1. Communication

2. What is Communication?
The process of exchanging information, ideas, and feelings between a sender and a receiver

3. Why is it important? Helps to develop positive interpersonal relations
Helps to conduct successful business activities

4. The Six Primary Elements of Communication
Senders and Receivers
Messages
Channels
Feedback
Blocks (Barriers)
Setting

5. Senders and Receivers
Every message must be sent, received, and understood
Two kinds of communication
Verbal : speaking and writing
Non-verbal : facial expressions and body language (gestures, movements, and mannerisms)

6. Verbal Communication Involves the use of WORDS
Reading
Writing
Listening
Speaking
All of these skills are necessary to be successful in business

7. Verbal Communication Reading and Writing Skills
In work situations, people are expected to read, write, and understand many types of written materials
Memos Books
Instructions Letters
Requests Reports

8. Verbal Communication Listening Skills
Active listening is the process of giving the speaker some type of feedback that indicates the messages are being received and understood
A nod, smile, or simple direct eye contact

9. Verbal Communication Speaking Skills Used in:
One on one conversations
Group settings
Presentations
Speaking clearly helps your audience receive the message correctly
Your quality of speech influences others impressions of you.

10. Non-Verbal Communication
The sending and receiving of messages without using words
Body language
Physical appearance
Pictures/Drawings
Flags

11. Messages
The substance of any form of communication (the information the sender wants to share)
Avoid nonstandard language (slang) to ensure that your message is understood

12. Channels The avenues by which the message is delivered Face to Face
text/ /
Telephone
Faxes/memos
Business Letters
Letter

13. Feedback The receivers response to the message
Allows the participant to clarify the message and know that both parties are clear

14. Blocks (Barriers)
Something that interferes with understanding the message
Three primary blocks
Distractions: noises, conversations
Emotional blocks: when a listeners biases interfere
Planning a response

15. Setting Where communication takes place
Should be size appropriate depending on the size of the group
Should have minimal distractions

16. Why is this important…to me?
Studies have shown that 70% of our waking hours are spent communicating
Most jobs in business, particularly marketing, require good communication skills

17. Assignments
1. Go online to the websites for professional s and business letters (on my global). Do the writing activity sheet.
2. Professional You have completed your business letter and memo, you will Mrs. Swartz a professional .  Visit the site below, read through the tips on how to write a professional
text/ /
me at