potential for generating bottom-line improvements and creating competitive advantage can be realized. - The Financial Supply Chain refers to the end-to-end trade processes and information that drive a company’s cash, accounts, and working capital. - From a buyer’s perspective, this involves the full purchase-to-payment process. - From the seller’s perspective, it is the order-to-cash cycle.

4. Do not put content in the Brand Signature area Do not put content in the Title Area above this guide 4 ING main colour palette 255 102 0 171 161 149 90 106 154 123 125 124 ING secondary colour palette 168 174 203 0 102 90 106 154 215 212 206 255 102 0 228 172 105 171 161 149 000000 Do not put content in the Title Area above this guide Financial Supply Chain Visibility & Control Integrated approach to provide better visibility and control Overall cash-related processes:  Better predictability of cash flow (operational cash generation)  Reduction of working capital (DII inventory days, DSO, DPO)  Reduction of operating expenses  End-to-end integration of financial processes (Sharing information, use of data, improve processes) It demands an efficient control and continuous improvement of financial processes to unlock your cash and use it efficiently.

5. Do not put content in the Brand Signature area Do not put content in the Title Area above this guide 5 ING main colour palette 255 102 0 171 161 149 90 106 154 123 125 124 ING secondary colour palette 168 174 203 0 102 90 106 154 215 212 206 255 102 0 228 172 105 171 161 149 000000 Do not put content in the Title Area above this guide Financial Supply Chain Areas of improvements Potential improvements in the financial supply chain: Cost and error associated with manual creation and reconciliation of documents Lack of transparency in inventory and cash positions when goods are in the supply chain Disputes arising from inaccurate or missing data on invoices Solutions based on a fragmented approach that do not address the complete end-to- end processes of the trade cycle. Time required to create, transfer and process paper documentation

6. Do not put content in the Brand Signature area Do not put content in the Title Area above this guide 6 ING main colour palette 255 102 0 171 161 149 90 106 154 123 125 124 ING secondary colour palette 168 174 203 0 102 90 106 154 215 212 206 255 102 0 228 172 105 171 161 149 000000 Do not put content in the Title Area above this guide Changing environment…….

7. Do not put content in the Brand Signature area Do not put content in the Title Area above this guide 7 ING main colour palette 255 102 0 171 161 149 90 106 154 123 125 124 ING secondary colour palette 168 174 203 0 102 90 106 154 215 212 206 255 102 0 228 172 105 171 161 149 000000 Do not put content in the Title Area above this guide And many challenges

8. Do not put content in the Brand Signature area Do not put content in the Title Area above this guide 8 ING main colour palette 255 102 0 171 161 149 90 106 154 123 125 124 ING secondary colour palette 168 174 203 0 102 90 106 154 215 212 206 255 102 0 228 172 105 171 161 149 000000 Do not put content in the Title Area above this guide Also in cash management

9. Do not put content in the Brand Signature area Do not put content in the Title Area above this guide 9 ING main colour palette 255 102 0 171 161 149 90 106 154 123 125 124 ING secondary colour palette 168 174 203 0 102 90 106 154 215 212 206 255 102 0 228 172 105 171 161 149 000000 Do not put content in the Title Area above this guide ING’s Financial Supply Chain approach

10. Do not put content in the Brand Signature area Do not put content in the Title Area above this guide 10 ING main colour palette 255 102 0 171 161 149 90 106 154 123 125 124 ING secondary colour palette 168 174 203 0 102 90 106 154 215 212 206 255 102 0 228 172 105 171 161 149 000000 Do not put content in the Title Area above this guide ING has focus on two key client processes In general the following sub-processes can be distinguished, at most corporates, in the Order-to-Cash cycle and the Procurement-to-Pay cycle. Order-to-Cash  Sales and Quote Management  Credit Risk Management  Order Processing  Invoicing  Collections Management  Dispute and Discount Management  Collection Initiation  Cash Management  Sales and Quote Management  Credit Risk Management  Order Processing  Invoicing  Collections Management  Dispute and Discount Management  Collection Initiation  Cash Management Purchase-to-Pay  Procurement Planning and Budgeting  Selecting and Contracting  Originating Requirements and ordering  Tracking, Receipting and Evaluating  Invoice Processing  Dispute Management  Payment Initiation  Cash Management  Procurement Planning and Budgeting  Selecting and Contracting  Originating Requirements and ordering  Tracking, Receipting and Evaluating  Invoice Processing  Dispute Management  Payment Initiation  Cash Management Strategy  Policy  People  Organisation  Process  Technology  Metrics  Information

11. Do not put content in the Brand Signature area Do not put content in the Title Area above this guide 11 ING main colour palette 255 102 0 171 161 149 90 106 154 123 125 124 ING secondary colour palette 168 174 203 0 102 90 106 154 215 212 206 255 102 0 228 172 105 171 161 149 000000 Do not put content in the Title Area above this guide Use Sepa to improve your FSC Order-to-Cash Process Sales and Quote Management Credit and Risk Management Order Processing Invoicing Collections Management Dispute and Discount Management Collection Inititation/Cash Management Sub processes Quote process Contract strategy Customer Profitability Financing and Payment Methods Customer portfolio risk assessment Credit Limit Management Pre and post order credit assessment Financial monitoring Order Entry Contract Administration Customer Service Order Fulfilment Billing triggers and Production Deductions Management Self Billing Bill Calculation and Verification Cash Targets Proactive Calls Dunning Activity Litigation Dispute Identification Dispute Resolution Credit Note Processing Root Cause Eradication Ledger Reconciliation Account Reconciliation Cash Posting Unallocated Cash Pay and collect in same way in most European countries Use of XML: bank independent standard format for all countries Maximum processing/through put time for payments and collections Improved reconciliation leads to higher STP ratio end-to-end availability of payment information through total payment chain original amount is credited without deduction of costs