1. BUSINESS MANAGEMENT ESL 105 Presenters: Hsiao, Hsin-Yuan Lin, Yu-Chun Instructor: Lyra Riabov

2. Presentation Outline Definition Management Functions Decision-Making Process Decision Style Inventory Leadership Styles Management Styles Interview of Wal-Mart Manager

3. The Definition of Management Management is a team of managers that is in charge of the organization at all levels.

4. Management Functions Planning Organizing Directing Controlling

5. Decision-Making Process Define problem Define expectation Develop alternatives Gather data Evaluate alternatives Choose best alternatives Step 1Step 2Step 3 Step 4Step 5Step 6

6. Decision Style Inventory Analytical Technical Careful Innovative Uses much data Conceptual Creative Humanistic Optimistic Wants independence Directive Productive Verbal Acts rapidly Impatient Behavioral Supportive Communicates easily Uses limited data Avoids stress Task-OrientedPeople-Oriented Thinking Complex Action Simple

7. Leadership Styles Autocratic: authoritarian, straight-forward manner Participative: free flow of communication, shares decisions Laissez-faire: consultant, turns decisions to the group

8. Management Styles MANAGEMENT STYLE D DOMINANT I INFLUENCERS C CAUTIOUS S STEADY Characteristics Makes decisions rapidly Interested in results Verbal Good at influencing and persuading Does not make quick decisions Thinks before speaking Hang in there Good team players People, Cultures Euro- Americans White males African- Americans Hispanics Women Asians Native- Americans

9. About Wal-Mart More than 1,500 units and in 330,000 associates in Argentina, Brazil, Canada, China, Germany, Korea, Mexico, Puerto Rico and the United Kingdom. 2004 fiscal year end sales reached $47.5 billion, an 16.6 percent increase over the previous year, and that operating profit rose to $2.3 billion, an increase of 18.6 percent over the prior year.

10. About Wal-Mart Vision: The flagship retail store around the world Mission: To give their customers what they want, to make sure the low prices, to give them the best customer service Values: customers, innovation, teamwork, employees, service, pricing philosophy

11. Interview of Roger Laux, District Manager Wal-Mart, Hooksett 1.What is your title? How many employees are you responsible for? Roger: General store manager and I am responsible for 130 employees. 2.What are your job duties? Roger: Anything inside the building, from operations to merchandise to receiving and accounting. Interviewee: Roger Laux, District Manager Wal-Mart, Hooksett Interviewer: Yu-Chun Lin

12. 3.Do you have a business background? What did you study in school to prepare yourself for this job? What work experience have you had? Roger: Bachelor of Science degree in biology Stayed with Kmart for about 28 years. After Kmart I went to Wal- Mart about 4 years ago. Interviewee: Roger Laux, District Manager Wal-Mart, Hooksett Interviewer: Hsin-Yuan Hsiao Interview of Roger Laux, District Manager Wal-Mart, Hooksett

13. 4.How do you select your employees? Roger: Use computer system and pay attention to their characteristic. 5.In your opinion, what qualities make a good manager? Roger: Communication and organization skills, and also striving for doing the best as possible.

14. Interview of Roger Laux, District Manager Wal-Mart, Hooksett 6.Which leadership style do you prefer Autocratic, Participative, or Laissez- Faire? Roger: It depends on the situation. 7.What out of four functions: Planning, Organizing, Directing, and Controlling do you spend most of your time? Roger: Directing and Controlling.

15. Interview of Roger Laux, District Manager Wal-Mart, Hooksett 8.Does Wal-Mart have market segmentation? What is Wal- Mart’s market? Who are Wal- Mart’s customers? Roger: middle and low class customers. We maybe don’t have very high quality of products, but always at low price. 9.What is Wal-Mart’s corporate culture? Roger: respecting individuals, open-door style for everyone, and support community.

16. 10.Wal-Mart prides on customer service and good refund system. Why do you insist this principle? Also, how do you reduce the cost and simplify the procedure? Roger: We offer the quality items to minimize the return, and use automatic credits to take care of returns. 11.How do the competitors affect Wal-Mart’s strategic decision? Also, what is Wal-Mart’s competition edge in retailing? Roger: Adjust our merchandise to fit the customers’ buying habits. Interview of Roger Laux, District Manager Wal-Mart, Hooksett

17. 12.As everyone knows Sam Walton founded Wal-Mart. Do you follow Sam’s rules? If so, how do you follow "Sam's Rules for Building a Business? Roger: Yes, we follow the general idea to take care of the customers, and make good relationship with store suppliers. But we have changed how we approach those things. 13.What are the future goals of business? What are your future goals? Roger: We always look for improvements. We learn from the failure of others. My future personal goals are financial satisfaction through getting a promotion for a higher position. Interview of Roger Laux, District Manager Wal-Mart, Hooksett

18. Conclusion The following projects which we learned from our studying: Definition of management Four Management Functions Six Steps in the Decision Process Four Kinds of Decision Styles Three Leadership Styles Four Characteristics of Management Styles We also got a lot of knowledge from interviewing of Wal-Mart manager

19. References Definition Management Functions Leadership Styles Decision-Making Process Mc Dougal And Arden, ” Chapter 6: Management, ” BUSINESS CONSEPTS Heinle And Heinle, 1993 Management Styles Vetrano And Oxford, “ Chapter 5: Management, ” TAPESTRY: LET ’ S TALK BUSINESS ADVANCED Heinle And Heinle, 1995 Decision Style InventoryA Lecture by Dr. J. D. Boulgarides at California State University Wal-Mart (Hooksett)Manager: Roger Laux Website: www.walmartstores.com Address: 1328 Hooksett Rd. Hooksett, NH 03106 Store Phone: (603) 644-8144