1. Develop positive interpersonal skills including respect for diversity.
Objective 1.02

2. Effective Communication skills
Written Communication
The seven C’s of business communication
1. Correctness
2. Completeness
3. Conciseness
4. Clearness
5. Concreteness
6. Courtesy
7. Consideration

3. Effective communication skills
Written Communication
Plagiarism
: the act of using another person's words or ideas without giving credit to that person : the act of plagiarizing something
Following written directions
Written business communication
1. Memorandum
2. Business letter

4. Effective communication skills
Verbal/Nonverbal Communication
Importance of both verbal and nonverbal communication
Sign Language
Body Language
The Seven Universal Facial Expressions of Emotion - FBI
Tone of Voice
Reaction

5. Interact with others in a way that is honest, fair, helpful & respectful
Ethical vs. Unethical Behavior
Workplace ethics

6. Interact with others in a way that is honest, fair, helpful & Respectful
Ethical vs. Unethical Behavior
Personal Ethics

7. Interact with others in a way that is honest, fair, helpful and respectful
Treating Others Fairly
Gender
Sexual Orientation
Physical Condition
Ethnic Heritage
Lifestyle
Harassment

8. Positive social skills (e.g., good manners and showing gratitude)
Positive Attitude
Digital etiquette
Social networking
Etiquette
Gossip
Professionalism
Tact
Punctuality
Attitudes
Positive & Negative
Optimists & Pessimists

9. Get along well with others and work effectively with them in groups.
Team Work
Time Management
Cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause.

10. Conflict Resolution Skills
Conflict Resolution Process
Identify the problem.
Identify possible solutions.
Evaluate each suggested solution.
Pick the best solution.
See if the solution is working.
If necessary, agree to disagree.

11. Conflict Resolution Skills
Communication in Conflict Situations
I-messages
I feel _________________________________
When you _____________________________
Because _______________________________
And I want ____________________________
Private locations

12. Recognize the difference between appropriate and inappropriate behavior in specific school, social and work situations
Appropriate behavior in specific situations
Courtesy
Respecting privacy
Appropriate dress
Working with supervisors and coworkers
Punctuality
Time management
Accountability
Motivation
Integrity
Self-discipline
Personal code of ethics

13. Recognize the difference between appropriate and inappropriate behavior in specific school, social and work situations
Demonstrate Self-Control
Self-control
Self-observation
Reward technique
Extinction
Alternate behavior
Stimulus control

14. Handling outside pressure on you.
Sources of pressure
Self-esteem
Physical
Mental
Emotional
Intellectual
Roadblocks in your personal life
Self-concept
Affirmation
Visualization

15. Accepting responsibility for your behavior
Responsible personal behavior
Responsible behavior in the work environment

16. Knowledge about, respect for, openness to and appreciation for all kinds of human diversity.
Cultural Sensitivity
Diversity
Discrimination
Prejudice
Bias
Stereotype

17. Interacting positively with diverse groups of people may contribute to learning and academic achievement.
Fairness
公正 Kōsei
Japanese
Rettferdighet
Norwegian
Tegwch
Welch
Google Translate
Respect
الاحترام
Arabic
尊重 Zūnzhòng
Chinese
Повага povaha
Ukranian

18. Interacting positively with diverse groups of people is often essential to maintain employment.
Positive working relationships
Human relations
Interdependence
Attitudes
Defeatist
Inferior
Superior
Mature
Types of Leaders
Authoritarian
Democratic
Laissez-Faire

19. http://dc. streetsblog