1. © The Scout Association Cambridgeshire Module 9 Page: 1 of 6 Module 09 Working with Adults Session 1 Verbal & Non-Verbal Communication

2. © The Scout Association Cambridgeshire Module 9 Page: 2 of 6 Key Objectives Communicate effectively with both adults and young people as individuals and in group Demonstrate awareness of the different aspects of verbal and non-verbal behaviour and respond appropriately to these List and identify the main features of non-verbal communication Describe the communication and decision making structures of the Scout Association and your own role in that process Represent the views of others in formal and informal settings Module 09 Working with Adults - Objectives

3. © The Scout Association Cambridgeshire Module 9 Page: 3 of 6 Module 09 Working with Adults Tasks in small groups

4. © The Scout Association Cambridgeshire Module 9 Page: 4 of 6 task Two volunteers should hold a discussion in front of the group others in the group should observe how each of the volunteers puts their point across. Report back

5. © The Scout Association Cambridgeshire Module 9 Page: 5 of 6 Lack of vision means that individuals cannot read each others facial expression verbal aspects include, tone, pitch, volume some aspects of non-verbal communication that are absent as a result are gestures (hand and body), facial expressions and posture

6. © The Scout Association Cambridgeshire Module 9 Page: 6 of 6 task How do you feel the situation would change if you were representing someone else’s point of view at the same meeeting. How would this change if the meeting was more or less formal?

7. © The Scout Association Cambridgeshire Module 9 Page: 7 of 6 What skills and qualities are required to represent the views of others? what would those people you represent expect of you in such a meeting? what difficulties do you anticipate when you represent others?

8. © The Scout Association Cambridgeshire Module 9 Page: 8 of 6 Module 09 Working with Adults Session 2 Listening Skills

9. © The Scout Association Cambridgeshire Module 9 Page: 9 of 6 Key Objectives Identify situations where listening skills are particularly important Explain the value of listening skills when working with individuals and groups Demonstrate the techniques of effective listening skills Describe the practical application of The Scout Associations Policy when communicating with young people Module 09 Working with Adults - Objectives

10. © The Scout Association Cambridgeshire Module 9 Page: 10 of 6 Module 09 Working with Adults Tasks

11. © The Scout Association Cambridgeshire Module 9 Page: 11 of 6 task In small groups think of some situations when listening skills are particularly important. Think of some occasions when listening skills have been vital to your role in scouting.

12. © The Scout Association Cambridgeshire Module 9 Page: 12 of 6 task Pick out three situations when listening skills have been particularly important. How valuable where your listening skills what would have been different if you had been working as an individual or as a group.

13. © The Scout Association Cambridgeshire Module 9 Page: 13 of 6 Role play Two people should hold a discussion where one is predominantly talking, whilst the other listens. The listener should try and demonstrate the following listening techniques:

14. © The Scout Association Cambridgeshire Module 9 Page: 14 of 6 Role play Sit somewhere comfortable. Mirror body language. Hear the person out. Repeat key phrases ask the person what they feel about the points they made. Encourage the person to make all their points without seeking to fix them

15. © The Scout Association Cambridgeshire Module 9 Page: 15 of 6 Accept the person without judging them. Help them to make their own decisions rather then make the decisions for them. Be willing to refer them to other people or agencies if the situation is complex.